Hello Katy, and welcome to Sysnative :)
Tricky problem. First, CBS.log has not been particularly helpful. No problems in there so nothing I can aim a fix at.
Second, I suspect that Windows Update Diagnostic Automad Troubleshooter isn't giving a correct diagnosis here. I intend to keep the results at the back of my mind, but ultimately perform my own set of tests.
Thirdly, next time the problem occurs (unless you can pretty much remember) can you please note down which services cause a problem, and what error code they fail to start with.
Fourthly, please upload
C:\Windows\SoftwareDistribution\ReportingEvents.log
Then please download and install the System Update Readiness Tool from here:
What is the System Update Readiness Tool?
Please save the download somewhere convenient you can later find it as we may well need it again later. Save you a second download :)
Also please be aware that the tool can take up to an hour (very occasionally even longer) to complete. Please be patient.
Once it has finished, please upload
C:\Windows\Logs\CBS\CheckSUR.persist.log.
Finally, please do NOT run any commands involving
fsutil, deleting any files from the
TxR folder, or deleting any
*.tm*,
*.blf, or
*.regtrans-ms files.
I am not quite able to fully explain my reasoning here, it's more of an instinct at this point until I can get some logfiles to assess the situation. You may find those commands posted online in relation to Windows Update reboot issues. But, my instinct just tells me that it's going to make things worse, not better, here.
Thank you!
Richard
