Issues of my own.. BSOD's again after many months.

Patrick · Sep 28, 2012

Hi guys! :wave:

I've been pretty busy lately, so I don't really have the patience to sit down and try and solve this one on my own. Not to long ago, I was having BSOD's constantly every few days. Satrow was assisting me over at TSF a few months back, and after a bit my memory showed errors and my PSU was almost 4 years old, so I figured I'd RMA that as well just in case. Well, after those brand new parts came back, I was still having BSOD's even after a fresh install. Eventually, I fresh installed again, and rather than installing newer AMD drivers, I installed a version I remember that worked (12.1). I had zero issues for many many months. I was ecstatic because my computer was working without blue screening randomly every damn day. Well, OUT OF THE BLUE (LITERALLY), the BSOD's are back. Here's how it started...

I disabled crossfire via CCC because a game at the time (guild wars 2) didn't scale very well with it, or at least on my driver version. Being terrified of updating my drivers (heh), I just decided to live with crossfire being disabled for awhile. Well, after eventually getting bored of the game and going back to normal gaming and just things in general, I re-enabled crossfire. Well, that's when everything went downhill. After re-enabling crossfire, a few hours later that day, I blue screened with what I believe was a 116 TDR bugcheck. Immediately I figured one of my GPU's may have finally kicked the bucket, so I just took one out.

Well, here we are a week later.. and I just blue screened again, but with a different bugcheck: 24: NTFS_FILE_SYSTEM. I don't think I've ever seen that one on my system before, even when it used to BSOD awhile back before RMA'ing parts and such.

Basically, I need the help of my good friends here. I'm totally at my wit's end with this garbage, and I can use a couple pairs of eyes to help out. I went so long with BSOD's and to just have them back again out of nowhere really grinds my gears.

Here's the most recent dump file, and the only one I have actually. The old one was deleted. I realize and know that you cannot get any definitive answer from one dump alone, but maybe you guys will see something I don't.

View attachment 092812-16380-01.rar

As you can see, my system uptime was quite high. 10 days without any issues whatsoever. Playing World of Warcraft and listening to music (as you can see, process at the time of the crash was media player).. BSOD. Something that is VERY strange to me, is that when I bsod, rather than your typical blue screen (system locks up, goes to BSOD and says 'dumping', etc)... the screen just flashes and that's it. It never shows the blue screen. It has done that both times the system has blue screened.

Anyways, if you need any more info... let me know. I'm just asking for some extra hand(s) here. I'm pretty exhausted. While we're just hanging out and waiting for some responses and such, I think I'll swap GPU's. I'll install the one that I took out previously, and remove the one that I have in currently.. just to make sure the GPU I have in now isn't the issue.

Thanks!!!

Patrick · Sep 30, 2012

Swapped GPU's yesterday and even changed PCI-e slots for extra measure. Will monitor things as the days go by :)

usasma · Oct 1, 2012

Patrick, please provide this info: https://www.sysnative.com/forums/sh...SOD)-Posting-Instructions-Windows-7-amp-Vista

Patrick · Oct 1, 2012

Oh, woops! My sincere apologies John. After telling people to constantly follow the posting instructions, you think I'd follow them too! :hysterical:

All zipped up, here you go.

View attachment Windows7_Vista_jcgriff2.rar

· OS - Vista/ Windows 7 ? - Windows 7
· x86 (32-bit) or x64 ? - x64
· What was original installed OS on system? - Windows 7 Ultimate x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Purchased from retailer.
· Age of system (hardware) - Brand new RAM and PSU, motherboard is slightly new. Everything else is pretty old (2 or so years).
· Age of OS installation - have you re-installed the OS? I've reinstalled many times, yes. The last time I reinstalled according to running a systeminfo command in CMD, was on 5/22/2012.

· CPU
· Video Card
· MotherBoard
· Power Supply - brand & wattage

All of this can be seen via dropdown of system specs.

Thanks!

usasma · Oct 2, 2012

Asmedia USB 3.0 controllers not installed - get drivers from Asus website (interestingly, it appears that Asmedia is a part of Asus)

Intel Management Engine (the PCI Communications Controller thing) isn't installed. Please get it from the Intel Download Center ( http://downloadcenter.intel.com )

Only 48 hotfixes installed since SP1. Most systems have 130 - 140. Please visit Windows Update and get ALL available updates.

Interestingly this is a STOP 0x24 error. So, in addition to running chkdsk /r /f (from an elevated (Run as administrator) Command Prompt) - please run a hard drive diagnostic from here: http://www.carrona.org/hddiag.html (Run both chkdsk and the hard drive diagnostic on ALL hard drives attached to your system).

Analysis:
The following is for information purposes only.

Code:

[font=lucida console]**************************Fri Sep 28 19:36:48.443 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\092812-16380-01.dmp]
Windows 7 Kernel Version [B]7601 [/B](Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17803.amd64fre.win7sp1_gdr.120330-1504
System Uptime:[B]10 days 4:28:57.129[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
BugCheck Code: [B]BugCheck 24, {1904fb, fffff8800b3d0768, fffff8800b3cffc0, fffff880012ef366}[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]Ntfs.sys ( Ntfs+aa366 )[/B]
BugCheck Info: [B]NTFS_FILE_SYSTEM (24)[/B]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME: [B]wmplayer.exe[/B]
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID: [B]X64_0x24_Ntfs+aa366[/B]
CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  2302
  BIOS Release Date             02/16/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 28 19:36:48.443 2012 (UTC - 4:00)**************************
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Sep 28 19:36:48.443 2012 (UTC - 4:00)**************************
intelppm.sys       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
emupia2k.sys       Wed Jul  7 09:38:03 2010 (4C34833B)
ctsfm2k.sys        Wed Jul  7 09:38:10 2010 (4C348342)
ctoss2k.sys        Wed Jul  7 09:38:24 2010 (4C348350)
ha20x22k.sys       Wed Jul  7 09:41:25 2010 (4C348405)
ctaud2k.sys        Wed Jul  7 09:42:14 2010 (4C348436)
ctprxy2k.sys       Wed Jul  7 09:42:17 2010 (4C348439)
CTEXFIFX.SYS       Wed Jul  7 09:44:03 2010 (4C3484A3)
CT20XUT.SYS        Wed Jul  7 09:44:15 2010 (4C3484AF)
e1c62x64.sys       Wed Jul 20 12:37:53 2011 (4E270461)
AtihdW76.sys       Tue Oct 18 03:09:49 2011 (4E9D263D)
atikmpag.sys       Mon Dec  5 21:12:14 2011 (4EDD79FE)
atikmdag.sys       Mon Dec  5 21:52:23 2011 (4EDD8367)
lvbflt64.sys       Wed Jan 18 01:39:53 2012 (4F166939)
lvrs64.sys         Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys        Wed Jan 18 01:41:08 2012 (4F166984)
[/font]

Patrick · Nov 12, 2012

Hello John! I am incredibly sorry for the very delayed reply. Aside from my moderation on the tech forum I am on, I haven't had much time for the computer, so I wasn't able to do everything you requested. I did however:

- Ran Windows update and took care of everything that needed to be updated.

- Took a leap of faith and updated from CCC 12.1 to 12.10 (aka the latest drivers). It sounds silly, but that was a big step for me. I was terrified of updating because of crossfire issues and incompatibilities, but I don't use two GPU's anymore.

- Will get right on 3.0 drivers. I didn't install them because I was not using the 3.0 ports.

- Will also get right on Intel Management Engine.

Also, you are likely right on the money with the hard drive. Here's some extra info if you're interested. Food for thought, really. I just had a blue screen a bit ago (my BSOD's seem to actively be about ~7 or more days apart). I accidentally forgot to back up my dump file before running CCleaner, so that's gone.. therefore unfortunately cannot link that here for you to take a look at. However, I took a look in evntvwr and it shows this for the past two BSOD's -

BugcheckCode

26

To my knowledge, bugcheck code 26 is hard drive related.

Second one -

BugcheckCode

36

To my knowledge this is also hard drive related.

Edit, yep.. Google results confirm that they are indeed hard drive related. Do you suggest I go directly to checking my hard drive for errors with a diagnostic program? Or should I chkdsk first?

Also, I have never dealt with this before in my times of analysis, so maybe you can shed some light. When my system does blue screen, it never reaches the actual dump screen with any of the information. The sound simply freezes, the screen flashes, and it reboots. No blue screen. What can this mean?

Edit: Oh, and another thing, loading screens from video games have become dreadfully slow, and starting up programs takes longer than usual as well. Is this another sign of hard drive failure?

Thanks!!

usasma · Nov 13, 2012

At work we run diagnostics before we even start trying to fix other things.
If you go ahead and fix all the drivers, etc - and then you find out that the hard drive is bad - you've wasted a lot of time and effort.
These are the one's that I suggest: http://www.carrona.org/initdiag.html
If it doesn't find anything, then move on to CHKDSK (we use PCCheck/QA-Win82 at work for this - it's expensive tho')

Interestingly, there's really no need to have a BSOD if the system is equipped to recover itself. But the memory dumps are needed should the self-recovery fail. Case in point is the STOP 0x117 errors - the one's that give you the little "your video driver has recovered from an error" popup balloon comment in the System Tray. That's actually a crash of the video driver that the system has recovered from. But, in this case you state that the system reboots - so I have to suspect that it goes by the BSOD so fast that you don't even get to see it. IME I've seen them flash so fast that all I see is a flash of blue - and if I was scratching my head at that moment I would've missed it.

While you're seeing issues that may be related to hard drives - you're also describing issues with your video.
And, you've made changes in your video (removing one of the GPU's and updating the CCC).

I see no need for CCC, but my kids insist on using it when they overclock. If you are overclocking the video, please stop and see if that helps.
Have you checked the hardware inside of the case? Are the fans spinning? Are the CPU/GPU coolers clear of dust/dirt? Have you tried monitoring the CPU/chipset/GPU/HDD temps?
You can test the video stuff by running these diagnostics: http://www.carrona.org/addldiag.html
I like this free monitoring utility: http://www.hwinfo.com/

Good luck!

Patrick · Nov 13, 2012

Alright, I'll go through a few more diagnostics and keep you updated. Thanks again.

Issues of my own.. BSOD's again after many months.

Patrick

Sysnative Staff

Patrick

Sysnative Staff

usasma

Retired Admin

Patrick

Sysnative Staff

usasma

Retired Admin

Patrick

Sysnative Staff

usasma

Retired Admin

Patrick

Sysnative Staff