DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 22, 2021 #141 Crystal, this is bad. Just to check the disk (this doesn't need restart, so there will be no problem), please do the following: Download CrystalDiskInfo from here and save it to your Desktop. Run the installer to install the program. When finished, open the installed program by double clicking on it. If everything is working properly, you should see the status “Good“ displayed. Other statuses you might see include “Bad” (which usually indicates a drive that’s dead or near death), “Caution” (which indicates a drive that you should most likely be thinking about backing up and replacing), and “Unknown” (which just means that information could not be obtained). Take a screenshot of what you see.
Crystal, this is bad. Just to check the disk (this doesn't need restart, so there will be no problem), please do the following: Download CrystalDiskInfo from here and save it to your Desktop. Run the installer to install the program. When finished, open the installed program by double clicking on it. If everything is working properly, you should see the status “Good“ displayed. Other statuses you might see include “Bad” (which usually indicates a drive that’s dead or near death), “Caution” (which indicates a drive that you should most likely be thinking about backing up and replacing), and “Unknown” (which just means that information could not be obtained). Take a screenshot of what you see.
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 22, 2021 #142 Here you go. Attachments Capture.PNG 72.4 KB · Views: 8
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 23, 2021 #143 Crystal, Two things I would like to check: 1. Device Manager Right click on the Start button, choose Device Manager and check if there are yellow triangles/warnings beside any item. If yes, report back with a screenshot. 2. Autoruns I would like to see if I miss something from the Start-up process. Please download AutoRuns and save it to your desktop. Right click on the folder then select Extract all... Verify Show extracted files when complete is checked then click Extract. Right click on autoruns64.exe (not autorunsc64.exe) and select Run as administrator. Wait until the lower left hand corner of the window shows Ready. Hit the Ctrl + S key at the same time. Save the file to your Desktop using the default File name. Please zip and attach the file here.
Crystal, Two things I would like to check: 1. Device Manager Right click on the Start button, choose Device Manager and check if there are yellow triangles/warnings beside any item. If yes, report back with a screenshot. 2. Autoruns I would like to see if I miss something from the Start-up process. Please download AutoRuns and save it to your desktop. Right click on the folder then select Extract all... Verify Show extracted files when complete is checked then click Extract. Right click on autoruns64.exe (not autorunsc64.exe) and select Run as administrator. Wait until the lower left hand corner of the window shows Ready. Hit the Ctrl + S key at the same time. Save the file to your Desktop using the default File name. Please zip and attach the file here.
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 23, 2021 #144 Hello, Everything seems fine in the Device Manager, however i have trouble opening AutoRuns. I have redownloaded several times, even restarted my PC and still the same error. Attachments Capture 1.PNG 31.2 KB · Views: 12 Capture 2.PNG 12.5 KB · Views: 12
Hello, Everything seems fine in the Device Manager, however i have trouble opening AutoRuns. I have redownloaded several times, even restarted my PC and still the same error.
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 23, 2021 #145 Crystal, at what step do you get the above message? EDIT: Since you are using WinRar for a zip file, please make sure that the ZIP file extension is ticked in the WinRAR integration panel. See here: Extract ZIP file Last edited: Jul 23, 2021
Crystal, at what step do you get the above message? EDIT: Since you are using WinRar for a zip file, please make sure that the ZIP file extension is ticked in the WinRAR integration panel. See here: Extract ZIP file
xrobwx71 Administrator Staff member Joined Sep 27, 2019 Posts 2,637 Location Panama City Beach, FL Jul 23, 2021 #146 If this will help, I've uploaded the 64bit executable for Autoruns on my Google drive, no need to unzip, simply download and run. Autoruns64.exe Last edited: Jul 23, 2021
If this will help, I've uploaded the 64bit executable for Autoruns on my Google drive, no need to unzip, simply download and run. Autoruns64.exe
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 25, 2021 #147 Hi, Crystal. Do you still need assistance?
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 25, 2021 #148 Hello DR M, I tried to download "Autoruns64" the other day, but my PC kept corrupting the file which it does to most other files too and i kind of gave up after countless restarts with no luck. Figured i'd give my PC a little break to function properly again. I will try again in a bit and update you. And please note that i will surely let you guys know when to close this long and frustrating thread. And again i apologize for my late responses. Update coming up.
Hello DR M, I tried to download "Autoruns64" the other day, but my PC kept corrupting the file which it does to most other files too and i kind of gave up after countless restarts with no luck. Figured i'd give my PC a little break to function properly again. I will try again in a bit and update you. And please note that i will surely let you guys know when to close this long and frustrating thread. And again i apologize for my late responses. Update coming up.
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 25, 2021 #149 Update: still no luck. Attachments Capture 1.PNG 6.5 KB · Views: 4
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 26, 2021 #150 In that case, Crystal, I have no other suggestions for you to try in order to fix the issues of your computer. It is time for a clean install of the operating system. 1. Prepare a bootable USB drive with Windows 10 These links will guide you how to do it: Create installation media for Windows Download Windows 10 2. Make your computer boot from USB drive You have to change boot order, so when the time comes, the computer will boot from the USB drive, installing Windows from scratch. This link maybe helpful: How to Change Computer BIOS Settings 3. Reinstall Windows 10 Insert the USB drive to the computer and restart. Follow the instructions here: How to: Perform a Clean Install or Reinstall of Windows 10 Perform a Clean Install on an Empty Hard Disk/SSD or Reinstall by Booting from Install Media (DVD or USB Thumb Drive) Let is know if you have any question about the procedure.
In that case, Crystal, I have no other suggestions for you to try in order to fix the issues of your computer. It is time for a clean install of the operating system. 1. Prepare a bootable USB drive with Windows 10 These links will guide you how to do it: Create installation media for Windows Download Windows 10 2. Make your computer boot from USB drive You have to change boot order, so when the time comes, the computer will boot from the USB drive, installing Windows from scratch. This link maybe helpful: How to Change Computer BIOS Settings 3. Reinstall Windows 10 Insert the USB drive to the computer and restart. Follow the instructions here: How to: Perform a Clean Install or Reinstall of Windows 10 Perform a Clean Install on an Empty Hard Disk/SSD or Reinstall by Booting from Install Media (DVD or USB Thumb Drive) Let is know if you have any question about the procedure.
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 27, 2021 #151 Hello DR M! Before i proceed with the clean installation of Windows...is there a way i can check my hard drive's condition? I've been told that its damaged or isnt functioning well. Please advise and thank you.
Hello DR M! Before i proceed with the clean installation of Windows...is there a way i can check my hard drive's condition? I've been told that its damaged or isnt functioning well. Please advise and thank you.
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 27, 2021 #152 Hi, Crystal. We tried to check the disk here, but after the restart your computer forgot the command. After that, we checked the disk with CrystalDiskInfo and the result is good for your disk. Who told you that the disk is damaged? Last edited: Jul 29, 2021
Hi, Crystal. We tried to check the disk here, but after the restart your computer forgot the command. After that, we checked the disk with CrystalDiskInfo and the result is good for your disk. Who told you that the disk is damaged?
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 27, 2021 #153 Hi, A good friend of mine who built my PC told me it could be my hard drive malfunctioning because its been a few times now when my PC suddenly goes black with "disk boot error". My fix was to turn it off/on from the switch. Hasnt happened recently, last time i got it was probably 2 weeks ago. And also the picture i attached was from opening Chrome, the error seems to change everytime. Now it just looks like a virus lol. Anyway, i will proceed with the clean installation, and will post an update if i have succeeded or failed. Thank you so much. PS. I would just like to point out that the link in your first line above as quoted: "We tried to check the disk here, but after the restart your computer forgot the command." directs to a different website Attachments IMG_20210727_191031.jpg 750.5 KB · Views: 6 Last edited by a moderator: Jul 29, 2021
Hi, A good friend of mine who built my PC told me it could be my hard drive malfunctioning because its been a few times now when my PC suddenly goes black with "disk boot error". My fix was to turn it off/on from the switch. Hasnt happened recently, last time i got it was probably 2 weeks ago. And also the picture i attached was from opening Chrome, the error seems to change everytime. Now it just looks like a virus lol. Anyway, i will proceed with the clean installation, and will post an update if i have succeeded or failed. Thank you so much. PS. I would just like to point out that the link in your first line above as quoted: "We tried to check the disk here, but after the restart your computer forgot the command." directs to a different website
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 27, 2021 #154 Update: I cannot prepare a bootable USB drive on my PC. Screenshot #1 - First attempt Screenshot #2 - Second attempt Any suggestion? Attachments IMG_20210727_221532.jpg 712.3 KB · Views: 7 IMG_20210727_222312.jpg 268 KB · Views: 7
Update: I cannot prepare a bootable USB drive on my PC. Screenshot #1 - First attempt Screenshot #2 - Second attempt Any suggestion?
xrobwx71 Administrator Staff member Joined Sep 27, 2019 Posts 2,637 Location Panama City Beach, FL Jul 28, 2021 #155 Can you borrow, visit a friend and use their PC to create the USB bootable media?
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 29, 2021 #156 Hi, Crystal. I've been away for a while, so sorry for the late response. I will ask from an Administrator to correct the wrong link I provide above. As for the USB drive, yes, please use a different computer so we can ensure that it will be healthy and not corrupted in any way.
Hi, Crystal. I've been away for a while, so sorry for the late response. I will ask from an Administrator to correct the wrong link I provide above. As for the USB drive, yes, please use a different computer so we can ensure that it will be healthy and not corrupted in any way.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% Jul 29, 2021 #157 DR M said: I will ask from an Administrator to correct the wrong link I provide above. Click to expand... What's the correct URL?
DR M said: I will ask from an Administrator to correct the wrong link I provide above. Click to expand... What's the correct URL?
DR M Sysnative Staff, Security Analyst Staff member Joined Feb 12, 2015 Posts 1,727 Jul 29, 2021 #158 x BlueRobot said: What's the correct URL? Click to expand... I corrected it in my reply above. This is the correct link. Please correct it in Crystal's reply. Thanks.
x BlueRobot said: What's the correct URL? Click to expand... I corrected it in my reply above. This is the correct link. Please correct it in Crystal's reply. Thanks.
crystald3w Well-known member Joined Jun 24, 2021 Posts 78 Jul 29, 2021 #159 Hello, I currently dont have a computer i can borrow for now but soon yes, i will do it asap. As for the picture i attached, any idea whats causing it? It shows up randomly and fixable by shutting down from the switch. Attachments IMG_20210729_205306.jpg 187 KB · Views: 9
Hello, I currently dont have a computer i can borrow for now but soon yes, i will do it asap. As for the picture i attached, any idea whats causing it? It shows up randomly and fixable by shutting down from the switch.
plodr Sysnative Staff, Contributor Staff member Joined Sep 11, 2016 Posts 997 Location In front of a computer Jul 30, 2021 #160 Some causes of the error Disk Boot Failure include a damaged hard drive, incorrect BIOS boot order, a corrupted OS, and faulty data cables. Also if a CD/DVD is left in the optical drive. I suppose a non-bootable USB stick left in a port could also cause that error. I haven't read through all 8 pages of the thread but I think your hard drive was tested and found to be okay. I'd tend to lean towards a corrupt OS and that's why a clean install was suggested by DR M after repeated attempts to fix the OS hasn't resulted in success.
Some causes of the error Disk Boot Failure include a damaged hard drive, incorrect BIOS boot order, a corrupted OS, and faulty data cables. Also if a CD/DVD is left in the optical drive. I suppose a non-bootable USB stick left in a port could also cause that error. I haven't read through all 8 pages of the thread but I think your hard drive was tested and found to be okay. I'd tend to lean towards a corrupt OS and that's why a clean install was suggested by DR M after repeated attempts to fix the OS hasn't resulted in success.