R Kill Terminated two processes

[robbo462003]

Hi I have just run R Kill and it completed with no issues found. Except it terminated two processes C:\Windows\SysWOW64\HsMgr.exe (PID: 3108) [WD-HEUR]
* C:\Windows\system\HsMgr64.exe (PID: 3132) [WD-HEUR]

Should I delete them? and if so why?


Thanks

Neil

 

[Corrine]

Hi, Neil.

Why did you run RKill? The purpose of RKill is to kill processes that are preventing you from running anti-malware software, such as Malwarebytes Anti-Malware.

Let's start with checking the exe. Please go to Jotti: Jotti's malware scan
Upload the filepath shown below into the "File to upload & scan" box at the upper left:

C:\Windows\system\HsMgr64.exe

Please upload the same file at VirusTotal: http://www.virustotal.com/
In the "Upload a file", browse to the file path above and upload the file.

Please provide the results from both Jotti and VirusTotal in your reply.

 

[robbo462003]

Hi Corrine,

I ran R Kill because I could not run malwarebytes or access some UK websites, due to my experience with a scammer on Friday I assumed it was residual problems. Since posting Ive learnt my ISP BT had a problem this morning affecting all the UK but has now been corrected. So my issue has been resolved.

Thanks for your prompt reply
Neil

 

[Corrine]

Happy to know the issue wasn't related to the scammer phone call or malware. Thanks for letting me know, Neil.