Can't update IE9 to IE10 or IE11

Todd · Jan 14, 2014

We have Windows 7 Pro 32-bit on our computers. Some (but not all) of them won't upgrade to IE10 or IE11. All of them are the same exact computer model Dell Optiplex 780 (all hardware is the same). When I try to update to IE10, I keep getting the error code 9C59 or if I download and try to install manually I get error code 80070005. I have tried all of the tips and tricks I could find from Microsoft and the web, but none have worked. I seen in another thread where they uploaded a CBS file and you were able to figure out the issue. Please help!

niemiro · Jan 14, 2014

Hello, and welcome to Sysnative!

Please choose one computer for me to work on initially. We'll fix the others later, but for now I need every logfile, report, etc. to come from just a single computer.

Please download the System Update Readiness Tool from Microsoft ->here<-. Save the tool to a convenient location as it may be necessary to run it again later.After the download has completed, double-click the file and wait while it initializes.
Click Yes to begin installation. It may take up to an hour to complete.

Yes, please upload your CBS folder (whole folder, not just CBS.log) as described here: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

and I'll see what we can do :)

Richard

Todd · Jan 14, 2014

Here is the file.

niemiro · Jan 15, 2014

Hello again :)

Well, that rules out a whole raft of problems. Please now copy to Desktop, zip up, and upload any logfiles of the following form (where * represents any combination of characters)

C:\Windows\IE*.log
C:\Windows\WU_IE*.log

(e.g. IE8_main.log, IE11_uninst.log, IE10_NR_Setup.log, WU_IE9_LangPacks.log etc. etc.)

Todd · Jan 15, 2014

Ok, I will try to upload these Friday.

Todd · Jan 17, 2014

Ok, attached is all the IE related log files I could find in the Windows folder. Thanks.

Todd · Jan 27, 2014

Richard,

Do I have you stumped? I know it has me stumped.

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Can't update IE9 to IE10 or IE11

Todd

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niemiro

Senior Administrator, Windows Update Expert

Todd

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niemiro

Senior Administrator, Windows Update Expert

Todd

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Todd

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