T TheDavidFactor Member Joined Mar 4, 2014 Posts 7 Mar 4, 2014 #1 I've got a friend's laptop I'm working on, I'm going to try to give you all the details on the problem: He also had a virus that he had a local computer support person remove. Since then he said about every other time he shuts down it tried to install windows updates and fails. He asked me to take a look at it. I saw that windows update only showed one update, SP1 so I downloaded the full SP1 installer and tried to install it manually. It gets almost to the end of the progress bar (takes about an hour) before throwing an error: Installation was not successful ... run the "Check for System Update Readiness" ... If the "Check for System Update Readiness" tool doesn't fix the problem, visit the Microsoft website for more information (Details) Error: ERROR_FILE_NOT_FOUND(0x80070002) The microsoft website says if SUR fails I have to reinstall Windows 7. I'm hoping to avoid that. In addition to running SUR I also ran sfc /scannow. I've linked to the compressed CBS folder, so you'll probably see this, but both SUR and sfc /scannow said they fixed problems and on a second running of each said they didn't find any problems. I tried to attach this, but I think it was to large, because it never showed up, I used dropbox to share it here: https://www.dropbox.com/s/olsqc9pp3ppcwpi/CBS.zip Also when I tried to compress the CBS folder, it wouldn't copy or compress the CBS.log file. I got an error "File not found or no read permission." but I was able to copy it to a temp folder and compress it from there. Can you give me pointers on what to try next?