Hello and welcome!
Please do the following:
Step#1 - System Update Readiness Tool (SUR) Windows 7 - 64-Bit
1. Download and run the following
file.
2. When it asks you if you wish to install, please answer
Yes.
Note: It could take several hours to run. Please don't cancel it.
3. You will get an
Installation Complete screen when it's done running.
4. Please attach the log from the following location.
C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post, please upload via
Sendspace and just provide the link here.