[SOLVED] KB2952664 with error 80073701

Gtr · Dec 30, 2018

Hello,

I have tried many things but I finally gave up on this one and I would like to ask for help. I will attach the C:\Windows\Logs\CBS\CheckSUR.log in 7z compressed format with ZIP file extension, and here's output from SFCFix.

I would really appreciate if someone can help me to fix this issue. Thank you very much!

View attachment CBS.7z.zip

---------------------------------------------
SFCFix version 3.0.1.0 by niemiro.
Start time: 2018-12-30 18:48:51.131
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 702
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-12-30 18:52:05.791
----------------------EOF-----------------------

PeterJ · Dec 31, 2018

Hello and welcome,

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

Download SURT for your system. (Windows 7 SP1 x64)
Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
Attach this log in your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Gtr · Dec 31, 2018

Hello PeterJ, Thank you very much for instruction. I have done running SURT. And I have attached log file, but size of regular ZIP file was too big to attache. So that I had to use 7zip's Z compression. Please change file extension from ZIP to 7z to uncompress. Thank you.

View attachment CBS.7z.zip

PeterJ · Dec 31, 2018

Please read the instructions carefully. You have attached the same log file as in message #1.
Attach the log file C:\Windows\Logs\CBS\CheckSUR.log, see step 3 in message #2.

Gtr · Dec 31, 2018

PeterJ, I am sorry I uploaded wrong file. Here it is. Thank you.

PeterJ · Jan 1, 2019

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download

SFCFix and move the executable to your desktop.
Download the file SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Close the file and attach it to your next reply.

Gtr · Jan 1, 2019

PeterJ,

Thank you very much. But when I did it it gave me an error and did not complete. Would you please take a look at below which I copied from Notepad? I was saying Zip file was corrupted. I tried at my Desktop and other directory, but same result. I have tried downloading same file with Chrome and Firefox, but still the same. Thank you.

---------------------------------------------
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-01 18:08:44.891
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at D:\1\SFCFix.zip [7]
Failed to extract zip archive. Failed to unzip in location 2 with error code 0x80004005.

Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-01-01 18:08:46.855
Script hash: hJpUMTQHt73UMst9oIDCpmeneLjr1rEf/wCGO9INqhk=
----------------------EOF-----------------------

PeterJ · Jan 2, 2019

Gtr said:
Using .zip script file at D:\1\SFCFix.zip [7]

Start with moving the file SFCFix.exe to your desktop, which is the folder C:\Users\<username>\Desktop.
Next, download the file SFCFix.zip again and save or move it also to your desktop. Don't extract it.
Do not create shortcuts for both files on your desktop.

Try to perform the instructions in message #6 again.
If it fails with an error message, take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.

Gtr · Jan 4, 2019

Hello, since on my Desktop directory did not work that was the reason I tried other directory. Anyway, here's screenshot from Desktop.

One is result of drag-and-drop, and the other one is from command line. Because this PC has IME installed and it has different codepage than 437. And I can set codepage 437 in command line to execute.

Please help me! Thank you.

PeterJ · Jan 4, 2019

Because this PC has IME installed

What is IME ?
Are you able to open other .ZIP files ?
Do you have software installed to zip/unzip .ZIP files ? If so, which software is that ?
Which brand of antivirus program do you have installed ?

Please help me! Thank you.

No worries.

Gtr · Jan 5, 2019

Hello PeterJ, IME is Windows' Input Method Editor. A way to type/input non-ASCII characters.

Anyway, thank you for the reply. I just realize Windows' compression function/feature is not available. I have 7zip version 16.04 which is about 2 years old. I will try to fix this Windows file compression issue, and I will update later.

Thank you again.

PeterJ · Jan 5, 2019

I have 7zip version 16.04 which is about 2 years old. I will try to fix this Windows file compression issue, and I will update later.

There's no need to 'fix' that. I was just asking.
Please answer the other questions too.

Gtr · Jan 5, 2019

Hello PeterJ, Thank you for reply.
Yes, I can open any ZIP files with 7-zip but not with Windows Explorer. I have updated 7-zip to version 18.06. And I have Malwarebyte Premium version 3.6.1.

Anyway, I went ahead and uncompressed the files and SURT result became clean.
View attachment CheckSUR.log

But I still have original problem updating Windows. And I found a message on MS Community saying this KB2952664 is not required/crucial. So I hid this one. But the last month roll up KB4471318 is giving me same error.
Please help!

PeterJ · Jan 5, 2019

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each.
Code:
```
sfc /scannow
```
Wait for this to finish before you continue
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

Gtr · Jan 5, 2019

Thank you very much for prompt reply, PeterJ. I have run the SFC command and here's log file.
View attachment cbs.txt

Thank you!

PeterJ · Jan 5, 2019

Unfortunately the log file is useless.
Please zip the files CbsPersist_<datetime>.cab in the folder C:\Windows\Logs\CBS and attach it to your next reply.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.

Gtr · Jan 5, 2019

Okay, here's compressed CAB file. I hope this will help. Thank you!

CbsPersist_20190106012628.zip :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.

PeterJ · Jan 5, 2019

Please do following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

6. Right-click on the file FRST64.exe and choose Run as administrator.
7. Copy and paste KB4093118 into the Search box and click the Search Registry button.
8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
9. You may close any remaining open windows now.

Gtr · Jan 5, 2019

Thank you very much for the instruction. I have run the FRST64 and here are two files it created. It is different file name, but I hope this will do the job.

View attachment FRST.txt
View attachment Addition.txt

Thank you!

PeterJ · Jan 6, 2019

Please read the instructions carefully. I don't deed the 2 files you posted.

[SOLVED] KB2952664 with error 80073701

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