Hello...first time poster here let's see if I get this right.
First off, I have 6 clients that are having BSOD issues. They can range from infrequent (once every couple of months) to what's just happened at one client by having 3 in 72 hours. I and my team have done extensive troubleshooting and are really just coming down to the following:
- Ensuring BIOS and Firmware updates are done
- Ensuring drivers are up to date
- Ensuring Windows Patches are up to date
- Ensuring no faulty drives or memory
- Ensuring older drivers have been removed
We haven't completed all these steps yet across all sites but are in progress of doing so. I'm hoping you may be able to help us find the exact cause through your analysis though.
The commonalities that exist between clients that are experiencing these BSOD's are the following:
- ESX is installed (versions vary from 5.0.0 to 5.5.0)
- The OS of the VM is Server 2008 or SBS 2008
- Labtech Monitoring Agent is installed (LTSVC.EXE) (deeper analysis of the minidumps identify this as the faulty service)
- ESET Nod 32 is the Anti-Virus Solution
- Each Servers hardware is a Lenovo
Below as per your BSOD posting instructions is specific to a single one of these clients.
OS = Microsoft® Windows Server® 2008 Standard x64
Original installation was a physical installation of Microsoft® Windows Server® 2008 Standard as 32-bit (it is now installed as VM within an ESXi environment - version 5.0.0, 623860)
The OS is a Virtual Server
The hardware was purchased and installed sometime between January and March 2010
The OS was re-installed (virtualized) in November 2012
CPU = Intel(R) Xeon(R) CPU E5506 @ 2.13GHz
Video Card = OnBoard (within the OS it states VMware SVGA II)
MotherBoard = Unable to tell (Our monitoring agent reports it as VMware Virtual Platform and System Information doesn't appear to identify it)
Power Supply = IBM 920W Server Power Supply (Product ID: 69Y5863)
System Manufacturer = Lenovo
Lenovo Machine Type = M3817-3GU (Lenovo ThinkServer TD200)
It is unlikely I will be able to run any of the "while waiting for a reply" steps in the next 24 hours.
Thanks,