C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 5, 2022 #21 Got there in the end Attachments New Text Document (3).txt 2.6 KB · Views: 3
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 5, 2022 #22 According to the result no hotfixes (updates) are installed and the operating system was installed back in Dec 2020. Have you ever had any success since Dec 2020 with windows updates? Did you join any Windows Insider program? Last edited: Nov 5, 2022
According to the result no hotfixes (updates) are installed and the operating system was installed back in Dec 2020. Have you ever had any success since Dec 2020 with windows updates? Did you join any Windows Insider program?
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 5, 2022 #23 I actually bought this pc back in Dec 2020. This problem has been going on for a long time. It's my special needs Daughter's pc and because she wasn't moaning about it i just left it. I recently wanted to upgrade it to windows 11 that's when i discovered that i was unable to. She hasn't joined any windows Insider programs.
I actually bought this pc back in Dec 2020. This problem has been going on for a long time. It's my special needs Daughter's pc and because she wasn't moaning about it i just left it. I recently wanted to upgrade it to windows 11 that's when i discovered that i was unable to. She hasn't joined any windows Insider programs.
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 5, 2022 #24 That's helpful background information. It does look as if it has never successfully updated since she has had it. Was it brand new or a second hand PC?
That's helpful background information. It does look as if it has never successfully updated since she has had it. Was it brand new or a second hand PC?
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 5, 2022 #25 Brand New. It does show that there has been some updates on here Last edited: Nov 5, 2022
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 5, 2022 #26 Screenshots Attachments Screenshot (3).png 106.4 KB · Views: 5 Screenshot (4).png 109 KB · Views: 5
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 5, 2022 #27 That's very helpful. It looks as if there was a period between 16/09/2021 and 04/10/2022 when no updates happened. But since making the changes yesterday you do appear to have feature updates installing so I'm wondering if there is now some progress. Repeat steps 1, 2 and 4 in the posting instructions and I'll have a look at the latest logs.
That's very helpful. It looks as if there was a period between 16/09/2021 and 04/10/2022 when no updates happened. But since making the changes yesterday you do appear to have feature updates installing so I'm wondering if there is now some progress. Repeat steps 1, 2 and 4 in the posting instructions and I'll have a look at the latest logs.
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 5, 2022 #28 All Done Attachments CBS.zip 94.3 KB · Views: 5
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 5, 2022 #29 The latest scans are looking better. Restart the PC and then try windows update again.
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 6, 2022 #30 Hi, just tried again Attachments Screenshot (6).png 113.8 KB · Views: 3
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 6, 2022 #31 One error relates to a driver issue but I am more concerned with the fact that your system has not updated and is missing a number of security updates. The reasons for the problem seem to be related to servicing stack errors. My opinion is that it is worth trying to manually update to the latest version of Windows 10. Make sure you have a backup of all your data just in case there are any problems. Download Windows 10 If you click on the above link it will give you the option to update to the latest version: Give this a go and report if you get any errors. Be patient with the various steps as they can take some time to complete.
One error relates to a driver issue but I am more concerned with the fact that your system has not updated and is missing a number of security updates. The reasons for the problem seem to be related to servicing stack errors. My opinion is that it is worth trying to manually update to the latest version of Windows 10. Make sure you have a backup of all your data just in case there are any problems. Download Windows 10 If you click on the above link it will give you the option to update to the latest version: Give this a go and report if you get any errors. Be patient with the various steps as they can take some time to complete.
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 7, 2022 #32 Tried it twice It got to 85% then this came up
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 7, 2022 #33 It will be good to see the error logs Please upload the two files setupact.log and setuperr.log in the directory: %systemdrive%\$Windows.~bt\Sources\Panther It would be good to also attach the setupapi.dev.log which can be found here: %systemroot%\Inf\setupapi.dev.log Many thanks
It will be good to see the error logs Please upload the two files setupact.log and setuperr.log in the directory: %systemdrive%\$Windows.~bt\Sources\Panther It would be good to also attach the setupapi.dev.log which can be found here: %systemroot%\Inf\setupapi.dev.log Many thanks
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 7, 2022 #34 Hopefully I've done it right. The setupact.log won't let me upload it, it says the file is too large. Attachments setupapi.dev.log 48 KB · Views: 4 setuperr.log 12 KB · Views: 1
Hopefully I've done it right. The setupact.log won't let me upload it, it says the file is too large.
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 7, 2022 #35 The setupact.log can be compressed to a zip file and uploaded or if it is still too large you can share it via OneDrive
The setupact.log can be compressed to a zip file and uploaded or if it is still too large you can share it via OneDrive
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 7, 2022 #36 Here it is Attachments setupact.zip 1.8 MB · Views: 2
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 7, 2022 #37 I'm sorry that the update did not work - I will need to go back to trying to fix what is wrong with your current system. Let's see if we can force your servicing stack to update using DISM Download the following update: KB5005260 to: C:\WUTemp - Or copy the downloaded file from the download directory to C:\WUTemp. (Important!) Open the Start menu of Windows and type CMD. When you see Command Prompt on the list, select the option Run as administrator. Copy and paste the following commands one at a time into the command prompt and press enter after each. Code: CD C:\WUTemp EXPAND.exe ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu -f:* C:\WUTemp DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1161-x64.cab Let me know if there are any errors - you can copy the text from the Command Prompt window and paste it into your next post.
I'm sorry that the update did not work - I will need to go back to trying to fix what is wrong with your current system. Let's see if we can force your servicing stack to update using DISM Download the following update: KB5005260 to: C:\WUTemp - Or copy the downloaded file from the download directory to C:\WUTemp. (Important!) Open the Start menu of Windows and type CMD. When you see Command Prompt on the list, select the option Run as administrator. Copy and paste the following commands one at a time into the command prompt and press enter after each. Code: CD C:\WUTemp EXPAND.exe ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu -f:* C:\WUTemp DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1161-x64.cab Let me know if there are any errors - you can copy the text from the Command Prompt window and paste it into your next post.
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 7, 2022 #38 Did you mean extract the files from KB5005260 into C:\WUTemp folder first?
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Nov 7, 2022 #39 Char1968 said: Did you mean extract the files from KB5005260 into C:\WUTemp folder first? Click to expand... No simply download the file which is a .msu file into C:\WUTemp. The extract is done later by the command lines that you paste in one by one from the code box.
Char1968 said: Did you mean extract the files from KB5005260 into C:\WUTemp folder first? Click to expand... No simply download the file which is a .msu file into C:\WUTemp. The extract is done later by the command lines that you paste in one by one from the code box.
C Char1968 Active member Joined Nov 2, 2022 Posts 29 Location Garden Of England Nov 7, 2022 #40 Microsoft Windows [Version 10.0.19041.208] (c) 2019 Microsoft Corporation. All rights reserved. C:\Windows\system32>CD C:\WUTemp The system cannot find the path specified. C:\Windows\system32>EXPAND.exe ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu -f:* C:\WUTemp Microsoft (R) File Expansion Utility Copyright (c) Microsoft Corporation. All rights reserved. Can't open input file: ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu. C:\Windows\system32>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1161-x64.cab Deployment Image Servicing and Management tool Version: 10.0.19041.1 Image Version: 10.0.19041.208 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 Error: 3 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 The DISM log file can be found at C:\Windows\Logs\DISM\dism.log C:\Windows\system32>
Microsoft Windows [Version 10.0.19041.208] (c) 2019 Microsoft Corporation. All rights reserved. C:\Windows\system32>CD C:\WUTemp The system cannot find the path specified. C:\Windows\system32>EXPAND.exe ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu -f:* C:\WUTemp Microsoft (R) File Expansion Utility Copyright (c) Microsoft Corporation. All rights reserved. Can't open input file: ssu-19041.1161-x64_e7e052f5cbe97d708ee5f56a8b575262d02cfaa4.msu. C:\Windows\system32>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\SSU-19041.1161-x64.cab Deployment Image Servicing and Management tool Version: 10.0.19041.1 Image Version: 10.0.19041.208 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 Error: 3 An error occurred trying to open - C:\WUtemp\SSU-19041.1161-x64.cab Error: 0x80070003 The DISM log file can be found at C:\Windows\Logs\DISM\dism.log C:\Windows\system32>