C chase303 Member Joined Apr 12, 2024 Posts 5 Apr 12, 2024 #1 Hi. As per the title I have a machine that woin't update and I can't run eith SFC or DISM DISM gives error 998. C:\WINDOWS\system32>DISM /online /cleanup-image /RestoreHealth Deployment Image Servicing and Management tool Version: 10.0.18362.1139 Image Version: 10.0.18363.1256 Error: 998 Invalid access to memory location. SFC /scannow says "Windows Resource Protection could not start the repair service." Attached it the SFCFix.txt. I would really appreciate any help.. thanks :) Attachments SFCFix.txt 1.1 KB · Views: 3
Hi. As per the title I have a machine that woin't update and I can't run eith SFC or DISM DISM gives error 998. C:\WINDOWS\system32>DISM /online /cleanup-image /RestoreHealth Deployment Image Servicing and Management tool Version: 10.0.18362.1139 Image Version: 10.0.18363.1256 Error: 998 Invalid access to memory location. SFC /scannow says "Windows Resource Protection could not start the repair service." Attached it the SFCFix.txt. I would really appreciate any help.. thanks :)
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,533 Location The Netherlands Apr 13, 2024 #2 Hi and welcome to Sysnative, Please post the CBS logs. Upload a copy of the CBS folder Open Windows Explorer and browse to the C:\Windows\Logs folder. Right-click on the CBS folder and choose Send to > Compressed (zipped) folder. Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?" Click on the Yes button here. Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
Hi and welcome to Sysnative, Please post the CBS logs. Upload a copy of the CBS folder Open Windows Explorer and browse to the C:\Windows\Logs folder. Right-click on the CBS folder and choose Send to > Compressed (zipped) folder. Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?" Click on the Yes button here. Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.
C chase303 Member Joined Apr 12, 2024 Posts 5 Apr 14, 2024 #3 Hi. I already attached the cbs log on the previous post. Do you need a new one? Thanks
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,533 Location The Netherlands Apr 14, 2024 #4 chase303 said: Do you need a new one? Click to expand... Yes, the first post contains only the SFCFix.txt file not the CBS logs...
chase303 said: Do you need a new one? Click to expand... Yes, the first post contains only the SFCFix.txt file not the CBS logs...
C chase303 Member Joined Apr 12, 2024 Posts 5 Apr 16, 2024 #5 Hi. Thank you - CBS.log attached. This was a "new" CBS.log from straight after running the SFCFix tool.. Attachments CBS.log 392.1 KB · Views: 2
Hi. Thank you - CBS.log attached. This was a "new" CBS.log from straight after running the SFCFix tool..
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,533 Location The Netherlands Apr 16, 2024 #6 Hi, Step 1. Download SFCFix and save it to your desktop. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFix.zip and save it to your desktop. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth Attachments SFCFix.zip 7.5 MB · Views: 6
Hi, Step 1. Download SFCFix and save it to your desktop. Warning: This fix was written specifically for this system. Do not run this fix on another system. Save any work you have open, and close all programs. Download the attachment SFCFix.zip and save it to your desktop. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Post the logfile (SFCFix.txt) as attachment in your next reply. Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log. Code: DISM /online /cleanup-image /RestoreHealth
C chase303 Member Joined Apr 12, 2024 Posts 5 Apr 16, 2024 #7 Hi Maxstar. Thanks for your help. Did as requested DISM failed with "Error 998 Invalid acces to memory location" Files attached. Attachments CBS.log 858.1 KB · Views: 2 SFCFix.txt 17.3 KB · Views: 4
Hi Maxstar. Thanks for your help. Did as requested DISM failed with "Error 998 Invalid acces to memory location" Files attached.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,533 Location The Netherlands Apr 16, 2024 #8 The SFCFix.txt does not match with my fix in post#6? SFCFix.txt Rich (BB code): Successfully created directory tree \\?\C:\WINDOWS\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.3562_none_7e0523f67c93b82a. My fix contains: Rich (BB code): amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.1310_none_16f941c72a2d5db6 It seems you have used an SFCFix.zip file from another thread? So please download the attached ZIP-file in post #6 again and perform the provided instructions carefully to be sure you're using the correct file.
The SFCFix.txt does not match with my fix in post#6? SFCFix.txt Rich (BB code): Successfully created directory tree \\?\C:\WINDOWS\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.3562_none_7e0523f67c93b82a. My fix contains: Rich (BB code): amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.1310_none_16f941c72a2d5db6 It seems you have used an SFCFix.zip file from another thread? So please download the attached ZIP-file in post #6 again and perform the provided instructions carefully to be sure you're using the correct file.
C chase303 Member Joined Apr 12, 2024 Posts 5 Apr 19, 2024 #9 Hi Maxstar. Thanks very much for the help and I can confirm this machine is now updated, AND upgraded to Windows 11. I'm really grateful for your time and guidance..
Hi Maxstar. Thanks very much for the help and I can confirm this machine is now updated, AND upgraded to Windows 11. I'm really grateful for your time and guidance..
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,533 Location The Netherlands Apr 20, 2024 #10 Hi, You're welcome. Glad to hear the problem has been resolved, so I will mark this thread as solved..
Hi, You're welcome. Glad to hear the problem has been resolved, so I will mark this thread as solved..