[SOLVED] Checking for updates stuck - 2012 Standard

[willhoy]

I have a troubled 2012 Exchange server that is stuck endlessly checking for updates. I've reset Windows Update components, done a few reboots, everything I know to do. I've run through sfc, dism, sfcfix. Attached are my CBS logs.

My CBS Logs: CBS.zip

Any help would be appreciated.

Thanks!

 

[willhoy]

Any ideas?

 

[Sysnative Windows Update]

Hello!

How long have you left it alone to do its thing?

It can take 24+ hours in some cases...

 

[willhoy]

It has sat for weeks... literally.

At first I purged logs and did typical WU reset tasks, then let it sit for a few days. Did a reboot, sfc/dism, etc. Was checking for nearly two weeks since then. On Friday, after digging through the CBS log, it appears to mention two update packages but it's unclear what it means. I tried downloading those packages and installing them one at a time... It's been sitting at "Searching for updates on this computer..." in that process ever since.

 

[Sysnative Windows Update]

Does the Server have the latest Servicing Stack Update applied?

 

[willhoy]

Would that be: KB2771431

It's doing the Searching for updates on this computer deal now.

 

[Sysnative Windows Update]

KB3173424 I believe

 

[willhoy]

Believe thats for 2012 R2. I'm running straight 2012.

 

[Sysnative Windows Update]

Ah, yes.

2012 requires this one: https://support.microsoft.com/en-us...k-update-for-windows-server-2012-july-12-2016

 

[willhoy]

I've attempted to install that... seems to be stuck "Searching for updates on this computer..."

 

[Sysnative Windows Update]

Leave it be.

 

[willhoy]

Still searching for updates, 22 hours on. Thoughts?

 

[Sysnative Windows Update]

Hm...

Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[willhoy]

Please see attached

 

[Sysnative Windows Update]

Is it an option to remove Trend Micro while we troubleshoot?

 

[willhoy]

Absolutely. I've now removed it.

 

[Sysnative Windows Update]

With its removal tool? If not, please download it and ensure it's been fully removed. Reboot and recheck for updates.

 

[willhoy]

I've run the removal tool for this version. I intend to reboot the server tonight. I'll let you know how it goes. Thanks!

 

[willhoy]

Server rebooted, and checking for updates for 15 hours as of now. Current CBS attached.

 

[Sysnative Windows Update]

Do you use WSUS?