Outlook.com Outage

Corrine · Aug 14, 2013

When you cannot reach Outlook.com or SkyDrive, check https://status.live.com/.

From https://status.live.com/detail/outlook

There's a problem with Outlook right now.

Problem: We're having a problem accessing email. You might not be able to see all your email messages. August 14 9:49 AM

Updates: We're working on the problem and will provide an update by August 14 2:00 PM. Thank you for your patience. August 14 12:01 PM

Corrine · Aug 14, 2013

The 2:00 PM update was that the technical difficulties for SkyDrive were resolved. No news for Outlook.com.

x BlueRobot · Aug 14, 2013

My SkyDrive seems to be working at the moment.

Corrine · Aug 14, 2013

The status link shows there is still a problem with Outlook.com but I'm back in. Could be they're staggering bringing servers back online.

I never lost access to SkyDrive.

x BlueRobot · Aug 14, 2013

My Outlook still isn't working, do you know why the servers went down?

Corrine · Aug 14, 2013

No indication of what caused the problem.

I'm seeing the following at https://status.live.com/detail/outlook:

Problem: You might have issues syncing email with your mobile device. August 14 9:49 AM
Updates: Access to email through Outlook.com has been restored. We are currently working to resolve issues syncing email with your mobile device. August 14 5:37 PM

I found I could get back when I clicked the down arrow in the top left corner of https://status.live.com/detail/outlook next to Service Status and clicked Outlook.com. It immediately loaded.

I read on Twitter that one person whose phone was crawling due to the outage solved the problem by rebooting the phone.

Patrick · Aug 14, 2013

My Outlook has thankfully been working fine all day.

Patrick · Aug 14, 2013

I spoke too soon, it WAS working fine... now it's not.

'
[h=2]There's a problem signing in'[/h]

AceInfinity · Aug 15, 2013

If your email account is on the blu-m.hotmail.com server, then you will be affected. Not sure if that's the only one, but my public email account which is on that server is down. I'm disconnected from that server, so I can't send/receive anything from that email. My main personal email however, is on the col-m.hotmail.com server, and it is running perfectly fine; I am still connected to their server on that account.

Therefore some of you may get lucky, some won't. I have 2 main email accounts using Outlook/Hotmail, and 1 is working, 1 is not. :)

That troublesome server seems to have been affected by around 5:00PM (GMT -7hrs) my time. By what I'm reading in this thread though, it seems the blu-m server was not the only one affected.

zigzag3143 · Aug 15, 2013

They are upgrading to 4.1 starting Aug 14th through Aug 15th. This is the only outstanding issue
The log on problem has been fixed

The log on problem has been fixed

Anthony N · Aug 15, 2013

Well that explains why I wasn't getting any emails.

x BlueRobot · Aug 15, 2013

I wonder what this meant to all the businesses dependent upon their e-mail to communicate with customers?

Patrick · Aug 15, 2013

x BlueRobot said:
I wonder what this meant to all the businesses dependent upon their e-mail to communicate with customers?

Well, I can tell you one thing, there weren't a lot of happy campers on MS Answers today.

Corrine · Aug 15, 2013

I'm on blu165. With Ace on blu-m and consumers and businesses from around the world using the Microsoft mail servers can't help but consider that there are servers blu-a through blu-z and then blu001-blu###, with hundreds of clusters on each server.

Could there be a connection to Microsoft pulls critical Patch Tuesday fix for Exchange 2013?

AceInfinity · Aug 15, 2013

Corrine said:
I'm on blu165. With Ace on blu-m and consumers and businesses from around the world using the Microsoft mail servers can't help but consider that there are servers blu-a through blu-z and then blu001-blu###, with hundreds of clusters on each server.

Could there be a connection to Microsoft pulls critical Patch Tuesday fix for Exchange 2013?

If there is a connection, somebody is going to be getting in a lot of trouble for this downtime :lol:.

jcgriff2 · Aug 16, 2013

All fixed now - https://status.live.com/

x BlueRobot · Aug 16, 2013

jcgriff2 said:
All fixed now - https://status.live.com/

Not for me

cluberti · Aug 16, 2013

x BlueRobot said:
I wonder what this meant to all the businesses dependent upon their e-mail to communicate with customers?

The o365 environment wasn't impacted at all, as they're totally separate infrastructures. People running businesses on gmail or Hotmail/outlook.com domains get what every other consumer gets for downtime.... nothing. It's not an enterprise-grade service, so expectations of enterprise-grade uptime are misplaced. It's bad downtime, and I hope they fix it, but I saw a lot of "my business is down!!!" posts on the 'net the last few days about it, and I felt empathy, but.... it's not a business/enterprise-grade service. It's like hosting a web server on a consumer-level broadband service - it probably works most of the time, but it'll be down from time to time without your control, and that's the tradeoff with consumer versus enterprise services - no SLA.

Corrine · Aug 16, 2013

x BlueRobot said:
jcgriff2 said:

All fixed now - https://status.live.com/

Click to expand...

Not for me

If the status page doesn't show an outage when you follow the link, I suggest that you click the "report it" link.

AceInfinity · Aug 16, 2013

Corrine said:
x BlueRobot said:

jcgriff2 said:

All fixed now - https://status.live.com/

Click to expand...

Not for me

Click to expand...

If the status page doesn't show an outage when you follow the link, I suggest that you click the "report it" link.

It's not fixed, mine is down too.

Outlook.com Outage

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