R redtiger Member Joined Nov 28, 2017 Posts 6 Sep 25, 2022 #1 Hi Everyone I'm having trouble installing Windows Defender on a MS Server 2016 box. I have attached the CBS log. This shows that the culprits might be KB4537764 and perhaps also KB5017305. I have also attached Frst64 (Farbar) SearchReg logs for both of these KB's. I have been able to successfully install KB5017305 using DISM but KB4537764 is no longer available. It might be that I need to run fixlist.txt files using Frst64 against KB4537764 (and perhaps KB5017305) but I don't know how to create these. I wonder if someone might be able to help please? Thanks so much in advance, very much appreciated. PS I have also attached a link to the COMPONENTS file in case this also helps - COMP/COMPONENTS Attachments CBS.log 2.1 MB · Views: 5 SearchReg_KB4537764.txt 883.1 KB · Views: 0 SearchReg_KB5017305.txt 8.3 MB · Views: 1
Hi Everyone I'm having trouble installing Windows Defender on a MS Server 2016 box. I have attached the CBS log. This shows that the culprits might be KB4537764 and perhaps also KB5017305. I have also attached Frst64 (Farbar) SearchReg logs for both of these KB's. I have been able to successfully install KB5017305 using DISM but KB4537764 is no longer available. It might be that I need to run fixlist.txt files using Frst64 against KB4537764 (and perhaps KB5017305) but I don't know how to create these. I wonder if someone might be able to help please? Thanks so much in advance, very much appreciated. PS I have also attached a link to the COMPONENTS file in case this also helps - COMP/COMPONENTS
R redtiger Member Joined Nov 28, 2017 Posts 6 Sep 28, 2022 #2 Hi, is anyone able to help with this at all please?
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,672 Location The Netherlands Sep 28, 2022 #3 Hi, Follow these instructions to remove an update. Open the Start menu of Windows and type the command CMD When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. Code: wusa /uninstall /KB:4537764 Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
Hi, Follow these instructions to remove an update. Open the Start menu of Windows and type the command CMD When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. Code: wusa /uninstall /KB:4537764 Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
R redtiger Member Joined Nov 28, 2017 Posts 6 Sep 28, 2022 #4 Hi Maxstar Many thanks for the reply. Unfortunately it came back with the following error: If there is anything further we can try that would be great and very much appreciated. Many thanks in advance.
Hi Maxstar Many thanks for the reply. Unfortunately it came back with the following error: If there is anything further we can try that would be great and very much appreciated. Many thanks in advance.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,672 Location The Netherlands Sep 28, 2022 #5 Hi, Please perform a new REG search with FRST. Download the Farbar Recovery Scan Tool and save it to your Desktop: Download the 64 bit version: - Farbar Recovery Scan Tool Link Open the startmenu and type the command cmd. After you find the Command Prompt, right click on it and select Run as Administrator. Copy and paste the following into the Command Prompt and press enter. Code: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste the following (code) into the Search box and click the Search Registry button. Code: KB4537764 When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from. Post the logfile SearchReg.txt as attachment in your next reply.
Hi, Please perform a new REG search with FRST. Download the Farbar Recovery Scan Tool and save it to your Desktop: Download the 64 bit version: - Farbar Recovery Scan Tool Link Open the startmenu and type the command cmd. After you find the Command Prompt, right click on it and select Run as Administrator. Copy and paste the following into the Command Prompt and press enter. Code: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste the following (code) into the Search box and click the Search Registry button. Code: KB4537764 When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from. Post the logfile SearchReg.txt as attachment in your next reply.
R redtiger Member Joined Nov 28, 2017 Posts 6 Sep 28, 2022 #6 Thanks Maxstar Please find the SearchReg.txt file attached. Attachments SearchReg.txt 883.1 KB · Views: 8
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,672 Location The Netherlands Sep 28, 2022 #7 Hi, Start the Farbar Recovery Scan Tool again. Warning: This script was written specifically for this system. Do not run this script on another system. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. If for some reason the tool needs a restart, please make sure you let the system restart normally. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Restart the system and try to install Defender, if it fails attach a new copy of the CBS log. Attachments fixlist.txt 727.2 KB · Views: 16
Hi, Start the Farbar Recovery Scan Tool again. Warning: This script was written specifically for this system. Do not run this script on another system. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST.exe and select "Run as administrator". Press the Fix button. If for some reason the tool needs a restart, please make sure you let the system restart normally. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Restart the system and try to install Defender, if it fails attach a new copy of the CBS log.
R redtiger Member Joined Nov 28, 2017 Posts 6 Sep 28, 2022 #8 Wow thanks Maxstar - this has worked and Defender has now installed! You're a genius thank you! I've still attached the fixlog for reference. Attachments Fixlog.txt 1.5 MB · Views: 3
Wow thanks Maxstar - this has worked and Defender has now installed! You're a genius thank you! I've still attached the fixlog for reference.
Maxstar Windows Update Moderator, Security Analyst Staff member Joined Aug 16, 2015 Posts 10,672 Location The Netherlands Sep 29, 2022 #9 Hi, You're welcome. Glad to hear you were able to install Defender now.... I'll mark this thread as solved.
Hi, You're welcome. Glad to hear you were able to install Defender now.... I'll mark this thread as solved.