[SOLVED] SFC /Scannow Won't Start, Turn Windows Features On & Off Blank

XpL0d3r · May 7, 2014

Hi All,

New here. Just posted in the introduction section.

Having a strange issue with a laptop. It had a virus last year, but was cleaned thoroughly. To my knowledge there is no more malware on the system. Multiple scans from various anti-malware programs as well as some manual cleaning took care of it. Laptop has been running fine since.

Windows 7 Enterprise, 64-bit
I have full admin rights
Windows updates are managed through our SCCM server

The other day, I wanted to install the native telnet client on my machine, as it was disabled by default. Not sure if it's normally like that, or if the system image I used (company image) had it set that way. Regardless, I navigated to the "Turn Windows features on & off". It was completely blank. I first decided to run a chkdsk, in which it ran fine and reported no issues. Here is where it get interesting:

Running sfc/ scannow will instantly yield a "Could not perform the requested operation" error. cbs.log is below.

Did some further Googling, and it's very hard to find information on my issue specifically as everyone's issues are different. I ran the System Update Readyness tool, and it too found an error which was not fixed. That log is also below.

One last thing, I was told to take a look at HKLM/Components/[something], but upon checking, the Components hive is completely blank! My guess is that this is damage that was caused by the malware on the system previously. It had also effected chkdsk and gpupdate in the past, but I had resolved those and they have been working perfectly since.

Any assistance on this would be greatly appreciated!

Thanks

CBS.log said:
2014-05-07 11:53:32, Info CBS Starting TrustedInstaller initialization.
2014-05-07 11:53:32, Info CBS Loaded Servicing Stack v6.1.7601.17592 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\cbscore.dll
2014-05-07 11:53:32, Info CSI 00000001@2014/5/7:15:53:32.241 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee72bf0ad @0x7feebb19849 @0x7feebae34e3 @0xff6de97c @0xff6dd799 @0xff6ddb2f)
2014-05-07 11:53:32, Info CSI 00000002@2014/5/7:15:53:32.247 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee72bf0ad @0x7feebb66816 @0x7feebb32aac @0x7feebae35b9 @0xff6de97c @0xff6dd799)
2014-05-07 11:53:32, Info CSI 00000003@2014/5/7:15:53:32.247 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fee72bf0ad @0x7fef6c58738 @0x7fef6c58866 @0xff6de474 @0xff6dd7de @0xff6ddb2f)
2014-05-07 11:53:32, Info CBS Ending TrustedInstaller initialization.
2014-05-07 11:53:32, Info CBS Starting the TrustedInstaller main loop.
2014-05-07 11:53:32, Info CBS TrustedInstaller service starts successfully.
2014-05-07 11:53:32, Info CBS SQM: Initializing online with Windows opt-in: False
2014-05-07 11:53:32, Info CBS SQM: Cleaning up report files older than 10 days.
2014-05-07 11:53:32, Info CBS SQM: Requesting upload of all unsent reports.
2014-05-07 11:53:32, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2014-05-07 11:53:32, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2014-05-07 11:53:32, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
2014-05-07 11:53:32, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2014-05-07 11:53:32, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2014-05-07 11:53:32, Info CBS NonStart: Checking to ensure startup processing was not required.
2014-05-07 11:53:32, Info CSI 00000004 No store version format found; DLL store format 0.0.0.6
2014-05-07 11:53:32, Error CSI 00000005@2014/5/7:15:53:32.252 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2014-05-07 11:53:32, Info CBS NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-05-07 11:53:32, Info CBS Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-05-07 11:53:32, Info CBS Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-05-07 11:53:32, Info CBS Startup processing thread terminated normally
2014-05-07 11:53:32, Info CSI 00000006 No store version format found; DLL store format 0.0.0.6
2014-05-07 11:53:32, Error CSI 00000007@2014/5/7:15:53:32.338 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]

CheckSUR.log said:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-05-07 11:17

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

Summary:
Seconds executed: 62
Found 1 errors
CSI Unable to Query Store Version Total count: 1

tom982 · May 7, 2014

Hi XpLod3r,

0x80073712 can be caused by many different things and the severity of the problem varies significantly from thread to thread. Unfortunately you have a very bad, almost definitely unfixable, case of 0x80073712 but I'll have a look anyway, just in case.

Fortunately you've already done the first few steps so we can get to the fun stuff straight away! Can you follow these instructions to upload your COMPONENTS hive to us please?

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

[sfcfixdownload]Download SFCFix[/sfcfixdownload] (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...s/~Generic/Collect/COMPONENTS/SFCFix.txt?dl=1

The output will look fairly blank but don't worry, as long as there's no errors I should receive the file.

What I'm hoping for, and is still an uncertainty at this point, is that your hive isn't actually blank. A hive that is showing as blank in regedit and throwing errors like these in the CBS log is either damaged so the subkeys can't be read (but they still exist) or is truly empty. If the data is still there, I might just be able to get it fixed (I've done this once in the past but there isn't a high success rate for this) but if the data is gone then our only option is to reinstall Windows, assuming there aren't any backups.

But anyway, enough of the speculation. Let's see this hive :)

Tom

XpL0d3r · May 8, 2014

Hi Tom!

Thanks for the help on this. Honestly it's not a huge deal if I need to reinstall, I was thinking that's my only option, as I tried to do a repair install previously and that too, failed.

Here's the contents from the script:

Code:

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-05-08 12:48:46.410
Using .txt script file at C:\Users\shaun.[removed-lastname]\Desktop\SFCFix.txt

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-05-08 12:49:02.730
----------------------EOF-----------------------

Thanks!

tom982 · May 11, 2014

Hi XpLod3r,

What name did you put into SFCFix when you submitted your log? There's a few logs that have come through with strange names and I have no idea which one is yours. If you can't remember, can you run the script again please?

Tom

XpL0d3r · May 11, 2014

tom982 said:
Hi XpLod3r,

What name did you put into SFCFix when you submitted your log? There's a few logs that have come through with strange names and I have no idea which one is yours. If you can't remember, can you run the script again please?

Tom

Should be XpL0d3r. 0 is a zero if that helps haha.

If you need me to rerun it I can tomorrow.

Thanks!

XpL0d3r · May 19, 2014

I'm going to mark this as solved. Upgrading to 8.

tom982 · May 22, 2014

Hi XpL0d3r (got it right this time!),

Sorry for disappearing on you, I've had exams over the past 3 days and have been so busy revising in the run up to those.

Hope things are working out a little better on Windows 8!

Tom

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[SOLVED] SFC /Scannow Won't Start, Turn Windows Features On & Off Blank

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