[SOLVED] Dell Win7 laptop going to sleep causes a BSOD.

Boabyboy · Mar 3, 2013

Hi Folks,

First timer here to the forums.

I have read BSOD posting guidelines, unfortunately I am using a Macintosh to post this.

I have a Dell Latitude laptop going into sleep causing a BSOD. If I set the power management options to 'never' on both a/c adapter or battery.

Laptop is woking as normal. If I set both options to go to sleep within 1min, a BSOD appears onscreen?

I have attach a dump file for further analysis. Please note, I have changed the extension to a txt file to allow upload possible.

What I have managed to find is something related to a ndis.sys driver. I am not sure what that is?

I would be grateful for any feedback or suggestions.

Thank you,

Boabyboy

writhziden · Mar 3, 2013

To give a thorough analysis, we really need your blue screen reports. Please follow the blue screen posting instructions to provide them.

Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

There appears to be a conflict between your StoneSoft StoneGate Firewall/VPN software and your Sophos Antivirus software. Which are you willing to uninstall to see if it provides more stability?

For Sophos:

Sophos Small Business Solutions: how to uninstall Sophos security software

Microsoft Security Essentials - Microsoft Windows

For the StoneSoft StoneGate Firewall/VPN software:

Uninstall or change a program

The drivers causing conflicts:

savonaccess.sys Fri Jan 27 04:08:07 2012 (4F228597)
Sophos Anti-Virus On-Access Driver
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys

sgravpn.sys Tue Aug 30 04:50:18 2011 (4E5CC06A)
Appears to be StoneSoft StoneGate Firewall/VPN software - Click here for Stonesoft | Support
sgravpn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Boabyboy · Mar 6, 2013

I just want to say thank you for resolving the issue. Removing the stone gate software resolve the hibernation issue. Laptop is now able to go to sleep without a BSOD.

writhziden · Mar 6, 2013

No problem. I am happy that I was able to help you find the problem and fix it. :-}

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[SOLVED] Dell Win7 laptop going to sleep causes a BSOD.

Boabyboy

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writhziden

Administrator, .NET/UWP Developer

Boabyboy

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writhziden

Administrator, .NET/UWP Developer