Laptop log in problem (Windows 7 x64)

[masha]

Laptop not waking up from sleep mode. Happens every 4-5 times, with the login screen not appearing, or logging in after the password is entered taking much longer than usual. Logging in normally after hard reset.
OS: Win 7 Home x64 (reinstalled december 2013)
Age: 2.5 years
CPU: Intel core I3-2310m dual core processor
Video card: NVIDIA GeForce GTX 660 by Gigabyte
Manufacturer and Model: Toshiba Satellite L750.

Thanks in advance.

 

[usasma]

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
I'm not real concerned about this, but it can't hurt.

Memory dump from 02 Feb 2014 blames DirectX (video stuff).
I'd suggest updating your video drivers from the Toshiba website.

 

[masha]

Thank you! I'll update the drivers. Here is the administrative events log.

 

[usasma]

Uninstall Toshiba Service Station - there's hundreds of errors due to it in the Admin Event Log.
If you wish, download a fresh copy from the Toshiba website and install it.

Let it run for a while and then please resubmit another Event Log.

 

[masha]

Thank you, will do.

 

[masha]

Updated the drivers, deleted Service Station, everything working fine so far. Thank you!