Random BSOD when inactive

Kayland · Nov 15, 2021

A brief description of your problem (but you can also include the steps you tried) :
I've been receiving whea uncorrectable error bsod randomly , usually it happened when I was away from the laptop and I've left it without using it. My minidump pointed to GenuineIntel.sys the last few times it happened so today I decided to use driver verifier
to try and locate the issue. The first time I enabled driver verifier the laptop didn't want to boot and it was instantly giving an error pointing to iocbios2. After reading about it I found it it was pointing to XTU Intel Extreme Tuning Utility, I located where I had it installed
and completely removed it from my system. After that I ran driver verifier again and the windows booted this time. After the normal boot it takes 2-3 minutes sitting on desktop and suddenly it crashes again this time pointing to HIDCLASS.SYS. At this point
I couldn't find any fix so I've decided to post here. The most recent logs are from driver verifier BSOD.
System Manufacturer?
Acer Predator
Laptop or Desktop?
Laptop
Exact model number (if laptop, check label on bottom)
PH315-51-78NP
OS ? (Windows 10, 8.1, 8, 7, Vista)
Windows 10
x86 (32bit) or x64 (64bit)?
64bit
What was original installed OS on system?
Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Pre-installed on system
Age of system? (hardware)
Almost 3 years
Age of OS installation?
Original Install Date: 27-Mar-21, 7:15:44 PM
Have you re-installed the OS?
Yes
CPU
Intel i7-8750H
RAM (brand, EXACT model, what slots are you using?)
Micron MTA8ATF1G64HZ-2G6E1 8GB DDR4
Using both slots. 2x8 ram
Video Card
Intel UHD Graphics 630
Nvidia Geforce GTX 1060 6GB
MotherBoard - (if NOT a laptop)

Power Supply - brand & wattage (if laptop, skip this one)

Is driver verifier enabled or disabled?
Disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
Windows Defender
Are you using proxy, vpn, ipfilters or similar software?
No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
No
Are you currently under/overclocking? Are there overclocking software installed on your system?
No, I used to use throttlestop to undervolt but I stopped it trying to resolve the issue , but the issue is still ongoing.

Kayland · Nov 15, 2021

http://speccy.piriform.com/results/12XKCfExOy8ClzUlLoH1BZy

x BlueRobot · Nov 15, 2021

Could you please check the following directory and then zip the dump file? You'll need to upload it to a file sharing site such as Google Drive since it will be too large to attach to a forum post.

Rich (BB code):

%systemroot%\MEMORY.DMP

Rich (BB code):

0: kd> !stack -p
Call Stack : 26 frames
## Stack-Pointer    Return-Address   Call-Site       
00 ffff84076f5ff1e8 fffff803643d9e13 nt!IovpValidateDeviceObject+5 
    Parameter[0] = 00000000046dc232
    Parameter[1] = (unknown)       
    Parameter[2] = (unknown)       
    Parameter[3] = (unknown)       
01 ffff84076f5ff1f0 fffff80363e56eb1 nt!IovCallDriver+15f 
    Parameter[0] = 00000000046dc232
    Parameter[1] = ffffc709b7df4e10
    Parameter[2] = fffff80364fc157c
    Parameter[3] = (unknown)       
02 ffff84076f5ff230 fffff80364fc157c nt!IofCallDriver+1af811 (perf)
    Parameter[0] = (unknown)       
    Parameter[1] = (unknown)       
    Parameter[2] = (unknown)       
    Parameter[3] = (unknown)

It seems that someone isn't passing down the IRP properly.

Kayland · Nov 15, 2021

111521-20593-01.zip

x BlueRobot · Nov 15, 2021

That isn't the correct file, you need to navigate to the %systemroot% directory which is usually C:\Windows\, and then zip up the MEMORY.DMP file. The file should be around 1GB uncompressed and a few hundred MB when it has been zipped hence the need to upload it to file sharing site.

Kayland · Nov 15, 2021

I'm really sorry, I think i got the right one this time.
MEMORY.zip

x BlueRobot · Nov 15, 2021

Odd, the dump file says it was generated back in August?

Rich (BB code):

2: kd> vertarget
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff804`65000000 PsLoadedModuleList = 0xfffff804`65c2a190
Debug session time: Sun Aug 29 15:15:44.566 2021 (UTC + 0:00)
System Uptime: 0 days 1:35:18.280

Could you please check what date Windows shows for the MEMORY.DMP file?

Since you're crashing on HIDCLASS.sys, the issue most likely is due to your mouse and/or keyboard driver. Have you ensured that you have latest updates for both?

Kayland · Nov 15, 2021

MEMORY.DMP is dated 29 of August 2021.

I was thinking that it might be mouse/keyboard since I was looking what program starts up when I boot with verifier. And I noticed that my mouse software(which is up to date) starts normally and after that the windows BSODs with HIDCLASS without me ever seeing the keyboard software load. So that made me think it might be keyboard software. Also not to mention my mouse software is up to date but I just checked since you asked and my keyboard is missing software updates. Should I update it fully and then try with driver verifier again and see if I get another HIDCLASS BSOD ?

Kayland · Nov 15, 2021

Okay this is extremely funny and weird. I just updated my keyboard software and it said it needs to restart the computer.
Once the laptop booted up the software for my keyboard didn't turn on and when I tried to find it , it doesn't exist anymore, it literally uninstalled itself lol

x BlueRobot · Nov 16, 2021

Kayland said:
MEMORY.DMP is dated 29 of August 2021.

You should be getting a new MEMORY.DMP for each crash. Could you please provide a screenshot of your dump file settings? They should be like this:

Reference: Windows Memory Dump Settings on Windows 10

x BlueRobot · Nov 16, 2021

Kayland said:
Once the laptop booted up the software for my keyboard didn't turn on and when I tried to find it , it doesn't exist anymore, it literally uninstalled itself lol

It will uninstall itself, however, the installer should have then installed the new version as well. Have you tried running the driver installation package again?

Kayland · Nov 16, 2021

Yeah my DMP settings were completely different, so I changed them as yours.

About the keyboard software, I don't really use the features , I have a few profiles set so I probably won't bother reinstalling it, especially after reading tons of BSOD complains on their forums. Good news is that I'm running driver verifier for 15 hours now without any crash at all.
The only thing left is the random BSOD when I go away from my laptop , but they are so random that I cannot reproduce them, I will just have to wait for them to happen (if they will , maybe this fixed it all)

Is there a problem if we keep this thread open in case I have to come back because of another BSOD ?

Kayland · Nov 16, 2021

Also thank you so much for the help BlueRobot I really appreciate it.

x BlueRobot · Nov 16, 2021

Kayland said:
Yeah my DMP settings were completely different, so I changed them as yours.

I thought they might have been different, I did find it very strange that the MEMORY.DMP was so old, which is why I thought I'll get you to check too to be certain.

Kayland said:
About the keyboard software, I don't really use the features , I have a few profiles set so I probably won't bother reinstalling it, especially after reading tons of BSOD complains on their forums.

That really doesn't surprise me to be honest, for some reason, it's quite common for gaming keyboards and other peripherals to cause crashes.

Kayland said:
Is there a problem if we keep this thread open in case I have to come back because of another BSOD ?

No, you can keep it open as long as you like, it's your thread :)

Kayland · Jan 2, 2022

Hello , it's me again.

My laptop got another BSOD today I'm uploading the Memory file again.
Let me know if you need anything else or have any idea why it's showing up again.

MEMORY (1).zip

x BlueRobot · Jan 2, 2022

Rich (BB code):

0: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff806`5f810000 fffff806`61eae000   nvlddmkm   (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\System32\DriverStore\FileRepository\nvaci.inf_amd64_317ffda8092148c1\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Dec 15 08:12:11 2021 (61B9A35B)
    CheckSum:         025D297B
    ImageSize:        0269E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

It appears that your graphics card driver is causing problems this time. It seems there might possibly be a new update available here. If that doesn't work, then please uninstall the driver using DDU - Utilizing DDU Display Driver Uninstaller Properly

Afterwards, install the driver again. This usually fixes graphics card driver problems.

Kayland · Jan 10, 2022

After full clear installation with DDU , I updated to the newest GPU drivers available.
Today I went to the shop and left the laptop turned on plugged to the monitor with only google chrome running,
when I came back the monitor was asleep and laptop as well.
When I attempted to wake it up the laptop turned on but didn't connect to the monitor after trying to connect it to the monitor again I got a BSOD again.
I will attach the memory dump again, the pattern I notice is the laptop works perfectly fine all of the time , except when I leave it and don't touch it for some period of time,
maybe it is something to do with waking up the GPU.
I have no idea but the BSOD always shows up after I've left the laptop for some time without using it, sometimes it BSODs on its own and restarts before I come back,
sometimes it BSODs when I try to wake it up when I'm back.

MEMORY 10.01.2022.zip

x BlueRobot · Jan 10, 2022

Unfortunately, it appears that the graphics card driver is still causing problems. There is a Studio Ready driver available which was released a few days ago. That might be worth trying. According to nVidia, they're meant to be designed for stability.

NVIDIA DRIVERS NVIDIA Studio Driver

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