Frequent BSOD in Windows 7 SP-1

tharrat · May 28, 2013

Dear Sysnativites,
please help em fix my PC im getting frequent BSODs and Reboots almost 2 times in 30 mins.
Attached required report.
Thanks in advance.

Yours tharrat.

usasma · May 28, 2013

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

There are enough signs here that that I have to wonder about this installation. Should this be a pirated copy of Windows, please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

You have a Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter:

I do not recommend using wireless USB network devices. Especially in Win7/Win8 systems.
These wireless USB devices have many issues with Win7(and I suspect with Win8) - using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7/Win8 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

The drivers for these devices aren't installed. Please visit the manufacturer's website and update these drivers:

PCI Simple Communications Controller PCI\VEN_8086&DEV_2E14&SUBSYS_027F1028&REV_03\3&172E68DD&0&18 The drivers for this device are not installed.

PCI Serial Port PCI\VEN_8086&DEV_2E17&SUBSYS_027F1028&REV_03\3&172E68DD&0&1B The drivers for this device are not installed.

HP SCAN USB\VID_03F0&PID_072A&MI_00\6&2928EFBE&1&0000 The drivers for this device are not installed.

HP FAX USB\VID_03F0&PID_072A&MI_02\6&2928EFBE&1&0002 The drivers for this device are not installed.

All the BSOD's are STOP 0x116 errors, please use this troubleshooting guide: https://www.sysnative.com/forums/bs...-video-tdr-timeout-0x116-0x117.html#post29532

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

hppcgenio.sys Wed Mar 12 04:38:27 2008 (47D79683)
I believe that this driver has to do with the HP LaserJet - but am not certain
hppcgenio.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

sfaudio.sys Fri Mar 28 13:14:01 2008 (47ED2759)
Sonic Focus DSP driver for ADI - may be a part of your SoundMax Digital Audio drivers if you don't have this specific program.
sfaudio.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

hppcbulkio.sys Tue Apr 29 10:54:33 2008 (481736A9)
This driver has to do with the HP LaserJet
hppcbulkio.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

e1k6032.sys Tue Oct 21 15:47:28 2008 (48FE31D0)
Intel Gigabit Adapter NDIS 6.x driver
http://www.carrona.org/drivers/driver.php?id=e1k6032.sys

RTL8187B.sys Tue Mar 24 03:03:18 2009 (49C885B6)
Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
http://www.carrona.org/drivers/driver.php?id=RTL8187B.sys

ADIHdAud.sys Thu Apr 23 11:42:04 2009 (49F08C4C)
SoundMAX Digital HD Audio Driver
http://www.carrona.org/drivers/driver.php?id=ADIHdAud.sys

igdkmd32.sys Wed May 6 14:13:40 2009 (4A01D354)
Intel Graphics driver
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue May 28 07:01:22.883 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-18439-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.x86fre.win7_rtm.090713-1255
System Uptime:[B]0 days 0:22:09.834[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by :[B]igdkmd32.sys ( igdkmd32+119b0 )[/B]
BugCheck [B]116, {85226510, 90a389b0, 0, c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: 85226510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 90a389b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x116_IMAGE_igdkmd32.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2992[/B]
  BIOS Version                  A05
  BIOS Release Date             08/17/2009
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 760                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 01:44:26.615 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-26395-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.x86fre.win7_rtm.090713-1255
System Uptime:[B]0 days 0:05:12.550[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by :[B]igdkmd32.sys ( igdkmd32+119b0 )[/B]
BugCheck [B]116, {85747008, 90a2d9b0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: 85747008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 90a2d9b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_igdkmd32.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2992[/B]
  BIOS Version                  A05
  BIOS Release Date             08/17/2009
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 760                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 01:38:17.493 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-28345-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.x86fre.win7_rtm.090713-1255
System Uptime:[B]0 days 1:07:42.303[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by :[B]igdkmd32.sys ( igdkmd32+119b0 )[/B]
BugCheck [B]116, {dcd69510, 9123f9b0, 0, c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: dcd69510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9123f9b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000c, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x116_IMAGE_igdkmd32.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2992[/B]
  BIOS Version                  A05
  BIOS Release Date             08/17/2009
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 760                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 00:29:35.504 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\052813-20701-01.dmp]
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].16385.x86fre.win7_rtm.090713-1255
System Uptime:[B]0 days 0:04:52.314[/B]
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by :[B]igdkmd32.sys ( igdkmd32+119b0 )[/B]
BugCheck [B]116, {86ef4008, 908269b0, 0, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]VIDEO_TDR_FAILURE (116)[/url]
Arguments: 
Arg1: 86ef4008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 908269b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.
BUGCHECK_STR:  0x116
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x116_IMAGE_igdkmd32.sys[/B]
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: [B]2992[/B]
  BIOS Version                  A05
  BIOS Release Date             08/17/2009
  Manufacturer                  Dell Inc.
  Product Name                  OptiPlex 760                 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue May 28 07:01:22.883 2013 (UTC - 4:00)**************************
[COLOR=RED][B]hppcgenio.sys               Wed Mar 12 04:38:27 2008 (47D79683)[/B][/COLOR]
[COLOR=RED][B]hppcbulkio.sys              Tue Apr 29 10:54:33 2008 (481736A9)[/B][/COLOR]
[COLOR=RED][B]e1k6032.sys                 Tue Oct 21 15:47:28 2008 (48FE31D0)[/B][/COLOR]
[COLOR=RED][B]RTL8187B.sys                Tue Mar 24 03:03:18 2009 (49C885B6)[/B][/COLOR]
[COLOR=RED][B]ADIHdAud.sys                Thu Apr 23 11:42:04 2009 (49F08C4C)[/B][/COLOR]
[COLOR=RED][B]igdkmd32.sys                Wed May  6 14:13:40 2009 (4A01D354)[/B][/COLOR]
[COLOR=RED][B]amdxata.sys                 Tue May 19 13:57:35 2009 (4A12F30F)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:11:03 2009 (4A5BBF07)
MOBK.sys                    Thu Dec 31 22:17:47 2009 (4B3D695B)
McPvDrv.sys                 Tue Sep 18 10:37:18 2012 (5058871E)
mfencbdc.sys                Thu Nov  1 17:08:19 2012 (5092E4C3)
mfehidk.sys                 Tue Dec 18 19:24:53 2012 (50D10955)
mfewfpk.sys                 Tue Dec 18 19:25:18 2012 (50D1096E)
mfeapfk.sys                 Tue Dec 18 19:25:44 2012 (50D10988)
mfeavfk.sys                 Tue Dec 18 19:26:02 2012 (50D1099A)
mfefirek.sys                Tue Dec 18 19:27:37 2012 (50D109F9)
cfwids.sys                  Tue Dec 18 19:28:31 2012 (50D10A2F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 28 01:44:26.615 2013 (UTC - 4:00)**************************
[COLOR=RED][B]sfaudio.sys                 Fri Mar 28 13:14:01 2008 (47ED2759)[/B][/COLOR]
ADIHdAud.sys                Mon May 18 13:26:52 2009 (4A119A5C)
[/font]

Frequent BSOD in Windows 7 SP-1

tharrat

New member

Attachments

usasma

Retired Admin