Help please. Unable to update

C

Char1968

Active member
Joined
Nov 2, 2022
Posts
29
Location
Garden Of England
Hi please help, it's driving me nuts not being able to update! windows is telling me that it's not up to date and Your device is missing important security and quality fixes. Then when i try to windows starts to download then stops and i get these 2 messages:

1. The next Windows feature update is ready and includes reliability, performance and security improvements.
2.A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install.

Under the retry button it says Feature update to windows 10 version 22H2

Thank you :-)
 

Attachments

Hello char,

The CBS log indicates you have some missing payload files. I have found these and created a fix for you.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
Once you have done this I will give you further instructions.
 

Attachments

Hi Phil, thank you so much for helping me it's much appreciated> I hope I've done this right


SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-11-04 15:54:18.666
Microsoft Windows 10 Build 19041 - amd64
Using .zip script file at C:\Users\44736\OneDrive\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_netfx4-aspnet_state_perf_h_b03f5f7f11d50a3a_4.0.15805.0_none_0c5e324537cbce25\aspnet_state_perf.h

Successfully created directory tree \\?\C:\Windows\WinSxS\x86_netfx4-penimc_b03f5f7f11d50a3a_4.0.15805.101_none_74e5d5e5bb49efcf.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.web.applicationservices_31bf3856ad364e35_4.0.15805.0_none_ce159c6aaf734402.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.servicemodel.washosting_b77a5c561934e089_4.0.15805.0_none_19149d2ccc87b06f.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.servicemodel.internals_31bf3856ad364e35_4.0.15805.0_none_80745378f5d2379c.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.servicemodel.discovery_31bf3856ad364e35_4.0.15805.0_none_fd3de647d2ed4768.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.servicemodel.channels_31bf3856ad364e35_4.0.15805.0_none_dd19f57667f1b060.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.servicemodel.activities_31bf3856ad364e35_4.0.15805.0_none_2c58b7dc55a489ab.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.runtime.serialization_b77a5c561934e089_4.0.15805.0_none_5d6b8625cb073702.
Successfully created directory tree \\?\C:\Windows\WinSxS\amd64_system.identitymodel.services_b77a5c561934e089_4.0.15805.0_none_02b386280f916b83.

Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\x86_netfx4-penimc_b03f5f7f11d50a3a_4.0.15805.101_none_74e5d5e5bb49efcf\PenIMC.dll to C:\Windows\WinSxS\x86_netfx4-penimc_b03f5f7f11d50a3a_4.0.15805.101_none_74e5d5e5bb49efcf\PenIMC.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\x86_netfx4-penimc_b03f5f7f11d50a3a_4.0.15805.101_none_74e5d5e5bb49efcf\PenIMC2_v0400.dll to C:\Windows\WinSxS\x86_netfx4-penimc_b03f5f7f11d50a3a_4.0.15805.101_none_74e5d5e5bb49efcf\PenIMC2_v0400.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\x86_netfx4-aspnet_state_perf_h_b03f5f7f11d50a3a_4.0.15805.0_none_0c5e324537cbce25\aspnet_state_perf.h to C:\Windows\WinSxS\x86_netfx4-aspnet_state_perf_h_b03f5f7f11d50a3a_4.0.15805.0_none_0c5e324537cbce25\aspnet_state_perf.h.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.web.applicationservices_31bf3856ad364e35_4.0.15805.0_none_ce159c6aaf734402\System.Web.ApplicationServices.dll to C:\Windows\WinSxS\amd64_system.web.applicationservices_31bf3856ad364e35_4.0.15805.0_none_ce159c6aaf734402\System.Web.ApplicationServices.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.servicemodel.washosting_b77a5c561934e089_4.0.15805.0_none_19149d2ccc87b06f\System.ServiceModel.WasHosting.dll to C:\Windows\WinSxS\amd64_system.servicemodel.washosting_b77a5c561934e089_4.0.15805.0_none_19149d2ccc87b06f\System.ServiceModel.WasHosting.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.servicemodel.internals_31bf3856ad364e35_4.0.15805.0_none_80745378f5d2379c\System.ServiceModel.Internals.dll to C:\Windows\WinSxS\amd64_system.servicemodel.internals_31bf3856ad364e35_4.0.15805.0_none_80745378f5d2379c\System.ServiceModel.Internals.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.servicemodel.discovery_31bf3856ad364e35_4.0.15805.0_none_fd3de647d2ed4768\System.ServiceModel.Discovery.dll to C:\Windows\WinSxS\amd64_system.servicemodel.discovery_31bf3856ad364e35_4.0.15805.0_none_fd3de647d2ed4768\System.ServiceModel.Discovery.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.servicemodel.channels_31bf3856ad364e35_4.0.15805.0_none_dd19f57667f1b060\System.ServiceModel.Channels.dll to C:\Windows\WinSxS\amd64_system.servicemodel.channels_31bf3856ad364e35_4.0.15805.0_none_dd19f57667f1b060\System.ServiceModel.Channels.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.servicemodel.activities_31bf3856ad364e35_4.0.15805.0_none_2c58b7dc55a489ab\System.ServiceModel.Activities.dll to C:\Windows\WinSxS\amd64_system.servicemodel.activities_31bf3856ad364e35_4.0.15805.0_none_2c58b7dc55a489ab\System.ServiceModel.Activities.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.runtime.serialization_b77a5c561934e089_4.0.15805.0_none_5d6b8625cb073702\System.Runtime.Serialization.dll to C:\Windows\WinSxS\amd64_system.runtime.serialization_b77a5c561934e089_4.0.15805.0_none_5d6b8625cb073702\System.Runtime.Serialization.dll.
Successfully copied file C:\Users\44736\AppData\Local\niemiro\Archive\WinSxS\amd64_system.identitymodel.services_b77a5c561934e089_4.0.15805.0_none_02b386280f916b83\System.IdentityModel.Services.dll to C:\Windows\WinSxS\amd64_system.identitymodel.services_b77a5c561934e089_4.0.15805.0_none_02b386280f916b83\System.IdentityModel.Services.dll.

Successfully restored ownership for C:\Windows\WinSxS
Successfully restored permissions on C:\Windows\WinSxS
Successfully restored ownership for C:\Windows\WinSxS\x86_netfx4-aspnet_state_perf_h_b03f5f7f11d50a3a_4.0.15805.0_none_0c5e324537cbce25\aspnet_state_perf.h
Successfully restored permissions on C:\Windows\WinSxS\x86_netfx4-aspnet_state_perf_h_b03f5f7f11d50a3a_4.0.15805.0_none_0c5e324537cbce25\aspnet_state_perf.h
PowerCopy:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2022-11-04 15:56:52.714
Script hash: Kb+Ipti7aoaP1S/b8xNJB9K99tHIqoitkcJSEyE59Lw=
----------------------EOF-----------------------
 
Well done! That confirms that the files were all successfully copied. The next step is to verify that there are no further files that need replacing.

Type cmd in the search box and select Command Prompt Run as administrator

When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth

After this has completed please copy the latest CBS.log file and attach it into your next post for me to check.
 
I did not want the DISM.log - this does not contain the information I'm looking for. Please provide the CBS.log as requested.
 
Sorry, I thought you knew how to do it because you provided it in your first post with everything in the CBS folder

  1. Open Windows Explorer and browse to the C:\Windows\Logs\CBS folder.
  2. The CBS.log file is in there
 
Please now run the SFC/scannow command in the Admin Command Prompt window.

If it indicates that there are no further errors, please try Windows Update again. If errors were found please post the latest CBS.log file for me to examine.
 
The logs indicate you have a number of files with incorrect hashes.

Please run the following script so that I can explore the files which are on your system.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Attach this file into your next post for me to analyse please.
 

Attachments

Last edited:
philc43 said:
Hello Char,

Thank you for this information. You appear to have the Adobe Flash Player still installed on your system. This is now no longer required and Microsoft has removed it from their OS. There was an update that specifically did this KB4577586.

https://catalog.s.download.windowsu..._c9bb49df325c20ddc147137b3f769fa44d800dde.msu

See if you can download it and run it on your system.
Click to expand...
Hi, it will let me download but won't let me run it. It says " not applicable for your computer"
 
Please run the following command by copying and pasting the text below into a Command Prompt window and then press enter. It will create a text file on your desktop with the system information for your PC and will remove any personal data associated with Owner. If you spot any other personal data in the file that you are not happy with sharing please remove it before uploading it into your next post. I want to check the hotfixes amongst other things.

systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"&del "%USERPROFILE%\Desktop\systeminfo.tmp"
 
Sorry, it maybe because you are using OneDrive as your desktop. If you just run the systeminfo command it will create the text output in your Command prompt window. Just cut and paste that into a new text file and delete any personal data before uploading it.
 
After you have run the systeminfo command you can select and copy the text generated. Easiest way is to right click on the Command Prompt window title bar and select "Edit" then "Select All". Right click again and select Edit then select Copy. You can then paste the text into your next post or paste it into a new text file on your desktop and remove any lines with personal data. If it is too complicated for you then just say I and I will think of another approach.
 
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