devman reporting USB controller not installed

Patrick · Aug 27, 2012

Hi guys,

I was and still am dealing with a user who if he/she now enables verifier, the system freezes rather than BSOD'ing. The first time I instructed to the user to enable verifier, the flagged driver was iusb3xhc.sys which is the Intel(R) USB 3.0 eXtensible Host Controller Driver. The second verifier enabled dump faulted BitDefender. I instructed the user to update the host controller driver from Intel's website, and that was done. After that though, the user now reports that devman says that the Universal Serial Bus (USB) controller as not installed properly.

Not quite sure what to tell the user to do next. Is that a chipset driver issue, or a standalone driver issue... what needs to be reinstalled, etc.

Thanks.

Vir Gnarus · Aug 28, 2012

Have they totally uninstalled all their motherboard's chipset drivers and reinstalled the latest version? Remember that for OEM PCs you may have to default to using whatever the OEM provides. Don't forget the BIOS too, btw.

I personally don't know what would cause Driver Verifier to freeze instead of BSOD unless there's some sort of race condition it's triggering that's caused from the extra checks it does which it isn't able to detect (Windows 8 DV does a lot better detecting race conditions). There's also the possibility we're dealing with some faulty mobo which is showing signs of failure through the USB.

Other than that, without some sort of crashdumps or the like, not exactly sure. Are they using any software that has anything related to USB devices or some sort of "USB enhancement" software like Ai Charger?

Wrench97 · Aug 28, 2012

The USB drivers should be stand alone. If uninstalled the ports will operate as 2.0 ports.

The last time I got into verifier freezing it was a long process of verifing a single driver at a time.

usasma · Aug 28, 2012

Verifier pointing to more than one cause suggests that Verifier isn't identifying the correct fault.
Could be another driver, could be hardware, could be Windows.

Disable USB 3.0 in the BIOS (if there's no separate 3.0 setting, disable all USB in the BIOS)
Then test for stability (both with and without verifier).

Wrench97 · Aug 28, 2012

One note if the op is using a USB KB/Mouse disabling the USB ports may be an issue no?

usasma · Aug 28, 2012

Yes, that would be a problem.
But OTOH, without a keyboard/mouse he wouldn't have to worry about USB issues! :hysterical:

He'd have to pull the CMOS battery to reset the CMOS (since the USB keyboard wouldn't work to get into the BIOS)

Thanks Wrench97!

Wrench97 · Aug 28, 2012

I learned that a couple of winters ago on a snowy night.............Disabled the USB ports and just as I selected Save and Reboot I realized it was a USB KB and the only PS/2 KB I had was in the Garage, after shoveling my way out I thought it best to always keep one in the house:r1:

usasma · Aug 28, 2012

I've got one of each myself - but most Dell computers don't have PS2 ports!

Shintaro · Aug 28, 2012

I wonder if the KB is some special games KB or the like?. I had a problem with a SaiTek USB KB. Putting a generic USB kb on it stopped the crash.

Patrick · Aug 30, 2012

Thanks for all of the responses, guys. Will provide an update whenever I have one.

Regards,

Patrick

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devman reporting USB controller not installed

Patrick

Sysnative Staff

Vir Gnarus

BSOD Kernel Dump Expert

Wrench97

Administrator, Hardware Expert

usasma

Retired Admin

Wrench97

Administrator, Hardware Expert

usasma

Retired Admin

Wrench97

Administrator, Hardware Expert

usasma

Retired Admin

Shintaro

Well-known member

Patrick

Sysnative Staff