That is why I asked, I have seen FF remnants in the logs:
Code:
FireFox:
========
FF DefaultProfile: njexm319.default
FF ProfilePath: C:\Users\administrator.SMS\AppData\Roaming\Mozilla\Firefox\Profiles\njexm319.default [2019-10-07]
FF Plugin: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~1\MICROS~3\Office15\NPSPWRAP.DLL [2014-01-23] (Microsoft Corporation -> Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\PROGRA~2\MICROS~4\Office15\NPSPWRAP.DLL [2014-01-21] (Microsoft Corporation -> Microsoft Corporation)
FF Plugin-x32: @nitropdf.com/NitroPDF -> C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll [2013-07-26] (Nitro PDF Software -> Nitro PDF)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.34.13\npGoogleUpdate3.dll [2019-10-06] (Google Inc -> Google LLC)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.34.13\npGoogleUpdate3.dll [2019-10-06] (Google Inc -> Google LLC)
Please do the following for now, but do bear in mind that the fix will automatically
reboot the Server.
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download
Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached
fixlist.txt and save it to the
Desktop.
Note. It's important that both files,
FRST64 and
fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run
FRST64 by
Right-Clicking on the file and choosing
Run as administrator.
4. Press the
Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (
Fixlog.txt). Please post the contents of it in your reply.
If you don't mind, I would also like to check whether all the services are ok:
Farbar Service Scanner
1. Download
Farbar Service Scanner from here, and move it to the Desktop
2. Right-click on
FSS.exe >
Run as Administrator
3. Checkmark everything, and click Scan
4. Once it finishes, Notepad will open FSS.txt on your Desktop. Copy and paste everything in it in your next reply