[SOLVED] Repeated failures installing KB3000850, error 80240054

gmark · May 19, 2015

My Windows 8.1 x64 system is unable to complete the install of the windows update for KB3000850. It processes the install, gets to 8% while in the light blue update screen then reboots. It soon posts a message the update failed and begins the rollback. after another reboot I am back with a system telling the update needs to be applied.

The CBS.zip file was too large to attach. How should I send it?

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-18 22:57:20.329
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.

CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-05-18 23:40:46.286
----------------------EOF-----------------------

gmark · May 19, 2015

Hmmm, the upload didn't seem to work so I will split it up.

BrianDrab · May 21, 2015

Hi and welcome to Sysnative. I apologize about the delay. Do you happen to have a Kodak printer?

gmark · May 23, 2015

Yes, I do. Is that contributing to the problem?

BrianDrab · May 23, 2015

Yes it is very likely. Please try the following. Do this exactly as stated and then try installing the update.

Create the following two directories. Copy and paste the folder names so it's exact.

C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b
C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20

Copy wiaek002.inf from C:\Windows\Inf and paste into the 1st folder you created above.
Copy prnekcl2.inf from C:\Windows\Inf and paste into the 2nd folder you created above.

gmark · May 24, 2015

That did it. Thank you!

How did you determine the source of the problem? Just curious...

BrianDrab · May 24, 2015

Great to hear. There's 7 pages of information that I had to go through here to figure it out.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/update-kb3000850-fails-to-install/43125206-f39e-477f-b5b6-73a177abb589?page=4

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[SOLVED] Repeated failures installing KB3000850, error 80240054

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