Installation of Win7 SP1 was not successful

[RobinSword]

Hi there!

I tried to install the Win7 SP1 on an Acer Aspire One Netbook having Windows 7 Starter 32Bit installed. The system is clean and up to date but the SP1 is still missing. One thing to mention is, that the system was once restored to an earlier Windows system restore point, but the point was only about one week in the past.

When trying to install the Win7 SP1 now (windows6.1-KB976932-X86.exe), I finally get the message "Installation was not successful". After that I run the System Update Readiness Tool as proposed, but the SP1 installation still fails with the same message.

As suggested in other threads, I now have zipped the C:\Windows\Logs\CBS folder and uploaded it *here*.

I'm desperately hoping for help. :)

Thanks guys!

 

[niemiro]

Hello, and welcome to Sysnative :)

Please download and run the following Fix-It: You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services

I know it doesn't list your error code, but I still want you to run that tool. Put a checkmark in the Aggressive Mode check-box when given the option.

Windows Update will then re-download SP1 (it looks like it may actually be the download rather than the files already on your computer which are corrupt, hence why I'm cleaning out WU's download cache.).

Please let me know whether that resolves your problem or not.

Thank you!

Richard

 

[RobinSword]

Hi!

I run the linked KB/fixit, restarted, searched for updates again, selected the SP1, but it did not solve the issue:



I don't think it's the download because the last time I run the full 500 MB redist package and it did not work either.

 

[niemiro]

Hello again :)

Please go into your C:\ drive, and delete any folders containing 26 random characters (no need to count exactly) then try running your redist package again. You have a very rare problem actually: in all my years of fixing Windows Update issues, I have seen error code 0x8024200D a lot. Yes, a lot. However, not once have I ever seen it *not* fixed by running the redistributable manually (this tends to be an error which affects updates through the UI after a previous failure).

However, your logs have given some clues as to where to look next, so we aren't without leads.

If it still fails, please upload another copy of C:\Windows\Logs\CBS so I can see how what I have done has changed the logs, and a copy of C:\Windows\WindowsUpdate.log.

Thank you!

Richard

 

[RobinSword]

Hi Richard,

There is no such folder beneath C:\.
But there is a somehow strange folder C:\WinRE{33875bcb0-c571-4ac4-9d2d-87796275a886}
Do you want me to delete that one, too? I have never seen such a folder on other systems up to now.

So I tried to run the full redist again (windows6.1-KB976932-X86.exe).
It was not successful:


So I have attached the logs you requested.

Thanks for your continuous support!

Robert

 

[RobinSword]

Is there anything left I can do to solve the issue? Or is this one an unsolvable thing?