Random Restarts (Vista)

[Gail_Saint]

First off hello. I have recently discovered these forums and hopefully someone here can help me fix my issue.

The problem
Whenever I'm using something that uses Adobe Flash Player, my computer will randomly restart. No BSOD, just an immediate black screen restart. I received this computer from my friend when he bought a new computer, and he used to have the same problem. He didn't care to attempt to fix it, so I decided to take a whack at it. I have tried many, many things to fix this. I'm starting to believe it's a problem with windows itself and not flash player. I'm to the point where I'm about to make a vista disk and just fully re-install everything on my computer, but that's a bit drastic so I decided to seek help first.

This is a list of potential fixes I've tried, I'm not sure if it's complete as I've been attempting to fix this for a while now. Every time I find something I think might work, my hopes get crushed accordingly.
-disabling hardware acceleration for flash
-uninstalling and re-installing flash
-updating windows (running Vista sp2)
-updating drivers
-cleaning out my computer
-re-seating all of my components
-made sure the power supply was strong enough
-turning down the number of cores my processor is using for my web browser, or any video games that use flash
-downloading a heat monitor, CPUID HWMonitor to be precise

I can't think of anything else, but I'm sure there are things I missed that I've tried.

Most recently I discovered the sfc /scannow command. When I ran the command, it told me there were several windows files that were corrupt but it couldn't fix them. I have the cbs.log file, but I have no clue how to understand it. This is what leads me to believe something is wrong with my windows installation.

Any information, files, specs and the like are available on request. I'm just not sure what information someone needs to debug the problem.

I appreciate any help I can receive in solving this problem.

 

[usasma]

Please provide this information so we can provide a complete analysis (even though you're not getting BSOD's): https://www.sysnative.com/forums/bs...d-posting-instructions-windows-8-7-vista.html

Also, please zip up and upload the CBS.log file. We may have to ask the Windows Update folks in to have a look at it (they're outstanding at interpreting those reports).

What temperatures did the heat monitor show? Can you upload a report from it?

I'm also interested in this report. If possible please do the following:

If possible, please also:
- open Event Viewer (eventvwr.msc)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

 

[Gail_Saint]

Thank you for the quick response.

I think I have everything needed, except for memtest, driver verifier and the hdd diagnostics.

OS-Vista Home Premium x64
Vista is the original on this computer
It came pre-installed on the computer
The computer passed QA on 3-17-2009
The OS should be the same age, it has not been re-installed

CPU- Intel Core i7 965 @3.20 GHz, 3184 Mhz, 4 cores, 8 logical processors
Video Card- NVIDIA GeForce GTX 285 .
Motherboard- EVGA X58 SLI (I think this is correct, had to look up part number for it but it was smudged)
Power Supply- Corsair HX1000W

System Manufacturer- ibuypower
model number- I don't have the documentation for the computer and I couldn't find the model number inside. All I found was a serial number 66B6-7E6A-9482-FDD6. I may be able to find the documentation if my friend still has it.

The zip file named HWMonitor is the heat monitor data. I think I did the rest of them correct, if not let me know and I will fix them.

 

[usasma]

Your BIOS dates from 2009. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Lot's of errors pointing to firmware errors with the Processor - and this'll be taken care of (if available) by a BIOS update.

CD drive is disabled. Is this deliberate? If so, why?

Problems with a PS2 keyboard. If you're using a USB keyboard this error is safe to ignore.

Nothing that I can see in the CBS.log file. I'll ask someone else to have a look at it.

 

[Gail_Saint]

I have been hesitant to update my BIOS, since as you said it is an unforgiving process. As for the CD drive it was intentional. Was grasping at straws hoping maybe there was too much power being drawn from my psu, and since I rarely use the drive anyways I disabled it. I no longer use a PS2 keyboard so that error is fine.

I will carefully update my BIOS and report back.

*Edit*
After an interesting trip through the world of updating my BIOS, I think my error may be fixed. I've been pushing my system to attempt to force a crash, but it hasn't restarted since the update.

Thank you for the assistance!!!

 

[usasma]

Glad to hear it!

Just FYI, I had a friend look through the CBS log and he says that there's nothing to worry about there.