Cannot install updates

bobbintb · Jan 29, 2014

I am working on someone's computer Windows 7 x64 Home Premium. It had a rogue antivirus that I cleaned up. When trying to install (SP1 mostly) updates it failed. I did some reading and found I am getting CBS registry errors. Can anyone help me? I'm trying to get this back to them today.

bobbintb · Jan 29, 2014

forgot one file

tom982 · Jan 29, 2014

Hi Bob,

Try this:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Then re-run the SURT and post the CheckSUR.log again when complete please.

Export registry as hive

Click on the Start

button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file CBS (with no file extension) and save it to your Desktop.

Zip up CBS and attach it to your next post please.

Tom

bobbintb · Jan 29, 2014

Ok, followed the instructions. Here are the files. Thanks.

tom982 · Jan 29, 2014

Hi Bob,

Can you redo the SFCFix instructions please and run the script again, then post the SFCFix log when complete? It doesn't seem to have gone through and without the log I have no way of telling what's gone wrong.

Tom

bobbintb · Jan 29, 2014

oops. forgot that one. doing too many things at once.

Code:

SFCFix version 2.1.0.0 by niemiro.Start time: 2014-01-29 23:06:08.073
Using .txt script file at C:\Users\Anthony\Desktop\SFCFix.txt








Successfully processed all directives.
SFCFix version 2.1.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-01-29 23:06:08.075
----------------------EOF-----------------------

niemiro · Jan 30, 2014

Hello again :)

As you can probably see, nothing much happened there. That was because of a tiny error in the script file which I've corrected. Can you please re-run the instructions one more time, but this time using the script file attached to my post.

I'm sorry about this faff. Thank you for your continued patience,

Richard

bobbintb · Jan 30, 2014

no problem, i appreciate the help. i thought something didnt look right. i reran it and got this:

Code:

SFCFix version 2.1.0.0 by niemiro.Start time: 2014-01-30 14:53:51.054
Using .txt script file at C:\Users\Anthony\Desktop\SFCFix.txt








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2509553_SP1~31bf3856ad364e35~amd64~~6.1.1.2.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2509553_SP1~31bf3856ad364e35~amd64~~6.1.1.2.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2507618~31bf3856ad364e35~amd64~~6.1.1.0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2509553_SP1~31bf3856ad364e35~amd64~~6.1.1.2.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.1.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2014-01-30 14:53:51.261
----------------------EOF-----------------------

i will try and rerun surt now.

bobbintb · Jan 30, 2014

getting closer. here is my latest checksurlog:

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-30 08:31


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f)	CBS Registry Error	0x80070103	Package_7_for_KB2506014~31bf3856ad364e35~amd64~~6.1.1.0		failed to get owner for package.
(f)	CBS Registry Error	0x80070103	Package_for_KB2647516~31bf3856ad364e35~amd64~~6.1.1.0		failed to get owner for package.


Checking Component Store


Summary:
Seconds executed: 2561
 Found 2 errors
  CBS Registry Error Total count: 2

bobbintb · Jan 30, 2014

i am also curious as to what exactly do these tools do to the registry? i looked around niemiro's blog and found some useful information but not much detail, unless i missed something. ive fixed hundreds of infected computers in my day and many had issues with windows update not working but i have never had any issue such as this. i am very curious because, as i have been fixing computers for about 15 years or so, it isnt very often that i come across something new.

ps: glad i found this place because most of the fixes given to these issues (including microsoft's always worthless help forums) was to do a repair install, which i knew was a copout, "we don't know so just reinstall", bs answer.

tom982 · Jan 30, 2014

Hi Bob,

Sorry for the mistake in the last script!

i am also curious as to what exactly do these tools do to the registry? i looked around niemiro's blog and found some useful information but not much detail, unless i missed something. ive fixed hundreds of infected computers in my day and many had issues with windows update not working but i have never had any issue such as this. i am very curious because, as i have been fixing computers for about 15 years or so, it isnt very often that i come across something new.

For now, SFCFix doesn't do very much without an expert to analyse the logs and provide a script, but when we run this script it is simply importing the registry file and restoring the necessary permissions and ownership on the key. Here is the last portion of your fix:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Tom

bobbintb · Jan 30, 2014

Well, everything seems ok for now. Thanks for all the help. I watched the changes throughout so now I got a good idea how to resolve it myself should I ever come across this issue again. Thanks again.

tom982 · Jan 31, 2014

No problem, happy to help! You know where to come if you ever get stuck in the future!

Tom

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