[SOLVED] KB5025221 don't install with error code 0x80073701

[Reeko]

Hello,

I have an issue with windows update and the KB.
Can i have help with this issue

SFCscan no corruption
DISM ==> OK

Thanks

 

[Gary R]

Hi I'm Gary R,


I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.


As a trainee there may be times when my instructions must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay when/if that occurs, so please be patient.


Can you please do the following for me ...

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• The file will likely be too large to upload here, if so please upload to a file sharing service.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

 

[Reeko]

Hello Gary R,
thanks for reply.

Here the files :
COMPONENTS.zip

 

[Gary R]

Thanks. Looking over your logs now, might me take a while, but I'll get back to you ASAP.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download SFCFix.exe and save it to your desktop.
• Download the attachment SFCFix.zip and also save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

Here the files

 

[Gary R]

Have you got the SFCFix.txt file I asked for as well please.

If you haven't yet tried to update, please try updating.

If successful, please let me know.

If unsuccessful, please post the CBS.log created after your update attempt.

 

[Reeko]

Sorry,
Here the file its successful no error.

But Still the same error on windows update.

I attach CBS also.

 

[Gary R]

Sorry, my fault, I misnamed a folder in my fix so part of it did not complete.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Try updating again ...
  • If successful please let me know.
  • If not ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

Re,

Here the file SFCFix its successful no error.

But Still the same error on windows update.

CBS

CBS.log

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Try updating again ...
  • If successful please let me know.
  • If not ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

Hello, thanks for you patience :)
Error en DISM.
Error 2, The specified file can not be found.
Microsoft Windows [version 10.0.19045.2788]
(c) Microsoft Corporation. Tous droits réservés.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Outil Gestion et maintenance des images de déploiement
Version : 10.0.19041.844

Version de l’image : 10.0.19045.2788

[================== 31.1% ]
Erreur : 2

Le fichier spécifié est introuvable.

Le fichier journal DISM se trouve à l’emplacement C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Try updating again ...
  • If successful please let me know.
  • If not ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

re Hello,
Error en DISM.
Error 2, The specified file can not be found.

Now its at 33.1%, better that's the first try.

C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

Outil Gestion et maintenance des images de déploiement
Version : 10.0.19041.844

Version de l’image : 10.0.19045.2788

[=================== 33.1% ]
Erreur : 2

Le fichier spécifié est introuvable.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Try updating again ...
  • If successful please let me know.
  • If not ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

Re,

DISM ok
But windows update NOK, same error.

Outil Gestion et maintenance des images de déploiement
Version : 10.0.19041.844

Version de l’image : 10.0.19045.2788

[==========================100.0%==========================] La restauration a été effectuée.
L’opération a réussi.

CBS LOG
CBS.log

 

[Gary R]

Looking over your latest logs now. Seems to be a few new things to address, and it's getting late here, so it will probably be tomorrow morning (my time GMT) at the earliest. before I get back to you.

 

[Reeko]

no problem i have time no worries.

thanks you

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...
  • Try updating again ...
  • If successful please let me know.
  • If not ...
  • Please attach your ... C:\Windows\Logs\CBS\cbs.log ... to your next reply.
• If the file is too large, upload it to a file sharing service, and post me the link.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

 

[Reeko]

Hello,
SFCFIX Ok
DISM OK

Windows update nok same error 0x80073701

CBS file
CBS.log