FixIt Ceter Pro

karlsnooks · Oct 18, 2012

I have not tried this and am now using Win 8, but--
this just might be of interest to a Win 7 user with a problem:
http://blogs.technet.com/b/askpfepl...ter-pro-and-see-how-it-can-save-you-time.aspx

Vir Gnarus · Oct 18, 2012

Wow, that doesn't look too bad. I know the simple little Fixit scripts they provide, but something like this is a lot more robust for us forensic troubleshooters. Thanks!

Ztruker · Oct 18, 2012

Can't get to the MS site. I get as far as trying to login then it hangs and dies. Doesn't even get that far if you are not using IE.

I'll try again later as it looks very interesting.

Corrine · Oct 18, 2012

In the meantime, Rich, you may want to check out these KB articles referenced in the TechNet article:

926079 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT)
973559 - Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) when it is used with Windows 7 or Windows Server 2008 R2

karlsnooks · Oct 19, 2012

Definitely interested in the result.
karl

Ztruker said:
Can't get to the MS site. I get as far as trying to login then it hangs and dies. Doesn't even get that far if you are not using IE.

I'll try again later as it looks very interesting.

Digerati · Oct 19, 2012

Can't get to the MS site. I get as far as trying to login then it hangs and dies. Doesn't even get that far if you are not using IE.

Check underneath Rich. I got in with IE9, but three windows opened. A sign-in screen that would NOT let me enter my credentials to sign in popped open on my primary monitor, but on my secondary monitor, a Welcome to FixIt Pro window opened and when I dismissed that, I realized under the welcome window was indeed, the FixitCenter Pro (beta) page, opened with me signed in.

Interestingly, when I went snooping around through Guided Search and selected Windows Internet Explorer, it only provided help for IE7, and IE8 on Windows Server. No IE9. Under Windows, no W8. So I think they have some updating to do.

Ztruker · Oct 19, 2012

Still can't login via IE9 or SeaMonkey or Firefox.

I get a https://login.live.com/ppsecure/pos...Return%3dTrue&lc=1033&id=278480&bk=1350675423 link with Continue as the tab name and that's it, just hangs there till it eventually times out with a Internet Explorer cannot display the webpage message.

I'll look at the KB articles for now,

Thanks all.

Corrine · Oct 19, 2012

Same here, Rich.

Digerati · Oct 19, 2012

Yeah, that's odd - mine still works.

Corrine · Oct 19, 2012

That is because you're special, Bill. :hug:

Digerati · Oct 19, 2012

I guess. That said, I did not see much in there that would be for me - programmers might enjoy it though.

Ztruker · Oct 19, 2012

Can you spoof IE8 from IE9? Maybe that would make it work?

Digerati · Oct 19, 2012

Can you spoof IE8 from IE9? Maybe that would make it work?

But again, IE9 works. Maybe exit your browsers, run CCleaner to flush your cookies and try again.

Ztruker · Oct 19, 2012

Um, I never flush my cookies. I prefer to keep them and remove only the ones I specifically want to. I'll try it from a new account to see what happens.

Ztruker · Oct 19, 2012

Nope, that didn't help, rats.

Digerati · Oct 20, 2012

Um, I never flush my cookies. I prefer to keep them and remove only the ones I specifically want to.

I am of the same mindset and that is why I like CCleaner. It lets me tag the cookies I want to keep (such as the forums I visit) so I don't have to sign in to all my regular sites after flushing my other cookies. I notice on some sites when clicking the link in notification emails to visit the most recent reply, I am often taken back to the most recent before my last reply, not the most recent in the thread. This happens on WTT all the time for me, so I have to flush WTT cookies, then it works again - for awhile.

I wonder if you need to have a subscription to TechNet or something to get access.

Have you tried logging in from a different computer?

Does this mean my hardware adventure troubles are over? :)

As a hardware guy, I can unequivocally tell you, "it's a software problem!"

jcgriff2 · Oct 20, 2012

Try running IE9 "As Administrator"

Try Safemode w/ Networking.

Try - activate hidden admin acct.

Ztruker · Oct 20, 2012

I have UAC off. I tried it from the hidden Administrator account (which is not hidden on my system) and have also tried it from Safe Mode with Networking. All do not work.

I do not have a TechNet subscription, is that required? I never got far enough to receive any kind of error message.

Corrine · Oct 20, 2012

No, a TechNet subscription is not required. Otherwise, there would not be a public post about it. Just got the following:

Connection problem

There was a problem connecting to the Fix it Center Pro service.

Please try again later.

Close this window

jcgriff2 · Oct 21, 2012

This link, Corrine?

https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True

I get -

Connection problem

There was a problem connecting to the Fix it Center Pro service.
Please try again later.

Close this window

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FixIt Ceter Pro

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Microsoft MVP,
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