I have never seen this before: "Unknown bugcheck code (a0000001)"

Shintaro · Aug 11, 2012

The users video card is reporting this "Unknown bugcheck code (a0000001)".
They have tried updating, then, down-grading the video driver. They tell me that they removed CCC (Catalyst Control Center).
But it still crashes.
They have tried to run video test progs, like FurMark, but the program crashes the PC.
Offline Av, Memtest86, Prime95 have all been run.

So I am out of ideas. I now thinking that the Video Card BIOS is .......err..... broken.
So a replacement looks on the cards, if you'll pardon the pun.

Anybody? any idea's??

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Andrew\Desktop\081012-19156-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca8670
Debug session time: Fri Aug 10 19:06:00.807 2012 (UTC + 10:00)
System Uptime: 0 days 0:06:52.586
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
..........
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( Processing initial command '$<c:\Tools\windbg\commands.txt'
atikmdag+4cdb1 )

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA0000001

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  b

LAST_CONTROL_TRANSFER:  from fffff880048a2db1 to fffff80002ae31c0

STACK_TEXT:  
fffff880`071bf208 fffff880`048a2db1 : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`071bf210 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x4cdb1
fffff880`071bf218 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`02f798cc : 0xa0000001
fffff880`071bf220 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`02f798cc 00000000`00000000 : 0x5


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmdag+4cdb1
fffff880`048a2db1 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+4cdb1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dae3c99

FAILURE_BUCKET_ID:  X64_0xA0000001_VRF_atikmdag+4cdb1

BUCKET_ID:  X64_0xA0000001_VRF_atikmdag+4cdb1

Followup: MachineOwner
---------

rax=0000000000000001 rbx=fffffa80068214a0 rcx=00000000a0000001
rdx=0000000000000005 rsi=fffffa8006875000 rdi=fffffa8006898070
rip=fffff80002ae31c0 rsp=fffff880071bf208 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff880071bee30 r12=fffffa8006887ad0 r13=0000000000000000
r14=0000000000000001 r15=fffff880071bf5c0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
nt!KeBugCheckEx:
fffff800`02ae31c0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`071bf210=00000000a0000001
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`071bf208 fffff880`048a2db1 : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`071bf210 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x4cdb1
fffff880`071bf218 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`02f798cc : 0xa0000001
fffff880`071bf220 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`02f798cc 00000000`00000000 : 0x5

Code:

[CPU Information]
~MHz = REG_DWORD 2611
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ AMD64 Family 16 Model 5 Stepping 2
ProcessorNameString = REG_SZ AMD Athlon(tm) II X4 620 Processor
VendorIdentifier = REG_SZ AuthenticAMD
Machine ID Information [From Smbios 2.5, DMIVersion 0, Size=1709]
BiosMajorRelease = 8
BiosMinorRelease = 14
BiosVendor = American Megatrends Inc.
BiosVersion = 0701   
BiosReleaseDate = 04/10/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To Be Filled By O.E.M.
SystemVersion = System Version
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = M2N68-AM SE2
BaseBoardVersion = Rev X.0x
sysinfo: unknown error 80004005
[SMBIOS Data Tables v2.5]
[DMI Version - 0]
[2.0 Calling Convention - No]
[Table Size - 1709 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        American Megatrends Inc.
  BIOS Version                  0701   
  BIOS Starting Address Segment f000
  BIOS Release Date             04/10/2009
  BIOS ROM Size                 100000
  BIOS Characteristics
       04: - ISA Supported
       07: - PCI Supported
       09: - Plug and Play Supported
       10: - APM Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       14: - ESCD Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       17: - BIOS ROM Socketed
       19: - EDD Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       26: - Print Screen Device Supported
       27: - Keyboard Services Supported
       28: - Serial Services Supported
       29: - Printer Services Supported
       30: - CGA/Mono Services Supported
       32: - BIOS Vendor Reserved
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       04: - LS120-Boot Supported
       05: - ATAPI ZIP-Boot Supported
       08: - BIOS Boot Specification Supported
       10: - Specification Reserved
  BIOS Major Revision           8
  BIOS Minor Revision           14
  EC Firmware Major Revision    255
  EC Firmware Minor Revision    255
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
  Version                       System Version
  Serial Number                                     
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                     To Be Filled By O.E.M.
  Family                        To Be Filled By O.E.M.
[BaseBoard Information (Type 2) - Length 15 - Handle 0002h]
  Manufacturer                  ASUSTeK Computer INC.
  Product                       M2N68-AM SE2
  Version                       Rev X.0x
  Serial Number                                
  Asset Tag                                           
  Feature Flags                 09h
       -384723256: - h
       -384723304: - 

  Location                      To Be Filled By O.E.M.
  Chassis Handle                0003h
  Board Type                    0ah - Processor/Memory Module
  Number of Child Handles       0
[System Enclosure (Type 3) - Length 21 - Handle 0003h]
  Manufacturer                  Chassis Manufacture
  Chassis Type                  Desktop
  Version                       Chassis Version
  Serial Number                                      
  Asset Tag Number                              
  Bootup State                  Safe
  Power Supply State            Safe
  Thermal State                 Safe
  Security Status               None
  OEM Defined                   1
  Height                        0U
  Number of Power Cords         1
  Number of Contained Elements  0
  Contained Element Size        0
[Processor Information (Type 4) - Length 40 - Handle 0004h]
  Socket Designation            AM2
  Processor Type                Central Processor
  Processor Family              edh - Specification Reserved
  Processor Manufacturer        AMD              
  Processor ID                  520f1000fffb8b17
  Processor Version             AMD Athlon(tm) II X4 620 Processor                  
  Processor Voltage             8fh - 1.5V
  External Clock                200MHz
  Max Speed                     2600MHz
  Current Speed                 2600MHz
  Status                        Enabled Populated
  Processor Upgrade             Other
  L1 Cache Handle               0005h
  L2 Cache Handle               0006h
  L3 Cache Handle               0007h
  Serial Number                                       
  Asset Tag Number                                    
  Part Number                   To Be Filled By O.E.M.
[Cache Information (Type 7) - Length 19 - Handle 0005h]
  Socket Designation            L1-Cache
  Cache Configuration           0280h - Varies Enabled Int NonSocketed L1
  Maximum Cache Size            0200h - 512K
  Installed Size                0200h - 512K
  Supported SRAM Type           0010h - Pipeline-Burst 
  Current SRAM Type             0010h - Pipeline-Burst 
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Data
  Associativity                 4-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0006h]
  Socket Designation            L2-Cache
  Cache Configuration           0281h - Varies Enabled Int NonSocketed L2
  Maximum Cache Size            0800h - 2048K
  Installed Size                0800h - 2048K
  Supported SRAM Type           0010h - Pipeline-Burst 
  Current SRAM Type             0010h - Pipeline-Burst 
  Cache Speed                   0ns
  Error Correction Type         Multi-Bit ECC
  System Cache Type             Unified
  Associativity                 4-way Set-Associative
[Cache Information (Type 7) - Length 19 - Handle 0007h]
  Socket Designation            L3-Cache
  Cache Configuration           0302h - Unknown Disabled Int NonSocketed L3
  Maximum Cache Size            0000h - 0K
  Installed Size                0000h - 0K
  Supported SRAM Type           0002h - Unknown 
  Current SRAM Type             0002h - Unknown 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[Memory Controller Information (Type 5) - Length 20 - Handle 0008h]
  Error Detecting Method        06h - 64-bit ECC
  Error Correcting Capability   04h - None 
  Supported Interleave          03h - One Way Interleave
  Current Interleave            03h - One Way Interleave
  Maximum Memory Module Size    0bh - 2048MB
  Supported Speeds              000ch - 70ns 60ns 
  Supported Memory Types        0500h - DIMM SDRAM 
  Memory Module Voltage         3.3V 
  Number of Memory Slots        2
  Memory Slot Handle            0009h
  Memory Slot Handle            000ah
  Enabled Err Correcting Caps   04h - None 
[Memory Module Information (Type 6) - Length 12 - Handle 0009h]
  Socket Designation            DIMM0
  Bank Connections              01h - 1 0
  Current Speed                 1ns
  Current Memory Type           0100h - DIMM 
  Installed Size                8bh - 2048 [double bank]
  Enabled Size                  8bh - 2048 [double bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 000ah]
  Socket Designation            DIMM1
  Bank Connections              23h - 3 2
  Current Speed                 35ns
  Current Memory Type           0100h - DIMM 
  Installed Size                8bh - 2048 [double bank]
  Enabled Size                  8bh - 2048 [double bank]
  Error Status                  00h - [No Errors] 
[Onboard Devices Information (Type 10) - Length 6 - Handle 0022h]
  Number of Devices             1
  01: Type                      Video [enabled]
  01: Description                 To Be Filled By O.E.M.
[OEM Strings (Type 11) - Length 5 - Handle 0023h]
  Number of Strings             4
   1                            00248CE619A4
   2                            To Be Filled By O.E.M.
   3                            To Be Filled By O.E.M.
   4                            To Be Filled By O.E.M.
[Physical Memory Array (Type 16) - Length 15 - Handle 0025h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              4194304KB
  Memory Error Inf Handle       [Not Provided]
  Number of Memory Devices      2
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 0026h]
  Starting Address              00000000h
  Ending Address                004fffffh
  Memory Array Handle           0025h
  Partition Width               01
[Memory Device (Type 17) - Length 27 - Handle 0027h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM0
  Bank Locator                  BANK0
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  Manufacturer0
  Serial Number                        
  Asset Tag Number                          
  Part Number                   PartNum0
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0028h]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          0027h
  Mem Array Mapped Adr Handle   0026h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device (Type 17) - Length 27 - Handle 0029h]
  Physical Memory Array Handle  0025h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                DIMM1
  Bank Locator                  BANK1
  Memory Type                   13h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         667MHz
  Manufacturer                  Manufacturer1
  Serial Number                        
  Asset Tag Number                          
  Part Number                   PartNum1
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 002ah]
  Starting Address              00200000h
  Ending Address                003fffffh
  Memory Device Handle          0029h
  Mem Array Mapped Adr Handle   0026h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]

Drivers:

Code:

fffff880`02c48000 fffff880`02c50000   ASACPI   ASACPI.sys   Mon Mar 28 13:30:36 2005 (42476C4C)
fffff880`051a4000 fffff880`051b0000   wanatw64 wanatw64.sys Tue Apr 12 08:07:10 2005 (425AF50E)
fffff880`05d02000 fffff880`05d0d000   secdrv   secdrv.SYS   Wed Sep 13 23:18:38 2006 (4508052E)
fffff880`02cf2000 fffff880`02d55d80   nvm62x64 nvm62x64.sys Sat Oct 18 08:01:06 2008 (48F8FD12)
fffff880`051e9000 fffff880`051f2000   NuidFltr NuidFltr.sys Fri May 08 18:53:31 2009 (4A03F30B)
fffff880`01918000 fffff880`01920000   spldr    spldr.sys    Tue May 12 02:56:27 2009 (4A0858BB)
fffff880`06000000 fffff880`06071000   spsys    spsys.sys    Tue May 12 03:20:58 2009 (4A085E7A)
fffff880`02d56000 fffff880`02d63000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 22:17:04 2009 (4A1151C0)
fffff880`02c33000 fffff880`02c48000   amdppm   amdppm.sys   Tue Jul 14 09:19:25 2009 (4A5BC0FD)
fffff880`00f39000 fffff880`00f43000   msisadrv msisadrv.sys Tue Jul 14 09:19:26 2009 (4A5BC0FE)
fffff880`0121b000 fffff880`0122c000   pcw      pcw.sys      Tue Jul 14 09:19:27 2009 (4A5BC0FF)
fffff880`01656000 fffff880`0165f000   Null     Null.SYS     Tue Jul 14 09:19:37 2009 (4A5BC109)
fffff880`00e8d000 fffff880`00e96000   atapi    atapi.sys    Tue Jul 14 09:19:47 2009 (4A5BC113)
fffff880`01493000 fffff880`0149e000   Msfs     Msfs.SYS     Tue Jul 14 09:19:47 2009 (4A5BC113)
fffff880`00e63000 fffff880`00e73000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 09:19:48 2009 (4A5BC114)
fffff880`01236000 fffff880`01247000   Npfs     Npfs.SYS     Tue Jul 14 09:19:48 2009 (4A5BC114)
fffff880`00e5c000 fffff880`00e63000   pciide   pciide.sys   Tue Jul 14 09:19:49 2009 (4A5BC115)
fffff880`051b0000 fffff880`051bf000   kbdclass kbdclass.sys Tue Jul 14 09:19:50 2009 (4A5BC116)
fffff880`051bf000 fffff880`051ce000   mouclass mouclass.sys Tue Jul 14 09:19:50 2009 (4A5BC116)
fffff880`00f30000 fffff880`00f39000   WMILIB   WMILIB.SYS   Tue Jul 14 09:19:51 2009 (4A5BC117)
fffff880`00dea000 fffff880`00df9000   WDFLDR   WDFLDR.SYS   Tue Jul 14 09:19:54 2009 (4A5BC11A)
fffff880`00ccc000 fffff880`00d2a000   CLFS     CLFS.SYS     Tue Jul 14 09:19:57 2009 (4A5BC11D)
fffff880`019af000 fffff880`019c5000   disk     disk.sys     Tue Jul 14 09:19:57 2009 (4A5BC11D)
fffff880`03fe9000 fffff880`03ff5000   nsiproxy nsiproxy.sys Tue Jul 14 09:21:02 2009 (4A5BC15E)
fffff880`0526b000 fffff880`0527e000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 09:21:51 2009 (4A5BC18F)
fffff880`00c00000 fffff880`00ca4000   Wdf01000 Wdf01000.sys Tue Jul 14 09:22:07 2009 (4A5BC19F)
fffff880`0195a000 fffff880`0196c000   mup      mup.sys      Tue Jul 14 09:23:45 2009 (4A5BC201)
fffff880`02dd0000 fffff880`02df3000   luafv    luafv.sys    Tue Jul 14 09:26:13 2009 (4A5BC295)
fffff880`03ff5000 fffff880`04000000   mssmbios mssmbios.sys Tue Jul 14 09:31:10 2009 (4A5BC3BE)
fffff880`011a4000 fffff880`011b8000   fileinfo fileinfo.sys Tue Jul 14 09:34:25 2009 (4A5BC481)
fffff880`03e2d000 fffff880`03e3e000   blbdrive blbdrive.sys Tue Jul 14 09:35:59 2009 (4A5BC4DF)
fffff880`03e00000 fffff880`03e0f000   discache discache.sys Tue Jul 14 09:37:18 2009 (4A5BC52E)
fffff880`015f0000 fffff880`01600000   watchdog watchdog.sys Tue Jul 14 09:37:35 2009 (4A5BC53F)
fffff880`052b8000 fffff880`052c4000   Dxapi    Dxapi.sys    Tue Jul 14 09:38:28 2009 (4A5BC574)
fffff880`01666000 fffff880`01674000   vga      vga.sys      Tue Jul 14 09:38:47 2009 (4A5BC587)
fffff880`015cb000 fffff880`015f0000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 09:38:51 2009 (4A5BC58B)
fffff880`051f2000 fffff880`05200000   monitor  monitor.sys  Tue Jul 14 09:38:52 2009 (4A5BC58C)
fffff880`0165f000 fffff880`01666000   Beep     Beep.SYS     Tue Jul 14 10:00:13 2009 (4A5BCA8D)
fffff880`043fc000 fffff880`043fd480   swenum   swenum.sys   Tue Jul 14 10:00:18 2009 (4A5BCA92)
fffff880`05222000 fffff880`05227200   ksthunk  ksthunk.sys  Tue Jul 14 10:00:19 2009 (4A5BCA93)
fffff880`051dc000 fffff880`051e9000   mouhid   mouhid.sys   Tue Jul 14 10:00:20 2009 (4A5BCA94)
fffff880`02c50000 fffff880`02c5c000   serenum  serenum.sys  Tue Jul 14 10:00:33 2009 (4A5BCAA1)
fffff880`03f4c000 fffff880`03f69000   serial   serial.sys   Tue Jul 14 10:00:40 2009 (4A5BCAA8)
fffff880`05228000 fffff880`05236000   crashdmp crashdmp.sys Tue Jul 14 10:01:01 2009 (4A5BCABD)
fffff880`00f76000 fffff880`00f83000   vdrvroot vdrvroot.sys Tue Jul 14 10:01:31 2009 (4A5BCADB)
fffff880`052eb000 fffff880`052f3080   HIDPARSE HIDPARSE.SYS Tue Jul 14 10:06:17 2009 (4A5BCBF9)
fffff880`05299000 fffff880`0529af00   USBD     USBD.SYS     Tue Jul 14 10:06:23 2009 (4A5BCBFF)
fffff880`053c2000 fffff880`053ff000   portcls  portcls.sys  Tue Jul 14 10:06:27 2009 (4A5BCC03)
fffff880`02c5c000 fffff880`02c67000   usbohci  usbohci.sys  Tue Jul 14 10:06:30 2009 (4A5BCC06)
fffff880`046e8000 fffff880`04700000   mpsdrv   mpsdrv.sys   Tue Jul 14 10:08:25 2009 (4A5BCC79)
fffff880`01621000 fffff880`01636000   lltdio   lltdio.sys   Tue Jul 14 10:08:50 2009 (4A5BCC92)
fffff880`01636000 fffff880`0164e000   rspndr   rspndr.sys   Tue Jul 14 10:08:50 2009 (4A5BCC92)
fffff880`03f0e000 fffff880`03f17000   wfplwf   wfplwf.sys   Tue Jul 14 10:09:26 2009 (4A5BCCB6)
fffff880`03f3d000 fffff880`03f4c000   netbios  netbios.sys  Tue Jul 14 10:09:26 2009 (4A5BCCB6)
fffff880`0424a000 fffff880`04256000   ndistapi ndistapi.sys Tue Jul 14 10:10:00 2009 (4A5BCCD8)
fffff880`06071000 fffff880`0607c000   asyncmac asyncmac.sys Tue Jul 14 10:10:13 2009 (4A5BCCE5)
fffff880`04285000 fffff880`042a0000   raspppoe raspppoe.sys Tue Jul 14 10:10:17 2009 (4A5BCCE9)
fffff880`04210000 fffff880`04226000   AgileVpn AgileVpn.sys Tue Jul 14 10:10:24 2009 (4A5BCCF0)
fffff880`0518a000 fffff880`051a4000   rassstp  rassstp.sys  Tue Jul 14 10:10:25 2009 (4A5BCCF1)
fffff880`01674000 fffff880`0167d000   RDPCDD   RDPCDD.sys   Tue Jul 14 10:16:34 2009 (4A5BCE62)
fffff880`019f5000 fffff880`019fe000   rdpencdd rdpencdd.sys Tue Jul 14 10:16:34 2009 (4A5BCE62)
fffff880`0148a000 fffff880`01493000   rdprefmp rdprefmp.sys Tue Jul 14 10:16:35 2009 (4A5BCE63)
fffff880`02db3000 fffff880`02dc4000   usbscan  usbscan.sys  Tue Jul 14 10:35:32 2009 (4A5BD2D4)
fffff880`02dc4000 fffff880`02dd0000   usbprint usbprint.sys Tue Jul 14 10:38:18 2009 (4A5BD37A)
fffff880`05c5c000 fffff880`05d02000   peauth   peauth.sys   Tue Jul 14 11:01:19 2009 (4A5BD8DF)
fffff880`05200000 fffff880`05222000   drmk     drmk.sys     Tue Jul 14 11:01:25 2009 (4A5BD8E5)
fffff880`00cab000 fffff880`00cb8000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Tue Jul 14 11:29:09 2009 (4A5BDF65)
fffff880`00cb8000 fffff880`00ccc000   PSHED    PSHED.dll    Tue Jul 14 11:32:23 2009 (4A5BE027)
fffff880`0114d000 fffff880`01158000   amdxata  amdxata.sys  Sat Mar 20 03:18:18 2010 (4BA3A3CA)
fffff880`00fad000 fffff880`00fd8000   nvstor   nvstor.sys   Sat Mar 20 07:45:11 2010 (4BA3E257)
fffff880`05240000 fffff880`0526b000   dump_nvstor dump_nvstor.sys Sat Mar 20 07:45:11 2010 (4BA3E257)
fffff880`0196c000 fffff880`01975000   hwpolicy hwpolicy.sys Sat Nov 20 20:18:54 2010 (4CE7927E)
fffff880`00f43000 fffff880`00f76000   pci      pci.sys      Sat Nov 20 20:19:11 2010 (4CE7928F)
fffff880`00e96000 fffff880`00ec0000   ataport  ataport.SYS  Sat Nov 20 20:19:15 2010 (4CE79293)
fffff880`00ed9000 fffff880`00f30000   ACPI     ACPI.sys     Sat Nov 20 20:19:16 2010 (4CE79294)
fffff880`015a1000 fffff880`015cb000   cdrom    cdrom.sys    Sat Nov 20 20:19:20 2010 (4CE79298)
fffff880`00e73000 fffff880`00e8d000   mountmgr mountmgr.sys Sat Nov 20 20:19:21 2010 (4CE79299)
fffff880`019c5000 fffff880`019f5000   CLASSPNP CLASSPNP.SYS Sat Nov 20 20:19:23 2010 (4CE7929B)
fffff880`01158000 fffff880`011a4000   fltmgr   fltmgr.sys   Sat Nov 20 20:19:24 2010 (4CE7929C)
fffff880`00f98000 fffff880`00fad000   volmgr   volmgr.sys   Sat Nov 20 20:19:28 2010 (4CE792A0)
fffff880`018cc000 fffff880`01918000   volsnap  volsnap.sys  Sat Nov 20 20:20:08 2010 (4CE792C8)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Sat Nov 20 20:20:43 2010 (4CE792EB)
fffff880`0125b000 fffff880`013fe000   Ntfs     Ntfs.sys     Sat Nov 20 20:20:57 2010 (4CE792F9)
fffff880`01882000 fffff880`018cc000   fwpkclnt fwpkclnt.sys Sat Nov 20 20:21:37 2010 (4CE79321)
fffff880`00fd8000 fffff880`00ffa000   tdx      tdx.sys      Sat Nov 20 20:21:54 2010 (4CE79332)
fffff880`01000000 fffff880`0105e000   msrpc    msrpc.sys    Sat Nov 20 20:21:56 2010 (4CE79334)
fffff880`0149e000 fffff880`014ab000   TDI      TDI.SYS      Sat Nov 20 20:22:06 2010 (4CE7933E)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Sat Nov 20 20:23:13 2010 (4CE79381)
fffff880`03ec9000 fffff880`03f0e000   netbt    netbt.sys    Sat Nov 20 20:23:18 2010 (4CE79386)
fffff880`014ae000 fffff880`015a1000   ndis     ndis.sys     Sat Nov 20 20:23:30 2010 (4CE79392)
fffff880`01975000 fffff880`019af000   fvevol   fvevol.sys   Sat Nov 20 20:24:06 2010 (4CE793B6)
fffff880`04601000 fffff880`046ca000   HTTP     HTTP.sys     Sat Nov 20 20:24:30 2010 (4CE793CE)
fffff880`03e0f000 fffff880`03e2d000   dfsc     dfsc.sys     Sat Nov 20 20:26:31 2010 (4CE79447)
fffff880`03f98000 fffff880`03fe9000   rdbss    rdbss.sys    Sat Nov 20 20:27:51 2010 (4CE79497)
fffff880`01920000 fffff880`0195a000   rdyboost rdyboost.sys Sat Nov 20 20:43:10 2010 (4CE7982E)
fffff880`043b6000 fffff880`043fc000   dxgmms1  dxgmms1.sys  Sat Nov 20 20:49:53 2010 (4CE799C1)
fffff880`042c2000 fffff880`043b6000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 20:50:50 2010 (4CE799FA)
fffff880`04200000 fffff880`04210000   CompositeBus CompositeBus.sys Sat Nov 20 21:33:17 2010 (4CE7A3ED)
fffff880`04800000 fffff880`04843000   ks       ks.sys       Sat Nov 20 21:33:23 2010 (4CE7A3F3)
fffff880`051ce000 fffff880`051dc000   kbdhid   kbdhid.sys   Sat Nov 20 21:33:25 2010 (4CE7A3F5)
fffff880`05236000 fffff880`05240000   dump_diskdump dump_diskdump.sys Sat Nov 20 21:33:56 2010 (4CE7A414)
fffff880`010ea000 fffff880`0114d000   storport storport.sys Sat Nov 20 21:35:02 2010 (4CE7A456)
fffff880`01600000 fffff880`01621000   WudfPf   WudfPf.sys   Sat Nov 20 21:42:44 2010 (4CE7A624)
fffff880`06126000 fffff880`06157000   WUDFRd   WUDFRd.sys   Sat Nov 20 21:43:32 2010 (4CE7A654)
fffff880`02cce000 fffff880`02cf2000   HDAudBus HDAudBus.sys Sat Nov 20 21:43:42 2010 (4CE7A65E)
fffff880`052c4000 fffff880`052d2000   hidusb   hidusb.sys   Sat Nov 20 21:43:49 2010 (4CE7A665)
fffff880`052d2000 fffff880`052eb000   HIDCLASS HIDCLASS.SYS Sat Nov 20 21:43:49 2010 (4CE7A665)
fffff880`02cbd000 fffff880`02cce000   usbehci  usbehci.sys  Sat Nov 20 21:43:54 2010 (4CE7A66A)
fffff880`02c67000 fffff880`02cbd000   USBPORT  USBPORT.SYS  Sat Nov 20 21:44:00 2010 (4CE7A670)
fffff880`0529b000 fffff880`052b8000   usbccgp  usbccgp.sys  Sat Nov 20 21:44:03 2010 (4CE7A673)
fffff880`0527e000 fffff880`05299000   USBSTOR  USBSTOR.SYS  Sat Nov 20 21:44:05 2010 (4CE7A675)
fffff880`05366000 fffff880`053c2000   HdAudio  HdAudio.sys  Sat Nov 20 21:44:23 2010 (4CE7A687)
fffff880`052f7000 fffff880`05351000   usbhub   usbhub.sys   Sat Nov 20 21:44:30 2010 (4CE7A68E)
fffff880`04843000 fffff880`04855000   umbus    umbus.sys    Sat Nov 20 21:44:37 2010 (4CE7A695)
fffff880`05d3e000 fffff880`05d50000   tcpipreg tcpipreg.sys Sat Nov 20 21:51:48 2010 (4CE7A844)
fffff880`02c0d000 fffff880`02c33000   tunnel   tunnel.sys   Sat Nov 20 21:51:50 2010 (4CE7A846)
fffff880`03f17000 fffff880`03f3d000   pacer    pacer.sys    Sat Nov 20 21:52:18 2010 (4CE7A862)
fffff880`05351000 fffff880`05366000   NDProxy  NDProxy.SYS  Sat Nov 20 21:52:20 2010 (4CE7A864)
fffff880`042a0000 fffff880`042c1000   raspptp  raspptp.sys  Sat Nov 20 21:52:31 2010 (4CE7A86F)
fffff880`04256000 fffff880`04285000   ndiswan  ndiswan.sys  Sat Nov 20 21:52:32 2010 (4CE7A870)
fffff880`04226000 fffff880`0424a000   rasl2tp  rasl2tp.sys  Sat Nov 20 21:52:34 2010 (4CE7A872)
fffff880`03f69000 fffff880`03f84000   wanarp   wanarp.sys   Sat Nov 20 21:52:36 2010 (4CE7A874)
fffff880`03f84000 fffff880`03f98000   termdd   termdd.sys   Sat Nov 20 22:03:40 2010 (4CE7AB0C)
fffff960`006b0000 fffff960`006d7000   cdd      cdd.dll      Sat Nov 20 23:55:34 2010 (4CE7C546)
fffff800`02a1b000 fffff800`02a64000   hal      hal.dll      Sun Nov 21 00:00:25 2010 (4CE7C669)
fffff880`00d2a000 fffff880`00dea000   CI       CI.dll       Sun Nov 21 00:12:36 2010 (4CE7C944)
fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Sun Feb 06 03:52:49 2011 (4D4D8061)
fffff880`046ca000 fffff880`046e8000   bowser   bowser.sys   Wed Feb 23 15:55:04 2011 (4D649328)
fffff880`02d63000 fffff880`02db3000   atikmpag atikmpag.sys Wed Apr 20 11:22:32 2011 (4DAE3558)
fffff880`04856000 fffff880`0518a000   atikmdag atikmdag.sys Wed Apr 20 11:53:29 2011 (4DAE3C99)
fffff880`0477b000 fffff880`0479f000   mrxsmb20 mrxsmb20.sys Wed Apr 27 12:39:37 2011 (4DB781E9)
fffff880`04700000 fffff880`0472d000   mrxsmb   mrxsmb.sys   Wed Apr 27 12:40:38 2011 (4DB78226)
fffff880`05d0d000 fffff880`05d3e000   srvnet   srvnet.sys   Fri Apr 29 13:05:35 2011 (4DBA2AFF)
fffff880`05d50000 fffff880`05db9000   srv2     srv2.sys     Fri Apr 29 13:05:46 2011 (4DBA2B0A)
fffff880`0608e000 fffff880`06126000   srv      srv.sys      Fri Apr 29 13:06:06 2011 (4DBA2B1E)
fffff880`0472d000 fffff880`0477b000   mrxsmb10 mrxsmb10.sys Sat Jul 09 12:46:28 2011 (4E17C104)
fffff880`03e40000 fffff880`03ec9000   afd      afd.sys      Wed Dec 28 14:59:20 2011 (4EFA9418)
fffff880`0122c000 fffff880`01236000   Fs_Rec   Fs_Rec.sys   Thu Mar 01 14:41:06 2012 (4F4EEFD2)
fffff880`011b8000 fffff880`011ed000   MpFilter MpFilter.sys Fri Mar 09 22:05:26 2012 (4F59E3F6)
fffff880`00f83000 fffff880`00f98000   partmgr  partmgr.sys  Sat Mar 17 16:06:09 2012 (4F641BC1)
fffff880`0167f000 fffff880`01882000   tcpip    tcpip.sys    Fri Mar 30 19:34:26 2012 (4F757012)
fffff800`02a64000 fffff800`0304c000   nt       ntkrnlmp.exe Fri May 04 18:18:59 2012 (4FA390F3)
fffff880`01200000 fffff880`0121b000   ksecdd   ksecdd.sys   Sat Jun 02 12:50:23 2012 (4FC97F6F)
fffff880`0105e000 fffff880`010d0000   cng      cng.sys      Sat Jun 02 13:25:51 2012 (4FC987BF)
fffff880`01460000 fffff880`0148a000   ksecpkg  ksecpkg.sys  Sat Jun 02 13:27:11 2012 (4FC9880F)
fffff960`00000000 fffff960`00315000   win32k   win32k.sys   Tue Jun 12 13:08:08 2012 (4FD6B298)
Unloaded modules:
fffff880`01600000 fffff880`0160e000   crashdmp.sys
fffff880`0160e000 fffff880`01618000   dump_storpor
fffff880`01618000 fffff880`01643000   dump_nvstor.
fffff880`01643000 fffff880`01656000   dump_dumpfve
fffff880`06157000 fffff880`06163000   ATWPKT264.SY
fffff880`06163000 fffff880`0616f000   ATWPKT264.SY
fffff880`0616f000 fffff880`0617b000   ATWPKT264.SY
fffff880`0617b000 fffff880`06187000   ATWPKT264.SY
fffff880`06187000 fffff880`06193000   ATWPKT264.SY
fffff880`06193000 fffff880`0619f000   ATWPKT264.SY
start             end                 module name

satrow · Aug 11, 2012

Could be interference from this: ASACPI.sys Mon Mar 28 13:30:36 2005

Patrick · Aug 11, 2012

Indeed. Regardless of whether or not that's the true cause of the crash, ASACPI.sys needs to be updated. The pre-2009 version of the driver is a very big issue when it comes to BSOD's.

Regards,

Patrick

Shintaro · Aug 11, 2012

Yea, I was hoping once before that it could be removed by Autorun or package uninstall. But the user told me that they could not see the installed package or see the driver in Autoruns. I asked them to try and remove it in safe mode, renaming it to ASACPI.sy_ Not sure how successful that will be.

writhziden · Aug 11, 2012

Renaming it can leave Windows unbootable. I usually check if a user's motherboard has an update available for the ATK0110 utility. If it does, I link to that and give instructions on how to find the update. If it does not have an update, I give a general download to a different ASUS board that has the update:

writhziden said:
Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:

Going to the Asus motherboard support site
When you reach the website:

Scroll down the page and click Utilities

Hold Ctrl and press f (ctrl+f) to enter the browser's find feature

Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)

Download and install the driver.

After installation is complete, verify that it installed correctly.

Click Start Menu

Click My Computer

Go to C:\WIndows\System32\drivers\

Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

satrow · Aug 11, 2012

It's installed via multiple routes :banghead: ; as a test, I disabled mine (original W7 installed the 2005 driver, I manually installed a 2009 version) in Device Manager for 2-3 months earlier this year with no ill-effects. Device Manager > System devices > ATK0110 ACPI UTILITY < right-click and disable.

If that's where your clients driver is located, give it a try, it might trigger a BSOD as it's already loaded but I'd consider that an expected crash - I guess the standard MSFT ACPI driver just fills in for it once it's disabled but it can't switch on the fly.

cluberti · Aug 12, 2012

Actually, I have seen this particular bugcheck before, and it's not a Windows bugcheck code - it's ATIs. Usually see this with a card that isn't getting enough juice from the PSU, although a bad card can also cause it.

usasma · Aug 12, 2012

Just to add a bit about the ASACPI.sys driver - I've seen systems continue to BSOD once it was removed, and there were other symptoms indicating that it was needed.

Some of the Vista versions of the driver are Win7 compatible - but you don't find it out until you get to the final download page (at the Asus website) before downloading it.

I've had more failures than success' when trying to install non-Win7 versions into Win7 with compatibility mode

In some cases there is a compatible version in the AISuite/PCProbe/other mobo software offered on the Asus website.

Also I suggest, before renaming a driver that the user:
- create a System Restore point
- create a System Repair Disc

That way they can get into the system and either:
- rename the driver back by using the Command Prompt (I suggest this one first)
- or use System Restore to set the system back to a point before the change was made.

And, just FYI, I've seen the a0000001 error before also - and it was an ATI card problem. There's a topic in the Registry at TSF about it ( http://www.techsupportforum.com/forums/f300/unknown-bugcheck-0xa0000001-0x5-593369.html ) - but you have to be a staff member to access it.
Here's the topic that spawned the Registry discussion: http://www.techsupportforum.com/for...ts-ati-driver-related-568053.html#post3230852

Patrick · Aug 12, 2012

Awesome! Thanks for the links, John.

Shintaro · Aug 12, 2012

Guys,

I appreciate the input. It's fantastic.

John,

I am not a staff member of that forum.
Are you able to cut and paste the contents to me in a PM or email?
Thanks

zigzag3143 · Aug 12, 2012

Great thread John Thanks.

usasma · Aug 12, 2012

I have a problem with releasing info from restricted areas - both because it's that forums' policy, and the posters had an expectation of privacy when posting there. I only posted the link because there's a significant number of members here that are on staff at TSF.

That being said, there wasn't any technical information there that would help you out - so you're not missing anything.

Shintaro · Aug 12, 2012

Fair enough John.

So then my next question is, if this is a ATI bugcheck, rather than a PS problem, is it related to a particular card or chipset?
This user has a Radeon HD 5770. Is that the same card that you guys have seen have trouble?

EDIT:
The reason for that question is that when we see that card / chipset, it should raise a red flag. And others should be aware of the problem.

Shintaro · Aug 12, 2012

Just a quick update regarding the user. The removal of ASACPI.sys did not make a difference. Oh well.
They will be replaceing the video card. As it seems the easiest and quickest to swap out. From their point of view

usasma · Aug 12, 2012

IMO it's an issue with the ATI drivers. Whenever I see an ATI card I suspect the driver packages (mostly the CCC and the AMD Overdrive).

They (AMD) are trying to make the drivers do everything - and they've become so complicated (and full of extraneous bull****) that they won't work properly in a lot of cases.

EDIT: Several Video stress tests (free) here: http://www.carrona.org/addldiag.html

Shintaro · Aug 12, 2012

Thanks John, I had forgotten about your cool site.
But I gave up on trying to test the video card though, as every test just Blue Screened the computer.

Wrench97 · Aug 12, 2012

What do the voltages look like?
12v, 5v, 3.3v under as much load as you can give it without Blue Screening?
Hardware Monitor

cluberti · Aug 12, 2012

For what it's worth, it isn't usually a driver problem, it's a hardware problem. atikmdag.sys is one of the kernel-mode drivers in the suite, and amongst other things it does appear to monitor functionality of the other drivers. I almost always see this when there's a hardware problem somewhere along the video bus, but that could be actual faulty video card hardware, or faulty power (or both).

Vir Gnarus · Aug 13, 2012

Good job, everyone. As it's already been discovered, this is an ATI-based bugcheck. Though one doesn't need to tell from experience that this was the case. Rather, it's easy to point out that the ATI driver called straight into KeBugCheckEx, rather than Windows performing the usual exception handling or various fault tolerance checks:

Code:

STACK_TEXT:  
 fffff880`071bf208 fffff880`048a2db1 : 00000000`a0000001 00000000`00000005 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
 fffff880`071bf210 00000000`a0000001 : 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x4cdb1
 fffff880`071bf218 00000000`00000005 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`02f798cc : 0xa0000001 
 fffff880`071bf220 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`02f798cc 00000000`00000000 : 0x5

One of the first things to do when analyzing a bugcheck - especially one that evades your understanding - is to read the callstack that triggered it and determine what took place that eventually caused it to crash. Definitely helps clarify things.

I have never seen this before: "Unknown bugcheck code (a0000001)"

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