[SOLVED] computer crash when using blank recordable cd

OUG

Did you run that as Admin?

There are no DMP files included in the upload please try this method



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP



You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
Click to expand...


To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Click to expand...
 
Doesn't look like you're getting memory dumps (from this link: http://answers.microsoft.com/en-us/...-windows/e258bfb3-8f9d-45ee-8ea8-e26ff4edcdd3 )

No sign of BSOD's in jcgriff2 reports either - neither C:\Windows\Minidump nor C:\Windows\MEMORY.dmp

Event ID 41's (unexplained shutdown) in the System event viewer logfile - gotta wonder about hardware issues.

Several controller errors in the System event log. Please run this free diagnostic on ALL hard drives: http://www.carrona.org/hddiag.html

Suggest using this free temp monitor to ensure that you're not overheating: http://www.hwinfo.com/

Have asked others to have a look at it also. This may get a bit confusing, but I think that the extra "eyes on" the problem will help to rapidly solve your issues.
 
Last edited:
Recovery settings and page file look fine for dumps to be produced -
Code: 
[FONT=Lucida Console]AutoReboot=TRUE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=2
Description=
ExpandedDebugFilePath=C:\Windows\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\Windows\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft Windows 7 Home Premium |C:\Windows|\Device\Harddisk0\Partition2
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=TRUE
WriteToSystemLog=TRUE[/FONT]

Code: 
[FONT=Lucida Console]AllocatedBaseSize=7917
Caption=C:\pagefile.sys
CurrentUsage=64
Description=C:\pagefile.sys
InstallDate=20120131160128.825237-360
Name=C:\pagefile.sys
PeakUsage=73
Status=
TempPageFile=FALSE
[/FONT]
 
I found these in event logs -
Code: 
 [FONT=Lucida Console] Event[962]:
  Log Name: System
  Source: Disk
  Level: Error
  Description: 
The driver detected a controller error on \Device\Harddisk3\DR4.
The driver detected a controller error on \Device\Harddisk3\DR47.
The driver detected a controller error on \Device\Harddisk3\DR5.[/FONT]


Microsoft anti-malware having problems -
Code: 
 [FONT=Lucida Console] Event[14239]:
  Log Name: System
  Source: Ntfs
  Date: 2012-02-02T21:46:25.617
  Event ID: 55
  Level: Error
  Computer: Main
  Description: 
The file system structure on the disk is corrupt and unusable. 
Please run the chkdsk utility on the [COLOR="#FF0000"]volume H:[/COLOR].
[/FONT]

Code: 
 [FONT=Lucida Console]Event[7761]:
  Log Name: System
  Source: Microsoft Antimalware
  Date: 2012-03-12T03:23:37.000
  Event ID: 2001
  Computer: Main
  Description: 
Microsoft Antimalware has encountered an error trying to update signatures.
 	New Signature Version: 
 	Previous Signature Version: 1.121.1319.0
 	Update Source: Microsoft Update Server
 	Update Stage: Install
 	Source Path: http://www.microsoft.com
 	Signature Type: AntiVirus
 	Update Type: Full
 	User: NT AUTHORITY\SYSTEM
 	Current Engine Version: 
 	Previous Engine Version: 1.1.8101.0
 	Error code: 0x80070643
 	Error description: Fatal error during installation. 
[/FONT]

I suggest that you run HDD diags - SeaTools (for DOS) --> SeaTools | Seagate

Burn ISO to CD with ImgBurn --> The Official ImgBurn Website

ImgBurn - Select "Write image file to disk" -
​
https://www.sysnative.com/screenshots/ImgBurn.png

Boot with SeaTools CD; run LONG test.

Regards. . .

jcgriff2

.
 
Last edited:
I have checked and rechecked for all *.dmp files on all drives, have found none. there is no c:\windows\minidump drectory either, what is wrong with this? how can this happen?????
Using win 7 os 64 bit all new parts exept drives, even os new about 3 months ago, was recording to media fine till about 2 weeks ago. now just crash/shut off when inserting recordable media in cd/dvd drive.
 
I would love to try this!! HOWEVER I am unable to make CD with my burner, it kills system cant see any other options? Should I just reinstall os and try from scratch again?
usasma said:
Doesn't look like you're getting memory dumps (from this link: http://answers.microsoft.com/en-us/...-windows/e258bfb3-8f9d-45ee-8ea8-e26ff4edcdd3 )

No sign of BSOD's in jcgriff2 reports either - neither C:\Windows\Minidump nor C:\Windows\MEMORY.dmp

Event ID 41's (unexplained shutdown) in the System event viewer logfile - gotta wonder about hardware issues.

Several controller errors in the System event log. Please run this free diagnostic on ALL hard drives: http://www.carrona.org/hddiag.html

Suggest using this free temp monitor to ensure that you're not overheating: http://www.hwinfo.com/

Have asked others to have a look at it also. This may get a bit confusing, but I think that the extra "eyes on" the problem will help to rapidly solve your issues.
Click to expand...
 
Hello one_unique_guy,

Do you have a spare (blank) USB drive? And, do you know if your computer supports booting from USB?
 
RAN AS ADMIN
zigzag3143 said:
OUG

Did you run that as Admin? YES

There are no DMP files included in the upload please try this method



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP



You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. THERE IS NO SUCH FOLDER

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
Click to expand...


To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
Click to expand...
Click to expand...
 
one_unique_guy said:
HAVE FLASH DRIVES WILL THEY WORK, NOT SURE IT WORKS WITH USB OR NOT
Click to expand...

Okay... Download this and save it to your desktop.

Then, download unetbootin from http://unetbootin.sourceforge.net/.

Insert your USB drive and note the drive letter.
Run unetbootin.exe. (will UAC prompt)
Select "Diskimage" from the bottom of the screen.
Browse and select the .iso image you saved to your desktop.
Select your USB drive from the drive selection menu.
Click the button to make the USB.
You may be prompted that there is already a file "syslinux.lvm" and do you want to overwrite it. That is okay.

Unetbootin will extract the .iso and copy it to the USB drive, then make the USB drive bootable.
When it completes, reboot your computer and invoke the BBS (bios boot select) menu or enter setup to make the USB drive boot first.

When the USB boots you should see a menu.
Select Hard Drive (HDD) from the menu.
Select your HDD manufacturer from the list. (if you don't know your manufacturer, open Hitachi)
Select a diagnostic test. I suggest using the latest release.

EDIT:

From jcgriff2's advice, I assume you have a Seagate drive... In that case, select Seagate/Maxtor from the Hard Drive menu and select the latest release of SeaTools. (SeaTools 2.23)
 
Last edited:
Just FYI - there's many, many different reasons for missing dump files.
Here's a link to the draft of my Memory Dump Generation page: http://www.carrona.org/dumpgen.html
You can see from that that there are many, many different reasons for memory dumps not to be captured.

No need to reinstall Windows just yet (although that is an option - I'd suggest making sure that you've backed up all your stuff). Work with us and we'll figure out what the problem is.
Then, once that's fixed, we'll see what we can do about memory dump generation.

Good luck!
 
Hope this helps some, I have drives C: = 1tb D: = 2tb E: = 1tb 3 individual drives, plus 1 cd/dvd burner = F: , THERE IS NO G: UNLESS IT IS ONE OF MANY FLASH DRIVES, I do not understand why win 7 says they are not correct format or some such thing. always asking if win should fix them, I dont want them fixed because they might not work in my win xp system after fixing.
could the problem be in software? I might have installed ( I-tunes ) just before this started, think it might be a copywright block of some kind? I have all music cd's in my library and am allowed to make personal copies for my use, so as not use / damage originals.

sorry to be such a pain. I used to build computers and I cant think of any other hardware issues that would cause this to happen.
Still banging head on wall over this problem. lol :banghead:

I am really hoping to avoid memory dumps all together, not sure it is possible tho. still hoping for the best.:hysterical:
 
Your HDD and DVD drive info -
Code: 
 [FONT=Lucida Console]------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 433.6 GB
Total Space: 953.8 GB
File System: NTFS
      Model: Hitachi HDS721010CLA332

      Drive: D:
 Free Space: 1856.7 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: Hitachi HDS722020ALA330

      Drive: E:
 Free Space: 953.6 GB
Total Space: 953.9 GB
File System: NTFS
      Model: SAMSUNG HD103UI

      Drive: F:
      Model: TSSTcorp CDDVDW SH-S223Q ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
.
[/FONT]

Does the system crash in Safemode too?

Does it crash -
- only when a blank CD-R is inserted?
- what about a non-blank disc?
- Same with DVDs?

Can you swap out the DVD drive?
 
You are having crashing problems with the CD/DVD drive
Event Viewer points to controller issues w/HardDisk3 - yet the system only shows HardDisk0, 1, and 2
Your system is showing an unknown drive - drive G:/H:
No dump files are being produced.

While individually these could be software or hardware - the consistency of them seems to point to a problem with a drive, then mobo, or the cables/connections to them.

Testing the CD/DVD will involve disconnecting the device and seeing if the problem continues (trying another, known-good CD/DVD if possible).
Testing the hard drives (ALL of them) will tell us if it's the hard drive.

The cabling is actually a bit more difficult.
Disconnect as much power from other devices as you can - this may help to see if it's a PSU issue (the theory here is that less power demands should lessen the frequency of problems).
Replace the data cables to each drive and the CD/DVD drive
Firmly resat the power cables to each device

We can try to rule out the G:/H: drive problem by ensuring that no devices are plugged into the USB port and then generating another MSINFO32 report (or another jcgriff2 report). It's possible that Nero or another disk emulator program has installed these drives - but if so, they should be visible in Windows Explorer.

If the problem remains after all that, then we have to look at the mobo.
Power issues, BIOS issues, connection issues (of devices other than those we've already discussed), grounding issues can all produce problems like those that you are experiencing.
 
yes that is HD config However I have a (hotswap/usb drive slot on top of case, could be I had a drive in it at some point.
So far it crashes when inserting BLANK CD-R disks I do not have a CD+R disk to check
seems only blank disk crashes system
I have not tried blank DVD-/+R
but works fine if recorded on with music or video, just blank disk causes problem.
since I was using 400w ps in old system with 1tb, 2tb, 2 cd/dvd drives I believe a 450 will be ok in this system as I am not using any video card/ exept built in one, and system was fine for 2.5 months
I have not gone to safe mode yet, all works fine till I try to use blank CD.
planning to swap out dvd for blueray soon just waiting to afford one for burning
I have an older dvd but it is same make, would rather use different brand/make to test if it is drive.


jcgriff2 said:
Your HDD and DVD drive info -
Code: 
 [FONT=Lucida Console]------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 433.6 GB
Total Space: 953.8 GB
File System: NTFS
      Model: Hitachi HDS721010CLA332

      Drive: D:
 Free Space: 1856.7 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: Hitachi HDS722020ALA330

      Drive: E:
 Free Space: 953.6 GB
Total Space: 953.9 GB
File System: NTFS
      Model: SAMSUNG HD103UI

      Drive: F:
      Model: TSSTcorp CDDVDW SH-S223Q ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
.
[/FONT]

Does the system crash in Safemode too?

Does it crash -
- only when a blank CD-R is inserted?
- what about a non-blank disc?
- Same with DVDs?

Can you swap out the DVD drive?
Click to expand...
 
Test with the old one. You don't even have to mount it in the case.
Just shut down, pull the cables from the one in the case and put them into the old drive.
See if you can use a blank CD without crashing then. If so, then it's likely that it was the drive.
If not, then we'll look elsewhere while waiting for the new DVD drive.
 
Sorry not home often, but trying to get solved. I tried a dvd+r dl blank disk seems fine, just the cd-r disks affect the system possibly cd+r but don't have one to check with. will try SONY DVD drive and let you know soon.


wierd it was the drive I am guessing, cuz it works fine with SONY dvd rw drive now, I am hoping it stays this way. thank you for your help
 
Hi -

Thank you for posting back - much appreciated.

Good luck with the new DVD drive.

Regards. . .

jcgriff2

`
 

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