LilBambi
BSOD Kernel Dump Senior Analyst
After various levels of clean up yesterday, the computer appears to be working perfectly, all security features are now working again and the computer has updated versions of third party programs/plugins. No more bad things being found by scans.
This computer started acting up about 7 days ago; but apparently her grandson was playing games unattended on it the week of the 3rd of August when the new version of this ZERO ACCESS rootkit showed up on the Internet.
I have attached the logs (sadly not all logs, but the latest logs). I didn't think to save the previous ones. I saved them since I identified the rootkit.
Kaspersky's TDDSKiller newest version got the main rootkit, and latest versions of JRT and Combofix took care of much of the remnants so the firewall is now working again and I was able to reinstall MSE and other security software.
Could anyone take a look to see if I missed anything. Thanks! My eyes were crossing after nearly 4 hrs of cleanup in safe mode and normal mode on the machine yesterday.
View attachment PC_HP_9-5-2013.zip
This computer started acting up about 7 days ago; but apparently her grandson was playing games unattended on it the week of the 3rd of August when the new version of this ZERO ACCESS rootkit showed up on the Internet.
I have attached the logs (sadly not all logs, but the latest logs). I didn't think to save the previous ones. I saved them since I identified the rootkit.
Kaspersky's TDDSKiller newest version got the main rootkit, and latest versions of JRT and Combofix took care of much of the remnants so the firewall is now working again and I was able to reinstall MSE and other security software.
Could anyone take a look to see if I missed anything. Thanks! My eyes were crossing after nearly 4 hrs of cleanup in safe mode and normal mode on the machine yesterday.
View attachment PC_HP_9-5-2013.zip