Ever since Adobe updated its Flash Player to version 11.3
, many PC users have been reporting
crash issues when viewing videos in Firefox. Neither Adobe nor Mozilla has been able to find a fix to this bug, which appears to be affecting both Windows Vista and Windows 7 users, though the two companies have now offered some workarounds.
Adobe, for its part, published four possible remedies
today, advising users to disable the RealPlayer Download and Recording plug-in, run Firefox in Safe Mode, or create a new Firefox profile. The company also recommended using a clean Windows profile. Mozilla offered
a similar solution, encouraging users to turn off or disable the aforementioned RealPlayer plug-in, or even uninstall RealPlayer altogether. If none of these tactics solve the issue, Mozilla recommends downgrading to Flash Player 11.2.
It remains unclear whether a full fix will arrive anytime soon, but in a statement to the BBC, Mozilla confirmed that the two companies "are working closely to diagnose and address these issues."