Constant BSODs on Thinkpad Carbon X1

btdl7 · Oct 18, 2015

I have a Lenovo Thinkpad Carbon X1 (2nd gen, machine type 20a7), without a touchscreen. I've been getting BSODs on a pretty regular basis (about once a week or so), and I can't figure out what's causing them. I ran Lenovo's diagnostics app, and it found no problems, so I download the tools from this forum, and hopefully someone can help me figure this out. The laptop is running Windows 7 Pro 64-bit, preinstalled at the factory, and it's about a year old. It's running an Intel Core i5-4300 Intel HD Graphics 4400.

Thanks for your help

blueelvis · Oct 18, 2015

Greetings btdl7 & Welcome to Sysnative ^_^,

Unfortunately, I won't be able to provide you with assistance any further because you are using a pirated copy of Windows. As per forum rules, this is prohibited. I am closing this thread and once you get a genuine copy, feel free to create another thread.

I would suggest you to check the below thread and see if you can find a valid product key -
https://forums.lenovo.com/t5/ThinkP...t-Key-Blocked-Not-Genuine-notice/td-p/1659755

-Pranav

blueelvis · Oct 24, 2015

Greetings btdl7 ^_^,

I apologize for the inconvenience caused by my locking of the thread. Sorry that I accused you wrongly. I have re-opened this thread as well.

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

1: kd> knL # Child-SP          RetAddr           Call Site
00 fffff880`0351b488 fffff800`033afbf9 nt!KeBugCheckEx
01 fffff880`0351b490 fffff880`01caa757 nt!ExFreePool+0xcb1
02 fffff880`0351b540 fffff880`0561d083 ndis!NdisMFreeNetBufferSGList+0xa7
03 fffff880`0351b580 fffffa80`09fdc988 NETwsw02+0x16083
04 fffff880`0351b588 fffffa80`0a001270 0xfffffa80`09fdc988
05 fffff880`0351b590 00000000`00000002 0xfffffa80`0a001270
06 fffff880`0351b598 fffff880`0351b5b4 0x2
07 fffff880`0351b5a0 fffffa80`09fdc988 0xfffff880`0351b5b4
08 fffff880`0351b5a8 fffff880`0574b95d 0xfffffa80`09fdc988
09 fffff880`0351b5b0 fffffa80`09fdc988 NETwsw02+0x14495d
0a fffff880`0351b5b8 fffffa80`0a001270 0xfffffa80`09fdc988
0b fffff880`0351b5c0 fffffa80`0a001270 0xfffffa80`0a001270
0c fffff880`0351b5c8 fffffa80`096af000 0xfffffa80`0a001270
0d fffff880`0351b5d0 00000000`00000148 0xfffffa80`096af000
0e fffff880`0351b5d8 fffff880`0561b9d1 0x148
0f fffff880`0351b5e0 fffffa80`09feee60 NETwsw02+0x149d1
10 fffff880`0351b5e8 fffff880`0560b846 0xfffffa80`09feee60
11 fffff880`0351b5f0 fffffa80`09feee68 NETwsw02+0x4846
12 fffff880`0351b5f8 fffffa80`09feee68 0xfffffa80`09feee68
13 fffff880`0351b600 fffff880`00000005 0xfffffa80`09feee68
14 fffff880`0351b608 fffff880`0560b9d7 0xfffff880`00000005
15 fffff880`0351b610 fffffa80`0a005b88 NETwsw02+0x49d7
16 fffff880`0351b618 fffff880`05621525 0xfffffa80`0a005b88
17 fffff880`0351b620 00000000`0000000c NETwsw02+0x1a525
18 fffff880`0351b628 fffff880`0561bae9 0xc
19 fffff880`0351b630 00000000`00002000 NETwsw02+0x14ae9
1a fffff880`0351b638 fffff880`0560b846 0x2000
1b fffff880`0351b640 00000000`00000000 NETwsw02+0x4846

Seems like Intel(R) Dual Band Wireless-AC 7260 is causing the problem in your case.

Below is a list of 3rd party drivers present on your system -

Code:

**************************Wed Sep  2 00:02:19.719 2015 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)[/U][/B][/COLOR]
[COLOR=#ff0000][B][U]intelppm.sys                Tue Jul 14 04:49:25 2009 (4A5BC0FD)[/U][/B][/COLOR]
[COLOR=#ff0000][B][U]amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)[/U][/B][/COLOR]
[COLOR=#ff0000][B][U]DzHDD64.sys                 Mon Oct 24 15:40:13 2011 (4EA53985)[/U][/B][/COLOR]
[COLOR=#ff0000][B][U]psadd.sys                   Tue Dec 27 06:39:28 2011 (4EF91AC8)[/U][/B][/COLOR]
[COLOR=#ff0000][B][U]bdfwfpf.sys                 Mon Oct 29 17:53:28 2012 (508E7540)[/U][/B][/COLOR]
omnismi.sys                 Thu Apr  4 09:09:27 2013 (515CF5EF)
Tppwr64v.sys                Wed Apr 17 17:44:17 2013 (516E9219)
iusb3xhc.sys                Thu Aug  8 13:56:23 2013 (5203562F)
iusb3hcs.sys                Thu Aug  8 13:58:12 2013 (5203569C)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
iaStorA.sys                 Sat Nov 16 01:29:34 2013 (52867D26)
iaStorF.sys                 Sat Nov 16 01:29:36 2013 (52867D28)
rtsuvc.sys                  Fri Nov 29 23:36:49 2013 (5298D7B9)
RTKVHD64.sys                Tue Mar  4 17:56:03 2014 (5315C65B)
iusb3hub.sys                Fri May 23 18:22:14 2014 (537F447E)
trufos.sys                  Sat Oct 11 14:31:08 2014 (5438F1D4)
IntcDAud.sys                Wed Nov  5 14:45:38 2014 (5459EABA)
SynTP.sys                   Fri Feb  6 04:28:33 2015 (54D3F599)
Smb_driver_Intel.sys        Fri Feb  6 04:29:01 2015 (54D3F5B5)
igdkmd64.sys                Thu Feb 19 03:06:26 2015 (54E505DA)
gzflt.sys                   Tue Feb 24 20:22:39 2015 (54EC9037)
e1d62x64.sys                Wed Mar 25 05:14:02 2015 (5511F6C2)
NETwsw02.sys                Mon Apr 13 21:55:21 2015 (552BEDF1)
avchv.sys                   Tue May 12 17:44:18 2015 (5551EE9A)
avc3.sys                    Tue May 12 17:44:53 2015 (5551EEBD)
avckf.sys                   Tue May 12 17:46:41 2015 (5551EF29)
ibmpmdrv.sys                Wed Jun 24 15:03:16 2015 (558A795C)

Kindly update the highlighted drivers.
Please remove the Bitdefender using this **LINK**.
There are a lot of Lenovo drivers which need to be updated. Please use this link - http://support.lenovo.com/in/hi/pro...ies-laptops/thinkpad-x1-carbon-type-20a7-20a8
Download and install this Wifi driver - http://support.lenovo.com/in/hi/pro...d-x1-carbon-type-20a7-20a8/downloads/DS104074

Let me know how it goes ^_^ . Once again, sorry for the trouble :)

-Pranav

btdl7 · Oct 24, 2015

Thanks for your help. I just updated all the drivers, including wifi, and I'll let you know if I get any more BSODs

btdl7 · Oct 25, 2015

I just got another BSOD, and it looks identical to the others (0x000000f4)

blueelvis · Oct 27, 2015

btdl7 said:
Thanks for your help. I just updated all the drivers, including wifi, and I'll let you know if I get any more BSODs

btdl7 said:
I just got another BSOD, and it looks identical to the others (0x000000f4)

Could you please upload a freshly generated ZIP file?

-Pranav

btdl7 · Oct 27, 2015

I've actually done some testing in the last couple of days, and I'd like to see what happens before I re-run the BSOD tools and post the results. Here's what I've done:

1. I uninstalled Bitdefender, and kept everything else the same, but still got the BSOD. So I reinstalled BitDefender.
2. I uninstalled the Intel WiFi driver, and loaded an older version (17.12.0.4). It comes as driver-only, without all the extraneous software, and I though that it would help. But I still got the BSOD.
3. I uninstalled an even older wifi driver (17.1.0). I'm pretty sure that's the original driver that came with the laptop, but it has some sleep issues where it wouldn't restart properly after the laptop wakes up from standby. And in the last 24 hours, there have been no crashes. So, I want to give it an extra day or two to see what happens.

blueelvis · Oct 28, 2015

Sure thing. Let me know how it goes ^_^

-Pranav

btdl7 · Oct 30, 2015

So, it didn't crash right away, but I did get another BSOD two days after loading the 17.1.0 wifi driver. I did reinstsall BitDefender (because there was a BSOD while it was completely uninstalled, so it's not causing this issue), and I also uninstalled a couple of things that I thought aren't necessary to the operation of the computer -- Intel App Management Engine, and Intel Smart Connect, and I disabled the corresponding drivers in device manager.

I'm attaching the new zip files...

blueelvis · Nov 6, 2015

Hi btdl7 ^_^,

I just checked the entire ZIP file and the last dump file was created in September. I checked the event log files along with the other reports but I was not able to see that a BSOD occurred. Are you sure that you experienced a BSOD?

I analysed the last dump file and according to it, the Intel driver caused the BSOD. In case you are experiencing the BSOD, could you please tell me what the error message is?

-Pranav

btdl7 · Nov 6, 2015

That's really weird. I've been getting BSODs on a semi-daily basis for the last few weeks, and I actually did some more testing since my last post. I bought a USB wifi adapter, and uninstalled the Intel wifi software, and disabled the device in Device Manager. I just wanted to make sure that the problem was with the Intel wifi driver. And it wend about 3 days without a BSOD, but just had another one this morning. Here's a picture of the screen:

And I'll rerun the Sysnative BSOD app, and repost those logs shortly. Do I need to get Perfmon logs again?

blueelvis · Nov 8, 2015

Hi btdl7 ^_^,

As per the screenshot (Thanks for posting it! ). As per the screenshot, it seems that a critical process is being terminated and because of that, the system is crashing.

Please turn on Driver Verifier as per the below guide -
Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums

Once you have turned on the Driver Verifier, let the system run for some time and let it crash a few times. Once the system has crashed a few times, please re-run the SysnativeBSOD App and then upload the ZIP file.

And nope, you don't need to get the Perfmon logs again

-Pranav

btdl7 · Nov 8, 2015

I actually already ran the driver verifier 2 days ago, and it did crash once after that. But it wasnt a driver verifier crash -- it was the exact same BSOD as I've been getting all along. But I'll be porsing the SysnativeBSOD logs shortly

btdl7 · Nov 8, 2015

Ok, here are the latest logs

blueelvis · Nov 10, 2015

As per the latest dump files, it's again your Intel Wifi driver which is causing the problem.

Do one thing. Just open up Device Manager, and then disable the Intel Wifi card under the Network Adapters section and see if the BSOD still persists or not.

-Pranav

btdl7 · Nov 10, 2015

That's not possible -- It's already been disabled for the last week or so. As I mentioned earlier, I bought a 3rd-party USB wifi adapter, and disabled the Intel one to test if it was a problem. And since I was still geting BSODs, I went into the BIOS 2 days ago, and disabled the WLAN adapter there. So now, it doesn't even show up in the device manager. But I got another BSOD this morning.

jcgriff2 · Nov 15, 2015

Please get the latest dump from c:\windows\minidump; copy it to Desktop or Documents; zip it up and attach to your next post.

Thanks.

btdl7 · Nov 15, 2015

Ok, here it is...

jcgriff2 · Nov 20, 2015

btdl7 said:
...I got another BSOD this morning.

I'm looking for the dump file from that BSOD -- dated ~ 11/10/2015.

The 2 dumps in your zip file were dated 8/22/15 & 9/1/15.

Regards. . .

jcgriff2

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