Error 80070663 - Can't update microsoft Office

rebiii · Jan 8, 2015

Hello

My Windows Update shows 2 updates but if I want to update them the error message: Code 80070663 Windows update encountered an unknown error

shows up..

I tried to update office manually and tried to change it in programs and features but it wont work

Can you help me?

Thank you in advance

Go The Power · Jan 8, 2015

Hello and welcome to the forum :)

Are you on Windows 7 or Windows 8?

Alex

rebiii · Jan 12, 2015

I'm on Windows 7

Go The Power · Jan 12, 2015

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

rebiii · Jan 12, 2015

Hi,
I did this and here is the link to the CBS file

https://www.dropbox.com/sh/mse3j7rlghfokmo/AADd0PB-O0pBrQjVBslRzXLsa?dl=0

Go The Power · Jan 13, 2015

Thank you, no corruptions were detected by SFC /SCANNOW.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

rebiii · Jan 15, 2015

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-01-15 08:05

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1050
No errors detected

Go The Power · Jan 15, 2015

Windows Update Log

Click on the Start button -> Inside the search box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and attach WindowsUpdate.txt to your next post

rebiii · Jan 15, 2015

https://www.dropbox.com/s/aseo1el1xcjwze9/WindowsUpdate.txt?dl=0

Go The Power · Jan 17, 2015

This is an error message that I have not come accross before.

This is the meaning behind the error code:

Code:

  ERROR_PATCH_PACKAGE_OPEN_FAILED                               winerror.h
# This patch package could not be opened.  Verify that the
# patch package exists and that you can access it, or contact
# the application vendor to verify that this is a valid
# Windows Installer patch package.
# 1 matches found for "80070663"

What version of MS Office are you running? What are the two KB articles that are failing to download?

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Error 80070663 - Can't update microsoft Office

rebiii

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

rebiii

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

rebiii

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

rebiii

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

rebiii

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor