First, this is a known outside issue.
Second, this is a cable connection(40/2), with Bright House networks.
Third, this problem has been around for 2.5 years.
Fourth, I have cable, phone and internet with the same provider.
After years of troubleshooting and dozens of techs coming to my house, I was finally able to get the diagnosis I had suspected. They found a problem with the pedestal and some damaged fiber optic line in the run from the node. They say, now, that they have fixed the problem.
What was happening; full intermittent connection loss on all services. Extreme lag, while gaming. Degradation of hd channels.
I have not been at home enough, since the problem was "fixed" to determine the quality of repairs.
What I want to do is use some type of program to monitor the connection and record it's status. I think I need to minor, ping, jitter, up/down and connection. Basically, I just want to verify the connection falls within acceptable tolerances.
I was hoping for a program recommendation and how to best use it for monitoring and recording.