[SOLVED] hello there, need help but don't know what to do.

[kid's]

first of all i need to inform all of you that am not really good in English. . .sorry

When I try to open my personal folders and other WINDOWS related folders, I recieve this:

Window #1:
Windows Explorer has stopped working.
Windows is searching for a solution.
Option: Cancel box
Window #2:
Windows Explorer is restarting.
Option: Cancel box

i use command prompt and typed Sfc /scannow then the result said "windows resource protection found corrupt files but was unable to fix some of them"
"details are included in the CBS.Log windir\Logs\CBS\CBS.log"

i tried to open the CBS.log but it said "access denied"

can anyone help me??

 

[Will]

Hi kid's, welcome to Sysnative!

I've moved your thread to the Windows Update forum - here you'll receive faster help for your issue. Please carry out the following steps for us to help you.

Export CBS folder

1. Click the Start button
   
   then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

 

[kid's]

this?

 

[Will]

Hi kid's, that's great. :thumbsup2:

Please download SystemLook from the link below and save it to your Desktop.
Download Mirror #1

• Double-click SystemLook.exe to run it.
• Copy the content of the following codebox into the main textfield:
  

  :filefind
  PINTLGB.IMD

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found at on your Desktop entitled SystemLook.txt

---------

Please check whether you have the following program installed. You can do this by clicking Start->(or Computer)->Control Panel->Programs->Programs and Features.
ASUS WebStorage

 

[kid's]

the program installed :s1:

and this. . .

 

[Will]

Hi kid's,

Is ASUS WebStorage a program you use? It seems to be linked to the issues you're having. If you don't use this program, I would recommend uninstalling it now.

 

[kid's]

Sorry for late rep, need sleep and got class to attend,

by the way i don't think i use it, what its function actually? its been in here all the time i,does it give any function to my laptop? i try to open it just now but nothing happen, there's icon on the taskbar but nothing happen, no window or folder or anything open..should i uninstall it? is it okey?

 

[Will]

Hi kid's,

It's a method if transferring and syncing files between devices. It's very similar to Dropbox or Microsoft Skydrive.

As you don't use the program, please uninstall it and restart your computer.

 

[kid's]

sorry for the MIA. . .

i already uninstalled the asus webstorage thing and now everything back to normal^^ my folder no longer crashed. thanks alot!:dance:

 

[niemiro]

sorry for the MIA. . .

i already uninstalled the asus webstorage thing and now everything back to normal^^ my folder no longer crashed. thanks alot!:dance:

Not at all :)

I am really glad that Will was able to resolve your problem. Thanks for reporting back.

Happy holidays!

Richard