Hello again MomDaBomb!
Thank you for being so polite. I know it should make absolutely no difference, but it just makes my day a little bit nicer :)
Related to that, Stephen and Tom are both currently away, so you've still got me. However, I hope that you can understand that this means I'm taking on the wordload usually split between the three of us, so I'm really busy. Please post to the "Not Received Help" thread at the top of the Windows Update forum if I ever leave your thread unanswered for more than 48 hours.
Thank you, Richard, for your time and effort that you extended to me regarding my post. I have Windows Vista. When I followed your directions, the path was not the same. I went to the control panel and clicked on Sounds and chose None. I have been able to open apps. now.
Thank you for letting me know how the instructions differed so that I know for next time, and I'm really glad that it worked.
I have two other questions that perhaps you and/or someone in the forum can address. I have Windows Vista on my PC. But, when I did an aol update about two weeks ago, it later said that I have Chrome Windows. I have read articles that say that Chrome Windows creates conflicts. AOL has its own browser, and I have never accepted their browser when doing an update. I have no idea how the reference to Chrome Windows was established. If I got to Start and click on IE, it shows IE as my browser. Do you think this is causing a conflict? Do you know how I can delete the Chrome Windows?
To uninstall Chrome Windows, please follow these instructions (it will show in the uninstall list as "Google Chrome"): https://support.google.com/chrome/answer/95319?hl=en
However, it should not be necessary as it should not cause any conflicts. There is a small chance that it might once have conflicted with AOL's browser, but first, I think that if it did, it would now have been fixed i.e. the information is out of date, Google's had a lot of chance to fix those sorts of issues now, and a lot of people have & had AOL internet - it's not a small market share. Secondly, there are no conflicts with Internet Explorer, so since you don't use AOL's broswer, there should be absolutely no reason to be concerned.
1: I haven't heard of these conflicts before, and if they were a major issue, I would have done. So it can only be something a) which has now been fixed, b) something incredibly specific and rare, or c) there never were any conflicts: we get this a lot online, somebody removes Google Chrome, it fixes their problem, they assume Google Chrome was the problem, but actually it was some rare modification/addon to Google Chrome that was the problem.
2: There definitely are no conflicts between Google Chrome & IE, so you don't need to worry anyway.
3: You can remove it using the instructions from the above link if you want
Finally, if Google Chrome does not appear in your uninstall list, do not be concerned. Just ignore the message from AOL installer, as it's likely to be wrong. AOL can only look for markers for installation of Google Chrome. But Google update Chrome very regularly. The markers change, the AOL installer does not update fast enough, so false positives occur.
Lastly, my Windows Updates will not successfully download. I currently have 12 updates to download. It will try to download the updates for about an hour, yet the percentage of the update status is 0. It then will shut down. Do you and/or anyone else have a solution for this problem?
Open an Elevated Command Prompt: Open an Elevated Command Prompt Window (Windows Vista/7)
then paste in and press enter after:
net stop bits
net stop wuauserv
ren %SystemRoot%\SoftwareDistribution *.bak
net start bits
net start wuauserv
Then re-try Windows Update. It will take up to half an hour. The above will delete lots of precached data. All of this must be regenerated in one go --> a slow first search.