[SOLVED] Dell Win7 laptop going to sleep causes a BSOD.

B

Boabyboy

Member
Joined
Mar 3, 2013
Posts
8
Hi Folks,

First timer here to the forums.

I have read BSOD posting guidelines, unfortunately I am using a Macintosh to post this.

I have a Dell Latitude laptop going into sleep causing a BSOD. If I set the power management options to 'never' on both a/c adapter or battery.

Laptop is woking as normal. If I set both options to go to sleep within 1min, a BSOD appears onscreen?

I have attach a dump file for further analysis. Please note, I have changed the extension to a txt file to allow upload possible.

What I have managed to find is something related to a ndis.sys driver. I am not sure what that is?

I would be grateful for any feedback or suggestions.

Thank you,

Boabyboy
 

Attachments

To give a thorough analysis, we really need your blue screen reports. Please follow the blue screen posting instructions to provide them.



There appears to be a conflict between your StoneSoft StoneGate Firewall/VPN software and your Sophos Antivirus software. Which are you willing to uninstall to see if it provides more stability?

For Sophos:



For the StoneSoft StoneGate Firewall/VPN software:



The drivers causing conflicts:

savonaccess.sys Fri Jan 27 04:08:07 2012 (4F228597)
Sophos Anti-Virus On-Access Driver
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys

sgravpn.sys Tue Aug 30 04:50:18 2011 (4E5CC06A)
Appears to be StoneSoft StoneGate Firewall/VPN software - Click here for Stonesoft | Support
sgravpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
​
 
Last edited:
I just want to say thank you for resolving the issue. Removing the stone gate software resolve the hibernation issue. Laptop is now able to go to sleep without a BSOD.
 

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