P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #21 There are remnants of various security programs present, some active and some not: Avast, McAfee, Norton, SuperAntiSpyware Are these programs removed or not ?
There are remnants of various security programs present, some active and some not: Avast, McAfee, Norton, SuperAntiSpyware Are these programs removed or not ?
O oxdude Contributor Joined Jul 17, 2019 Posts 35 Jul 19, 2019 #22 This machine had virus issue before.. I uninstalled avast, mcafee , norton, superantuvirus etc currently only malwarebytes is running
This machine had virus issue before.. I uninstalled avast, mcafee , norton, superantuvirus etc currently only malwarebytes is running
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #23 Step 1: Download MCPR (McAfee Product Removal). Start MCPR.exe and follow the instructions appearing. When the tool is finished, restart the machine. Step 2: Download avastclear.exe and save it on your desktop. Start avastclear. If you see the message "Press ‘Yes’ to reboot into Safe Mode now and run this tool from there.", Click Yes. When in Safe Mode, run the avastclear.exe and select the Avast product you want to uninstall. On completion, restart the machine in Normal Mode. Step 3: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Attachments fixlist.txt 5.1 KB · Views: 2
Step 1: Download MCPR (McAfee Product Removal). Start MCPR.exe and follow the instructions appearing. When the tool is finished, restart the machine. Step 2: Download avastclear.exe and save it on your desktop. Start avastclear. If you see the message "Press ‘Yes’ to reboot into Safe Mode now and run this tool from there.", Click Yes. When in Safe Mode, run the avastclear.exe and select the Avast product you want to uninstall. On completion, restart the machine in Normal Mode. Step 3: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply.
O oxdude Contributor Joined Jul 17, 2019 Posts 35 Jul 19, 2019 #24 followed your instruction for both AV removals as you explained.. and here is the log for u thnx Attachments Fixlog.txt 12.9 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #25 Well done. Try to install KB890830 again and report the result.
O oxdude Contributor Joined Jul 17, 2019 Posts 35 Jul 19, 2019 #26 Well donwloaded from win catalog and downloaded 2 .exe file.. both I tried to run nothing happnes not even a msg pop up should I try to update from windows update?
Well donwloaded from win catalog and downloaded 2 .exe file.. both I tried to run nothing happnes not even a msg pop up should I try to update from windows update?
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #27 should I try to update from windows update? Click to expand... Yes please.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #29 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Reboot the machine ones again. Check Windows Update and report the result. Attachments fixlist.txt 62 bytes · Views: 1
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Reboot the machine ones again. Check Windows Update and report the result.
O oxdude Contributor Joined Jul 17, 2019 Posts 35 Jul 19, 2019 #30 hello Peter unfortunately same result I decided to upgrade to win10 thanks a lot for your amazing effort and most importantly your time.. really appreciated You guys really someone special I have to say.. kind regards
hello Peter unfortunately same result I decided to upgrade to win10 thanks a lot for your amazing effort and most importantly your time.. really appreciated You guys really someone special I have to say.. kind regards
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,655 Jul 19, 2019 #31 Your welcome. This thread will be marked as solved. Take care.