KB5017367 Failing to install on Server 2012 R2

Ozonee · Sep 24, 2022

Hi,

Windows update is failing to install update KB5017367 on a Windows Server 2012 R2 server. I've tried installing via WSUS and via the msu but both are failing with code 8000FFFF.

DISM scan returns no component store corruption detected.

SFC /scannow returns did not find any integrity violations.

I've attached the results from the Component Scanner.

Many thanks for your time.

Ozonee · Sep 24, 2022

Sorry, forgot to add, CBS log attached. Thanks.

Ozonee · Sep 29, 2022

Does anyone have any ideas how to fix this please?

I had a look at the logs and looks like the issue is to do with KB5007247. I tried uninstalling this update with the GUI and wusa /uninstall /KB:5007247 and both failed, error "An error has occurred. Not all of the updates were successfully uninstalled".

Package_2378_for_KB5007247~31bf3856ad364e35~amd64~~6.3.1.16 CAT and MUM files exist in C:\Windows\Servicing\Packages.

Many thanks.

Maxstar · Sep 30, 2022

Hi and welcome to Sysnative,

Step 1. Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

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KB5017367 Failing to install on Server 2012 R2

Ozonee

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Ozonee

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Ozonee

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Maxstar

Windows Update Moderator, Security Analyst