James7679 BSOD Analyst, Contributor Joined May 14, 2012 Posts 290 Location Central Florida Jan 10, 2013 #1 First, this is a known outside issue. Second, this is a cable connection(40/2), with Bright House networks. Third, this problem has been around for 2.5 years. Fourth, I have cable, phone and internet with the same provider. After years of troubleshooting and dozens of techs coming to my house, I was finally able to get the diagnosis I had suspected. They found a problem with the pedestal and some damaged fiber optic line in the run from the node. They say, now, that they have fixed the problem. What was happening; full intermittent connection loss on all services. Extreme lag, while gaming. Degradation of hd channels. I have not been at home enough, since the problem was "fixed" to determine the quality of repairs. What I want to do is use some type of program to monitor the connection and record it's status. I think I need to minor, ping, jitter, up/down and connection. Basically, I just want to verify the connection falls within acceptable tolerances. I was hoping for a program recommendation and how to best use it for monitoring and recording. Thanks.