can you help please

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bazer

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Aug 25, 2015
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hi, have a windows 7 pcard bell imedia pc ,

did have trouble updating recently so ran surts tool now seems to update have run your sfc fix found no problems but I cant do a inplace upgrade I have proper install disc from msoft it starts ok but hangs at %0 on gathering files and settings here are cbs logs hope someone can help me thanks baz I have uploaded cbs logs the first log is the errors found by the surt tool
 

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Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.
 
I did try to run the ms update diagnostic tool and got this error Error 0x80070005 , also tried what ms said on this link https://support.microsoft.com/en-gb/kb/968003


in fact ms tool seems to make things worse I had to run the surts tool again also what I mean about an in place upgrade is repair of the operating system
 
Hello bazer and :welcome: to Sysnative!

We need to know more about how you did the in-place upgrade:

  1. Which instructions did you use?
  2. Did you use the installation media that had SP1, or RTM?
  3. Which version of Windows 7 do you have (Starter, Home Basic, Home Premium, Professional, Ultimate, etc)?
  4. What version did you try to upgrade to (Home Premium, Professional, etc)?

-CKing
 
hi and thanks for replying I used instructions from here and windows 7 forum but did try with dvd in drive , have done this many times before and no problems,

yes I have a good dvd of windows 7 with sp1 home premium my pc have home premium installed nod im trying to do a upgrade repair which has worked in the past I don't really want to byte the bucket and do a clean install yet it hangs at %0 on gathering files and settings etc have tried do this in a clean boot sate with msconfig as well still the same , one thing as well if I try and do a reset of ie11 and it does not finish the reset properly on reboot ie going to the upgraded ms site to bing etc im 5100 there is no malrare on the system but here is log of setuperr log of errors if this helps
 

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hi again here is a cbs log of when I treid again yesterday to do the upgrade/repair it stopped at 13,23 at %0 gathering files and setting etc. thanks baz
 

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Hello bazer!

We will uninstall IE 11, and then repair Windows Update and then try in-place upgrading:

[color=9000]Uninstalling IE11[/color]
Click Start, type cmd in the Search box, and then click cmd under Programs.
Right click and select Run as administrator
Copy and paste the following command:
Code: 
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart
Let it finish, and then restart your computer


We will run a repair of Windows Update:

[COLOR=9000]Repairing Windows Update[/COLOR]

Please download Windows Repair All-In-One
After it is downloaded, right-click on the zip file, and click Extract All...
Click Extract

Now, run Repair_Windows.exe

Go to Repairs tab

Now, click Open Repairs

Click Unselect All, and then only checkmark these:

Code: 
03 - Reset Service Permissions
04 - Register System Files
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)

Now, choose to restart, and click Start Repairs
Note: It can take some time for the repairs, so please be patient.

Once the repairs are finished, allow your computer to restart

Now, do a Clean Boot, and try the in-place upgrade again

-CKing
 
Hello bazer!

Have you considered upgrading to Windows 10? If you want, there is an easy way to do so, and it will side-step the issue of doing the in-place repair install

Go to this page, and click Upgrade Now

It will download the Media Creation Tool.
Run the downloaded file
Choose Upgrade This PC
Click Next
Follow the instructions
When it asks you about keeping your files, Make sure to choose to keep everything


If you have any questions, let us know!

-CKing
 
ok thanks for the info but would like to ugrade browzer fist back to ie11 should i install ie10
first and update ie8 securiry updates first or go straight to ie11 i had problems reinstalling ie11 last time thanks baz
 
hi again,

I reinstalled ie11 from a standalone file from MS this time installed no problems and no errors in /windows panther/setuperr I did try windows 10 and found a bit slow c I forgot to tell you of this caused a few proms with window task scheduler as well but that issue is ok now apparently is a known issue if you downgrade back to windows 7 from 10 just tried a manual update installed ok hios time had big trouble with update's last time I uninstalled ie11 and reinstalled ie11 got this pc 2nhand don't think past owner was all that caring and used things like regcleaners etc pity about upgrade/ repair I wonder if I uninstalled avg if that would help baz
 
hi again,

I reinstalled ie11 from a standalone file from MS this time installed no problems and no errors in /windows panther/setuperr I did try windows 10 and found a bit slow c I forgot to tell you of this caused a few proms with window task scheduler as well but that issue is ok now apparently is a known issue if you downgrade back to windows 7 from 10 just tried a manual update installed ok hios time had big trouble with update's last time I uninstalled ie11 and reinstalled ie11 got this pc 2nhand don't think past owner was all that caring and used things like regcleaners etc pity about upgrade/ repair I wonder if I uninstalled avg if that would help baz
Click to expand...

Because the pc was used before, you might want to reset Windows to make it go back to full speed. Antiviruses do slow down PCs but you want to switch to another antivirus, it may be faster, but again, it depends on you!

-CKing
 
im still with windows 7 I may of not explained correctly,
any thoughts on why pc wont do a repair/upgrade ,
also would it be best to upgrade to windows 10 on a reinstalled windows 7 first or is this not important thanks baz
 
I know that windows 10 can be reset I have that on my other pc which I upgraded from windows 8,

but im talking about this pc in the one that I cant do a repair install which has windows 7 home premium,

im still with windows 7 I may of not explained correctly,
any thoughts on why pc wont do a repair/upgrade ,
also would it be best to upgrade to windows 10 on a reinstalled windows 7 first or is this not important thanks baz
 
Hello.

Doing a repair install will not help that much because when you start installing Windows 10, it is going to overwrite the things that Windows 7 repair install would have, so it would not be an issue.

You should upgrade to Windows 10, rather than reinstalling Windows 7

Even if clean install is what you want, you can do that directly using the Media Creation Tool to clean install Windows 10

-CKing
 
ok thanks. for your reply ie11 seems to be behaving now but would have like if you had any idea's why I cant do a repair/upgrade on the windows 7 but will upgrade to windows 10 soon thanks baz
 
Hello,

I am not certain why Windows 7 repair install is not working, and although even Windows 10 install could fail, but it is less likely

-CKing
 
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