PROGRAMS CRASH OR DO NOT RESPOND CONSTANTLY

[Clint]

Hello,

I am a complete novice and mainly get my info on MS help sites or MS boards.

I have a problem in that programs constantly crash (all types) or do not respond (especially Internet and Office).
I am using an Acer Aspire (2.3 GHz, 4 Gig Ram, 500 Gig HHD and running Win 8.1)

Sometimes I have to do a hard shut-down and reboot then sometimes gives me blue screen with "serious problem" message and the stupid sideways unhappy face.

I ran sfc /scannow (also Dism /Online /Cleanup-Image /ScanHealth; Dism /Online /Cleanup-Image /CheckHealth; Dism /Online /Cleanup-Image /RestoreHealth)
and did not pick up anything but when I ran chkdsk it couldn't complete the task once or twice (blue screen again, I think), eventually it managed to complete the check but issues not resolved.

I have tired restoring the laptop to earlier restore point.
I have reset the laptop to factory configuration (settings) multiple times, but the problem remains.

Is this fault "hard-wired" into the (what do you call it) basics of the hardware?

Thanks,
Clint.

 

[Corrine]

Hi, Clint.

Please see the Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

 

[Clint]

Thank you.

I can do step 1 and step 2.

It won't allow me to do step 3.

"Resource and Performance Monitor
An error occurred while attempting to generate the report.
The operator or administrator has refused the request."

I am the only account on the machine and have admin privileges.

Do I reset my account privileges? Or is this the machine protecting itself?

Cheers,
Clint.

 

[xilolee]

Hi Clint. :smile9:
Try only perfmon, without /report, it will open the perfmon GUI:
- double-left-click data collector set, system, system diagnostics and left-click start
- double-left-click report, system, system diagnostics and left-click the item under it: it should "collecting data for 60 seconds"
If more items are present, delete them all except the one you have just created.
This will generate the needed report.
How could you extract it and upload it here?
I've tried the following operations (and they worked!), but wait for the approval of an administrator/moderator before you proceed (so they can check I'm not doing anything wrong).

Read More:

---

Open an elevated command prompt and launch the following commands.
After this, your user will get the permissions over the perflogs folder:

c:
cd\
icacls perflogs /grant %username%:f /t

After this, you will obtain something like C:\perflogs\System\Diagnostics\YOUR-COMPUTER-NAME_20151216-000005\report.html --- the folder where the report has been generated:

dir c:\perflogs\report.html /b /s

After this, the report will be copied to your desktop; in the following command you should use your folder, that you have found at the previous point (in the previous example YOUR-COMPUTER-NAME_20151216-000005):

copy C:\perflogs\System\Diagnostics\YOUR-FOLDER\report.html c:\users\%username%\desktop

After this, your user will lose the permissions over the perflogs folder:

icacls perflogs /remove:g %username% /t

---

And if something isn't clear enough, ask!!!
Hope this helps. :wave:

 

[Clint]

Thanks.

I had a major failure. everything went down. And wouldn't boot again.
But before that I noticed in Task Manager that my Disk was operating at 100% (only VLC was playing, and it is one of the only programs that has never crashed before) -- It (Disk) was frozen at 100 %, I think -- ALSO "Windows Explorer" had stopped working.
Then the crash.

I have just reset the whole thing.
Let's see if it is stable and working as it should?

Thank you for your help, sorry if I made a pigs ear of it.

I will wait and see if you or someone you ask posts before doing anything else.

Clint.

 

[xilolee]

Did you under-overclocked your machine?
When have you cleaned your heatsinks, fans and their "breathers"/"air slits"(???) last time? And put a new layer of thermal past on the processor?

 

[Clint]

I am sure the machine is fine. It is an Aspire laptop so no over clocking or anything like that and it wasn't running too long but I will check it.

i am getting CPU 11%
Memory 23 %

I am in safe mode at the moment I will check the health when I reboot.

Thank you.
Clint

 

[Clint]

Well, I do have something strange.
I do not know if it is protocol to post in the same thread or to start a new one?
Please advise.

In Resources Monitor / Overview / CPU I am getting WWAHost.exe suspended 108% max frequency.
See attached file.
I am sure it is this? It looks like it is messing with the Disk?
Am I way off?

Thank you.

Clint.