[SOLVED] KB5025221 don't install with error code 0x80073701

Gary R · Apr 21, 2023

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- If it completes successfully, try updating again ...
- If successful please let me know.
- If DISM does not complete, or if an update attempt is unsuccessful ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Reeko · Apr 21, 2023

Re,

SFCfix OK
DISM nok

Outil Gestion et maintenance des images de déploiement
Version : 10.0.19041.844

Version de l’image : 10.0.19045.2788

[======================== 41.4% ]
Erreur : 2

Le fichier spécifié est introuvable.

Le fichier journal DISM se trouve à l’emplacement C:\Windows\Logs\DISM\dism.log

Gary R · Apr 21, 2023

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- If it completes successfully, try updating again ...
- If successful please let me know.
- If DISM does not complete, or if an update attempt is unsuccessful ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Reeko · Apr 21, 2023

Re,

SFCfix OK
DISM nok

Outil Gestion et maintenance des images de déploiement
Version : 10.0.19041.844

Version de l’image : 10.0.19045.2788

[======================== 42.3% ]
Erreur : 2

Le fichier spécifié est introuvable.

Le fichier journal DISM se trouve à l’emplacement C:\Windows\Logs\DISM\dism.log

Gary R · Apr 21, 2023

Sorry, made an error in my previous fix, this should put it right.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFixScript.txt and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- If it completes successfully, try updating again ...
- If successful please let me know.
- If DISM does not complete, or if an update attempt is unsuccessful ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Reeko · Apr 21, 2023

re,

SFCfix ok
DISM ok

Windows update nok

CBS.log

Gary R · Apr 22, 2023

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Click Search button and type Command Prompt
From the results, right click on the Command Prompt icon, and select Run as administrator
A Command Window will open.
Copy paste the command below into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once DISM has finished running ...
- If it completes successfully, try updating again ...
- If successful please let me know.
- If DISM does not complete, or if an update attempt is unsuccessful ...
- Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
If the file is too large, upload it to a file sharing service, and post me the link.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Reeko · Apr 22, 2023

Hello,

SFCfix ok
DISM ok

Windows update nok

CBS.log

Gary R · Apr 22, 2023

Can you please post me a copy of your Components Hive .... you posted one earlier, but since then we've made quite a few changes to it, so I need to have a look at it as it is now.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
The file will likely be too large to upload here, if so please upload to a file sharing service.
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

Reeko · Apr 22, 2023

Re,

The file here.

COMPONENTS.zip

Gary R · Apr 22, 2023

Thanks, just got to check something to see whether we're going to be able to proceed in the manner we have, or whether we may have to take an alternative approach to resolving things.

Will get back to you as soon as I know more.

Gary R · Apr 22, 2023

Post removed.

Gary R · Apr 22, 2023

Sorry to be the bearer of bad news, but it seems we've reached an impasse. I am unable to source replacements to patch the errors found in your latest CBS.log, so what I propose you do, is to perform a repair install / in place upgrade.

Windows 10 In-place-upgrade
This will reinstall and update the operating system and fix any corruptions, without removing any file or program. But always make a backup of all your important data first!
See this guide: how to make a complete image of your systemdrive.

Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
Save the tool on your Desktop and double click to run it.
On the License terms page, if you accept the license terms, select Accept.
On the What do you want to do page, select Create installation media (USB....) and then select Next.
Choose the ISO file option. Once the download is complete, right click the ISO and select the option Mount.
Open the Windows File Explorer and open mounted ISO, and run the setup.exe file.
Follow the instructions and click on the option Change what to keep.
Select the option Keep personal files and apps and click next.
Windows Setup will now start the in-place upgrade installation to repair Windows.

Gary R · Apr 25, 2023

It's been 3 days since I posted advising a repair install, have you tried it yet, and if you did, did it resolve your problems ?

Reeko · Apr 26, 2023

Good morning,
I will not try this method. I don't want to go through the classic windows repair at the risk of degrading performance. My windows are fine except for windows updates. I will try other solutions and as a last resort a new installation of windows. Thank you for your help and analysis. You can classify the post.

Gary R · Apr 26, 2023

OK, I quite understand.

Unfortunately there was considerable damage to your files and their related registry keys, and sourcing replacements for them all was problematic, so short of a re-install I think that a repair install is probably going to be your best chance of finding a solution to your updating problem.

Sorry we couldn't find a less drastic way to resolve things for you.

I'll mark this topic as closed.

[SOLVED] KB5025221 don't install with error code 0x80073701

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