connection drop

James7679 · Jan 10, 2013

First, this is a known outside issue.

Second, this is a cable connection(40/2), with Bright House networks.

Third, this problem has been around for 2.5 years.

Fourth, I have cable, phone and internet with the same provider.

After years of troubleshooting and dozens of techs coming to my house, I was finally able to get the diagnosis I had suspected. They found a problem with the pedestal and some damaged fiber optic line in the run from the node. They say, now, that they have fixed the problem.

What was happening; full intermittent connection loss on all services. Extreme lag, while gaming. Degradation of hd channels.

I have not been at home enough, since the problem was "fixed" to determine the quality of repairs.

What I want to do is use some type of program to monitor the connection and record it's status. I think I need to minor, ping, jitter, up/down and connection. Basically, I just want to verify the connection falls within acceptable tolerances.

I was hoping for a program recommendation and how to best use it for monitoring and recording.

Thanks.

writhziden · Jan 10, 2013

Hey James. Good to see you back on the forums. :-}

Would something like DPC Latency Checker be useful to you? I used it when I had similar connection issues with my system.

DPC Latency Checker

James7679 · Jan 10, 2013

Hey bud! I'll FB you later...

As far as DPC latency checker, I have it. I need something more comprehensive, though. I also tried Pingplotter, and another program, that I can't recall the name of. Problem is, my extent of real network knowledge is, really, limited to whether it's working or not. I need to track all of the aforementioned variables, to see whether or not they have resolved the issue. Especially since it is intermittent.

Anthony N · Jan 10, 2013

Speedtest.net and its sister site, which I can't put my finger on do those same tests.

Tekno Venus · Jan 10, 2013

Anthony N said:
Speedtest.net and its sister site, which I can't put my finger on do those same tests.

Pingtest.net - The Global Broadband Quality Test

Laxer · Jan 10, 2013

A little more detailed version of the above: TestMy.net Broadband Internet Speed Test

I'm no networking wizard so can't advice anything better...

Perhaps Rayda(2xg) will be of some help although I have not seen her around recently... Might try PMing her here or at TSF.

Vir Gnarus · Jan 10, 2013

If you really want comprehensive, you can try Wireshark. It has various graphs and other statistical tools to discern problems with communication. However, it is not for the feint of heart. I recommend starting with TCP Stream and I/O graphs.

James7679 · Jan 10, 2013

Thanks Vir. Yeah I tried wireshark. It may have well been in Japanese for all I know. I had no clue what I was doing or looking at. It's almost like you need a cert in wireshark.

Tekno Venus · Jan 10, 2013

James7679 said:
Thanks Vir. Yeah I tried wireshark. It may have well been in Japanese for all I know. I had no clue what I was doing or looking at. It's almost like you need a cert in wireshark.

Then this might be useful to you. How to Use Wireshark to Capture, Filter and Inspect Packets - How-To Geek

Digerati · Jan 11, 2013

After years of troubleshooting and dozens of techs coming to my house, I was finally able to get the diagnosis I had suspected. They found a problem with the pedestal and some damaged fiber optic line in the run from the node. They say, now, that they have fixed the problem.

I think since you have an established 2 1/2 year history of this problem and the provider has finally acknowledged the problem was on their side, you should aggressively pursue some compensation for your troubles and lack of consistent, promised service.

I don't know how much you pay for your service, but after 2 1/2 years, I am sure it was not chump change.

Parman · Jan 23, 2013

Digerati said:
After years of troubleshooting and dozens of techs coming to my house, I was finally able to get the diagnosis I had suspected. They found a problem with the pedestal and some damaged fiber optic line in the run from the node. They say, now, that they have fixed the problem.

Click to expand...

I think since you have an established 2 1/2 year history of this problem and the provider has finally acknowledged the problem was on their side, you should aggressively pursue some compensation for your troubles and lack of consistent, promised service.

I don't know how much you pay for your service, but after 2 1/2 years, I am sure it was not chump change.

I would have to agree, it might not get you anywhere but what does it hurt to try.

To monitor i use my firewall (pfsense) for this. Any software you get will only monitor that one PC not your whole network which might not be an issue but letting you know.

You can check out NetWorx NetWorx - CNET Download.com

TheCyberMan · Feb 16, 2013

To monitor all on the network have a proxy server between gateway and devices and have all traffic going thru proxy and have the monitoring software on the proxy server.

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connection drop

James7679

BSOD Kernel Dump Senior Analyst, Contributor

writhziden

Administrator, .NET/UWP Developer

James7679

BSOD Kernel Dump Senior Analyst, Contributor

Anthony N

Well-known member

Tekno Venus

Senior Administrator, Developer

Laxer

Co-Founder
Senior Administrator

Vir Gnarus

BSOD Kernel Dump Expert

James7679

BSOD Kernel Dump Senior Analyst, Contributor

Tekno Venus

Senior Administrator, Developer

Digerati

Moderator
Hardware Expert
Microsoft MVP (Ret.)

Parman

Well-known member

TheCyberMan

Networking Expert

connection drop

BSOD Kernel Dump Senior Analyst, Contributor

Administrator, .NET/UWP Developer

BSOD Kernel Dump Senior Analyst, Contributor

Well-known member

Senior Administrator, Developer

Co-FounderSenior Administrator

BSOD Kernel Dump Expert

BSOD Kernel Dump Senior Analyst, Contributor

Senior Administrator, Developer

ModeratorHardware ExpertMicrosoft MVP (Ret.)

Well-known member

Networking Expert

Co-Founder
Senior Administrator

Moderator
Hardware Expert
Microsoft MVP (Ret.)