T thumshaj Member Joined Nov 13, 2019 Posts 5 Nov 13, 2019 #1 Hi, There were some issue while opening pdf files. Tried to uninstall and reinstall pdf viewer. Following error message while opening pdf installer(see attached image file): Additionally attached are results from FRST64. Thanks. Attachments FRST.txt 36.1 KB · Views: 3 Addition.txt 41.5 KB · Views: 3 20180801_193420.jpg 30.9 KB · Views: 12 Last edited by a moderator: Nov 14, 2019
Hi, There were some issue while opening pdf files. Tried to uninstall and reinstall pdf viewer. Following error message while opening pdf installer(see attached image file): Additionally attached are results from FRST64. Thanks.
T thumshaj Member Joined Nov 13, 2019 Posts 5 Nov 13, 2019 #2 FRST.txt english Attachments FRST.txt 35.9 KB · Views: 3 Last edited by a moderator: Nov 14, 2019
Corrine Administrator, Microsoft MVP, Security Analyst Staff member Joined Feb 22, 2012 Posts 12,067 Location Upstate, NY Nov 14, 2019 #3 Hi,thumshaj. Welcome to Sysnative. According to what is shown in the error message, the issue appears with the PDF reader you have installed, PDFLite. Have you reinstalled it or tried a different PDF reader?
Hi,thumshaj. Welcome to Sysnative. According to what is shown in the error message, the issue appears with the PDF reader you have installed, PDFLite. Have you reinstalled it or tried a different PDF reader?
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 14, 2019 #4 This may be a case for the WU guys... Notice the file referenced in the error message?
Corrine Administrator, Microsoft MVP, Security Analyst Staff member Joined Feb 22, 2012 Posts 12,067 Location Upstate, NY Nov 14, 2019 #5 Sounds like a plan. Moving to WU.
T thumshaj Member Joined Nov 13, 2019 Posts 5 Nov 14, 2019 #6 Corrine said: Hi,thumshaj. Welcome to Sysnative. According to what is shown in the error message, the issue appears with the PDF reader you have installed, PDFLite. Have you reinstalled it or tried a different PDF reader? Click to expand... Could not uninstall PDFLite, it is not responding. I have uninstall acrobat reader. But could not install it again, this message pop up.
Corrine said: Hi,thumshaj. Welcome to Sysnative. According to what is shown in the error message, the issue appears with the PDF reader you have installed, PDFLite. Have you reinstalled it or tried a different PDF reader? Click to expand... Could not uninstall PDFLite, it is not responding. I have uninstall acrobat reader. But could not install it again, this message pop up.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 14, 2019 #7 Thanks, Corrine. Thumshaj, let's start by checking the drive: GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
Thanks, Corrine. Thumshaj, let's start by checking the drive: GSmartControl Follow the instructions below to check your SMART status with GSmartControl: Download the portable version of GSmartControl and save it on your Desktop; Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program. Identify your drive in the list (if recognized by the tool), and hover your mouse over it. You should see something called: SMART status. It will either read: Enabled, in which case you should do the following: Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name); Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete); Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot; Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply; Please note: If the SMART Status reads: Unsupported, stop and let me know.
T thumshaj Member Joined Nov 13, 2019 Posts 5 Nov 15, 2019 #8 Thanks softwaremaniac. Result log and screenshot are attached here with. Attachments Gsmart_screen.JPG 108.6 KB · Views: 2 ST1000LM024_HN-M101MBB_S30YJ9GH304736_2019-11-16.txt 13.4 KB · Views: 2
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 15, 2019 #9 Hi! Thanks. Please carry out these instructions: Windows Update Forum Posting Instructions
T thumshaj Member Joined Nov 13, 2019 Posts 5 Nov 16, 2019 #10 After executing those instructions, issues seems to be resolved. I could install pdf installer and open pdf files. CBS file is attached herewith. Thanks, this helped a lot. Attachments CBS.zip 307.1 KB · Views: 1
After executing those instructions, issues seems to be resolved. I could install pdf installer and open pdf files. CBS file is attached herewith. Thanks, this helped a lot.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Nov 16, 2019 #11 Great! Thanks for letting me know!