KB5017367 Failing to install on Server 2012 R2

[Ozonee]

Hi,

Windows update is failing to install update KB5017367 on a Windows Server 2012 R2 server. I've tried installing via WSUS and via the msu but both are failing with code 8000FFFF.

DISM scan returns no component store corruption detected.

SFC /scannow returns did not find any integrity violations.

I've attached the results from the Component Scanner.

Many thanks for your time.

 

[Ozonee]

Sorry, forgot to add, CBS log attached. Thanks.

 

[Ozonee]

Does anyone have any ideas how to fix this please?

I had a look at the logs and looks like the issue is to do with KB5007247. I tried uninstalling this update with the GUI and wusa /uninstall /KB:5007247 and both failed, error "An error has occurred. Not all of the updates were successfully uninstalled".

Package_2378_for_KB5007247~31bf3856ad364e35~amd64~~6.3.1.16 CAT and MUM files exist in C:\Windows\Servicing\Packages.

Many thanks.

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.