Follow the instructions below please.
MiniToolBox
- Download MiniToolBox and move the executable file to your Desktop;
- Right-click on MiniToolBox.exe and select Run as Administrator;
- Check the following options:
- List Installed Programs;
- List Last 10 Event Viewer Errors;
- Once this is done, click on Go and wait for the scan to complete;
- Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
Here is the copy of the scan but I noticed the "Only Problems" was not checked. Should I redo it?
MiniToolBox by Farbar Version: 25-07-2015 01
Ran by Beth (administrator) on 06-08-2015 at 09:59:03
Running from "C:\Users\Beth\Downloads"
Microsoft Windows 8.1 (X64)
Model: XPS 8500 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (08/06/2015 09:25:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x80000003
Fault offset: 0x000b8ef2
Faulting process id: 0x248c
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5
Error: (08/05/2015 03:19:43 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Error: (08/05/2015 01:50:05 PM) (Source: Application Error) (User: )
Description: Faulting application name: pcdrsysinfocsmi.p5x, version: 6.0.6032.39, time stamp: 0x4ffe56d2
Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea1bbd
Exception code: 0x40000015
Fault offset: 0x000000000004267f
Faulting process id: 0x171c
Faulting application start time: 0xpcdrsysinfocsmi.p5x0
Faulting application path: pcdrsysinfocsmi.p5x1
Faulting module path: pcdrsysinfocsmi.p5x2
Report Id: pcdrsysinfocsmi.p5x3
Faulting package full name: pcdrsysinfocsmi.p5x4
Faulting package-relative application ID: pcdrsysinfocsmi.p5x5
Error: (08/05/2015 01:05:02 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Error: (08/05/2015 08:33:59 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Error: (08/04/2015 03:18:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: pcdrsysinfocsmi.p5x, version: 6.0.6032.39, time stamp: 0x4ffe56d2
Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea1bbd
Exception code: 0x40000015
Fault offset: 0x000000000004267f
Faulting process id: 0x804
Faulting application start time: 0xpcdrsysinfocsmi.p5x0
Faulting application path: pcdrsysinfocsmi.p5x1
Faulting module path: pcdrsysinfocsmi.p5x2
Report Id: pcdrsysinfocsmi.p5x3
Faulting package full name: pcdrsysinfocsmi.p5x4
Faulting package-relative application ID: pcdrsysinfocsmi.p5x5
Error: (08/04/2015 03:07:13 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Error: (08/03/2015 12:48:50 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
DETAIL - The system cannot find the file specified.
Error: (08/03/2015 09:23:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x80000003
Fault offset: 0x000b8ef2
Faulting process id: 0x9d4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5
Error: (08/03/2015 09:23:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17840, time stamp: 0x555fe1bb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54504ade
Exception code: 0x80000003
Fault offset: 0x000b8ef2
Faulting process id: 0x9d4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Faulting package full name: IEXPLORE.EXE4
Faulting package-relative application ID: IEXPLORE.EXE5
System errors:
=============
Error: (08/06/2015 08:17:35 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80246007: Microsoft.ZuneMusic.
Error: (08/06/2015 08:17:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80246010: Microsoft.Reader.
Error: (08/06/2015 08:17:30 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80246010: Microsoft.ZuneVideo.
Error: (08/05/2015 03:29:13 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.Reader.
Error: (08/05/2015 03:17:38 PM) (Source: Service Control Manager) (User: )
Description: The EaseUS Agent Service service failed to start due to the following error:
%%2
Error: (08/05/2015 03:17:10 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\PzWDM.sys
Error: (08/05/2015 03:17:32 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:02:35 PM on 8/5/2015 was unexpected.
Error: (08/05/2015 02:36:21 PM) (Source: DCOM) (User: HARRY)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
Error: (08/05/2015 02:35:55 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070057: Microsoft.Reader.
Error: (08/05/2015 02:35:51 PM) (Source: DCOM) (User: HARRY)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
Microsoft Office Sessions:
=========================
Error: (08/06/2015 09:25:30 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbKERNELBASE.dll6.3.9600.1741554504ade80000003000b8ef2248c01d0d053b8d64213C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\KERNELBASE.dllfd4a5ce9-3c46-11e5-bfe5-bc855631c1c2
Error: (08/05/2015 03:19:43 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The system cannot find the file specified.
Error: (08/05/2015 01:50:05 PM) (Source: Application Error)(User: )
Description: pcdrsysinfocsmi.p5x6.0.6032.394ffe56d2MSVCR90.dll9.0.30729.838751ea1bbd40000015000000000004267f171c01d0cfaf89b44c53C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5xC:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dllc8e25957-3ba2-11e5-bfe4-bc855631c1c2
Error: (08/05/2015 01:05:02 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The system cannot find the file specified.
Error: (08/05/2015 08:33:59 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The system cannot find the file specified.
Error: (08/04/2015 03:18:06 PM) (Source: Application Error)(User: )
Description: pcdrsysinfocsmi.p5x6.0.6032.394ffe56d2MSVCR90.dll9.0.30729.838751ea1bbd40000015000000000004267f80401d0cef2a9477228C:\Program Files\Dell Support Center\pcdrsysinfocsmi.p5xC:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dllea66e9a4-3ae5-11e5-bfe2-bc855631c1c2
Error: (08/04/2015 03:07:13 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The system cannot find the file specified.
Error: (08/03/2015 12:48:50 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: The system cannot find the file specified.
Error: (08/03/2015 09:23:51 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbKERNELBASE.dll6.3.9600.1741554504ade80000003000b8ef29d401d0cdf7cd1286bfC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\KERNELBASE.dll42bb98ab-39eb-11e5-bfe0-bc855631c1c2
Error: (08/03/2015 09:23:25 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17840555fe1bbKERNELBASE.dll6.3.9600.1741554504ade80000003000b8ef29d401d0cdf7cd1286bfC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\WINDOWS\SYSTEM32\KERNELBASE.dll336e0a58-39eb-11e5-bfe0-bc855631c1c2
CodeIntegrity Errors:
===================================
Date: 2015-08-05 16:35:37.387
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 16:35:36.996
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 16:35:36.746
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 16:35:36.043
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:45.435
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:45.279
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:45.123
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:44.966
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:44.826
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
Date: 2015-08-05 15:12:44.669
Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
=========================== Installed Programs ============================
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.209 - Adobe Systems Incorporated)
Adolix Outlook Express Backup v3.1 (HKLM-x32\...\AdolixOEBackup_is1) (Version: - Adolix)
AM-DeadLink 4.6 (HKLM-x32\...\aignesamdeadlink_is1) (Version: 4.6 -
www.aignes.com)
AOMEI Backupper (HKLM-x32\...\{A83692F5-3E9B-4E95-9E7E-B5DF5536C09D}_is1) (Version: - AOMEI Technology Co., Ltd.)
AOMEI Partition Assistant Pro Edition 5.5 (HKLM-x32\...\{02F850ED-FD0E-4ED1-BE0B-5498165BF300}_is1) (Version: - AOMEI Technology Co., Ltd.)
Belarc Advisor 8.4 (HKLM-x32\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
bestadblocker (HKLM-x32\...\{4820778D-AB0D-6D18-C316-52A6A0E1D507}) (Version: - )
Bubble Shooter v3.07 (HKLM-x32\...\BShooter3_is1) (Version: - )
Casper 8.0 (HKLM\...\{6A58EB2E-5883-4515-910D-699C4396797B}) (Version: 8.0.4422 - Future Systems Solutions, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.00 - Piriform)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
Cool Timer 3.3 (HKLM-x32\...\Cool Timer_is1) (Version: - )
CPUID CPU-Z 1.66 (HKLM\...\CPUID CPU-Z_is1) (Version: - )
CutThePrice (HKLM-x32\...\{A2C98B47-B5F4-94AA-281D-4135416774CF}) (Version: - )
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.8.1.71 - Dell Inc.)
Dell Support Center (HKLM\...\PC-Doctor for Windows) (Version: 3.2.6032.39 - PC-Doctor, Inc.)
Dll-Files Fixer (HKLM-x32\...\Dll-Files Fixer_is1) (Version: 3.1.81 - Dll-Files.com)
Dropbox (HKCU\...\Dropbox) (Version: 3.8.5 - Dropbox, Inc.)
DSC/AA Factory Installer (HKLM\...\{F7A70D00-F283-45C8-B163-49EC365D7E27}) (Version: 3.2.6032.39 - PC-Doctor, Inc.) Hidden
EaseUS Partition Master 9.2.1 Professional (HKLM-x32\...\EaseUS Partition Master Professional Edition_is1) (Version: - EaseUS)
EaseUS Todo Backup Home 8.2 (HKLM-x32\...\EaseUS Todo Backup_is1) (Version: 8.2 - CHENGDU YIWO Tech Development Co., Ltd)
Foxit Reader (HKLM-x32\...\Foxit Reader) (Version: 3.3.1.518 - Foxit Software Company)
jv16 PowerTools 2014 (HKLM-x32\...\jv16 PowerTools 2014) (Version: - Macecraft Software)
Karen's Directory Printer (HKLM-x32\...\Karen's Directory Printer) (Version: 5.3.0.2 - Karen Kenworthy)
Kodi (HKCU\...\Kodi) (Version: - XBMC-Foundation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
MozBackup 1.5.1 (HKLM-x32\...\MozBackup) (Version: - Pavel Cvrcek)
NirSoft ProduKey (HKLM-x32\...\NirSoft ProduKey) (Version: - )
NVIDIA 3D Vision Controller Driver 331.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 331.82 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.52 - NVIDIA Corporation)
NVIDIA Graphics Driver 347.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.0927 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.0927 - NVIDIA Corporation)
NVIDIA Update 10.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 10.4.0 - NVIDIA Corporation)
OE Classic 2.31 (HKLM-x32\...\OEClassic) (Version: 2.31 - OE Classic)
ONES (E) (HKLM-x32\...\ONES(E)) (Version: - )
Outlook Express 6 (HKLM-x32\...\Outlook Express 6) (Version: - )
Password Recovery Bundle 2014 (HKLM-x32\...\Password Recovery Bundle 2014_is1) (Version: - Top Password Software, Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7404 - Realtek Semiconductor Corp.)
SIW Pro Edition (GOTD) (HKLM-x32\...\{AB67580-257C-45FF-B8F4-C8C30682091A}_is1) (Version: 2015.01.08 - Topala Software Solutions)
SlimComputer (HKLM-x32\...\{574BF026-4487-4051-BCE5-83C4E40AAF6D}) (Version: 1.3.30878 - SlimWare Utilities, Inc.)
Soft Organizer version 3.51 (HKLM-x32\...\Soft Organizer_is1) (Version: 3.51 - ChemTable Software)
Spell Check Anywhere (HKLM-x32\...\Spell Check Anywhere6.0) (Version: 6.0 - TG Enterprises, Inc.)
TeraCopy 2.3 beta 2 (HKLM\...\TeraCopy_is1) (Version: - Code Sector)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
WinRAR archiver (HKLM-x32\...\WinRAR archiver) (Version: - )
**** End of log ****