[SOLVED] Error 0x800703e6 and SFC/DISM won't run

[chase303]

Hi.

As per the title I have a machine that woin't update and I can't run eith SFC or DISM

DISM gives error 998.
C:\WINDOWS\system32>DISM /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1256


Error: 998

Invalid access to memory location.

SFC /scannow says "Windows Resource Protection could not start the repair service."

Attached it the SFCFix.txt.

I would really appreciate any help..

thanks :)

 

[Maxstar]

Hi and welcome to Sysnative,

Please post the CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[chase303]

Hi. I already attached the cbs log on the previous post.
Do you need a new one?
Thanks

 

[Maxstar]

Do you need a new one?

Yes, the first post contains only the SFCFix.txt file not the CBS logs...

 

[chase303]

Hi.

Thank you - CBS.log attached. This was a "new" CBS.log from straight after running the SFCFix tool..

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[chase303]

Hi Maxstar.

Thanks for your help.
Did as requested DISM failed with "Error 998 Invalid acces to memory location"
Files attached.

 

[Maxstar]

The SFCFix.txt does not match with my fix in post#6?

SFCFix.txt

Successfully created directory tree \\?\C:\WINDOWS\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.3562_none_7e0523f67c93b82a.

My fix contains:

amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.18362.1310_none_16f941c72a2d5db6

It seems you have used an SFCFix.zip file from another thread?

So please download the attached ZIP-file in post #6 again and perform the provided instructions carefully to be sure you're using the correct file.

 

[chase303]

Hi Maxstar.

Thanks very much for the help and I can confirm this machine is now updated, AND upgraded to Windows 11.
I'm really grateful for your time and guidance..

 

[Maxstar]

Hi,

You're welcome. Glad to hear the problem has been resolved, so I will mark this thread as solved..