Bugcheck code: 0xC0000018 in Windows 8 Pro x64

vinumsv · Nov 16, 2012

I have this BSOD (Bugcheck code: 0xC0000018) sometimes but rest of time it works fine ... just wanted to know why it occurs so i can try to rectify it.

Details :

· OS - Vista/ Windows 7 ? : Windows 8 Pro
· x86 (32-bit) or x64 ? : x64
· What was original installed OS on system? : Windows 7 Pro x64
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? : Upgrade
· Age of system (hardware) : New
· Age of OS installation - have you re-installed the OS? : New

· CPU : Intel Core i7-3770K
· Video Card : Sapphire AMD Radeon HD 7870 GHZ Edition
· MotherBoard : Asus P8Z77-V PRO
· Power Supply - brand & wattage : Corsair HX 750W

· System Manufacturer : Custom Build
· Exact model number (if laptop, check label on bottom)

usasma · Nov 16, 2012

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): http://crystalmark.info/?lang=en
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - http://www.techsupportforum.com/forums/f299/cant-find-the-cause-of-bsod-f4-613075.html#post3537179
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

TeamViewer dates from 2007 - please uninstall it immediately.

I'd also suggest removing Comodo - but that's just a hunch on my part (because it has a history of problems).
Make sure you have other antivirus protection and that you enable the Windows Firewall while testing.
Only use 1 antivirus and 1 firewall at a time.
Feel free to reinstall the Comodo after the BSOD's have stopped.

Finally, this post calls it a registry failure: http://www.bleepingcomputer.com/forums/topic170380.html
Try using System Restore to go back to a point before the problems started.

Remove the AICharger utility as it has been known to cause BSOD's in some Win7 systems (so maybe it affects Win8 also?).

Post back with your results and we'll try other things if necessary.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Nov 16 13:02:18.935 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111612-13046-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16442.amd64fre.win8_gdr.121023-1503
System Uptime:[B]0 days 0:00:12.574[/B]
BugCheck Code: [B]BugCheck C0000018, {fffff8a000fcd6b0, fffff8a001298a80, 0, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )[/B]
BugCheck Info: [B]Unknown bugcheck code (c0000018)[/B]
Arguments: 
Arg1: fffff8a000fcd6b0
Arg2: fffff8a001298a80
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xc0000018
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]0xc0000018_nt!NtSetSystemPowerState[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  1708
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Nov 16 13:02:18.935 2012 (UTC - 5:00)**************************
[COLOR=RED][B]teamviewervpn.sys           Thu Dec 13 04:22:09 2007 (4760F9C1)[/B][/COLOR]
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]ICCWDT.sys                  Wed Aug 18 04:27:45 2010 (4C6B9981)[/B][/COLOR]
[COLOR=RED][B]ArcSec.sys                  Mon Sep 20 20:38:32 2010 (4C97FE88)[/B][/COLOR]
[COLOR=RED][B]ElbyCDIO.sys                Thu Dec 16 17:58:13 2010 (4D0A9985)[/B][/COLOR]
[COLOR=RED][B]speedfan.sys                Fri Mar 18 12:08:46 2011 (4D83838E)[/B][/COLOR]
[COLOR=RED][B]AnyDVD.sys                  Sun Dec  4 16:23:55 2011 (4EDBE4EB)[/B][/COLOR]
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
truecrypt.sys               Tue Feb  7 04:09:36 2012 (4F30EA50)
e1i63x64.sys                Wed Feb 29 22:25:14 2012 (4F4EEC1A)
[COLOR=RED][B]AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)[/B][/COLOR]
vmci.sys                    Mon Apr 30 21:14:27 2012 (4F9F38F3)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
VMNET.SYS                   Sun Jul  8 03:58:34 2012 (4FF93DAA)
vmnetadapter.sys            Sun Jul  8 03:58:35 2012 (4FF93DAB)
HECIx64.sys                 Thu Jul 12 22:18:26 2012 (4FFF8572)
asahci64.sys                Tue Jul 17 23:15:00 2012 (50062A34)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
vsock.sys                   Tue Aug 21 17:10:15 2012 (5033F937)
AtihdW86.sys                Tue Aug 21 22:26:37 2012 (5034435D)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
athrx.sys                   Tue Sep 18 03:33:29 2012 (505823C9)
igdkmd64.sys                Wed Sep 26 15:49:04 2012 (50635C30)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
inspect.sys                 Thu Oct  4 16:16:27 2012 (506DEE9B)
cmdhlp.sys                  Thu Oct  4 16:16:27 2012 (506DEE9B)
cmdguard.sys                Thu Oct  4 16:16:38 2012 (506DEEA6)
VirtuWDDM.sys               Wed Oct 17 05:04:13 2012 (507E748D)
RTKVHD64.sys                Tue Oct 23 07:37:34 2012 (5086817E)
[/font]

vinumsv · Nov 16, 2012

teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1) Removed
AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F) Removed
ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981) Latest
ArcSec.sys Mon Sep 20 20:38:32 2010 (4C97FE88) Removed
ElbyCDIO.sys Thu Dec 16 17:58:13 2010 (4D0A9985) Removed
speedfan.sys Fri Mar 18 12:08:46 2011 (4D83838E) Removed
AnyDVD.sys Sun Dec 4 16:23:55 2011 (4EDBE4EB) Removed
AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF) Removed

Latest Bios (1708)
Updated all drivers to latest
SSD update with Latest FW (5.03)
Haven't uninstalled Comodo yet ...

jcgriff2 · Nov 17, 2012

I strongly suggest COMODO removal - use removal tool/ info found --> http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Regards. . .

jcgriff2

usasma · Nov 17, 2012

After all of that, then we wait and see if the BSOD's have stopped.
Good luck!

vinumsv · Nov 17, 2012

jcgriff2 said:
I strongly suggest COMODO removal - use removal tool/ info found --> http://kb.eset.com/esetkb/index?page=content&id=SOLN146

Regards. . .

jcgriff2

removed ... lets see ... thnx for the suggestions ...

Bugcheck code: 0xC0000018 in Windows 8 Pro x64

vinumsv

New member

usasma

Retired Admin

vinumsv

New member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

usasma

Retired Admin

vinumsv

New member

Bugcheck code: 0xC0000018 in Windows 8 Pro x64

vinumsv

New member

usasma

Retired Admin

vinumsv

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

usasma

Retired Admin

vinumsv

New member

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)