BSOD

tom_h19 · Apr 2, 2013

· OS - Windows 8
· 64-bit
· What was original installed OS on system? Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware): 3 weeks
· Age of OS installation - have you re-installed the OS?: 3 weeks

· CPU: Intel core i5-3210
· Video Card: Intel HD Graphics 4000 + NVidia GeForce GT 635M
· MotherBoard: Intel 7 series

· System Manufacturer: ASUS
· Exact model number: N76VJ

usasma · Apr 2, 2013

Looks like you just reinstalled Windows. If BSOD's continue, start with this:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

McAfee installer had problems:
1) Could the system be infected? If so, please post over in the Security Arena: Security Arena - Sysnative Forums
2) Please use the McAfee Consumer Products Removal tool to remove McAfee: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR) (This link has changed a lot. If it doesn't work, search for McAfee Consumer Products Removal Tool)
3) Ensure that Windows Defender and the Windows Firewall are enabled (check in the Action Center in the System Tray/Notification area down by the clock in the lower right corner of the screen).
4) Update and scan the system for malware - just to be sure.

Only 4 Windows Updates installed. Most systems have 47 - 57 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver
Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

If the BSOD's continue after this, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Tue Apr  2 11:03:01.754 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\040213-28578-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16424.amd64fre.win8_gdr.120926-1855
System Uptime:[B]0 days 0:02:38.488[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]FC, {fffff880012ccf40, e92000014345a139, fffff8801b0e6310, 2}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FC]ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)[/url]
Arguments: 
Arg1: fffff880012ccf40, Virtual address for the attempted execute.
Arg2: e92000014345a139, PTE contents.
Arg3: fffff8801b0e6310, (reserved)
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  0xFC
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  taskhost.exe
FAILURE_BUCKET_ID: [B]MEMORY_CORRUPTION_LARGE_4096[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  N76VJ.202
  BIOS Release Date             08/31/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N76VJ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Tue Apr  2 11:03:01.754 2013 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
rikvm_38F51D56.sys          Mon May 14 03:49:40 2012 (4FB0B914)
AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
btath_bus.sys               Thu Jun 21 01:22:17 2012 (4FE2AF89)
btath_lwflt.sys             Thu Jun 21 01:22:36 2012 (4FE2AF9C)
btath_hcrp.sys              Thu Jun 21 01:23:29 2012 (4FE2AFD1)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
L1C63x64.sys                Wed Jul 18 22:54:44 2012 (500776F4)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
igdkmd64.sys                Tue Jul 31 18:05:35 2012 (501856AF)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
RTKVHD64.sys                Tue Aug 21 06:32:01 2012 (503363A1)
btfilter.sys                Thu Sep 13 03:13:45 2012 (505187A9)
athw8x.sys                  Wed Sep 19 03:15:18 2012 (50597106)
btath_flt.sys               Thu Sep 27 05:49:09 2012 (50642115)
nvlddmkm.sys                Tue Oct  2 14:21:13 2012 (506B3099)
nvpciflt.sys                Tue Oct  2 14:21:40 2012 (506B30B4)
nvkflt.sys                  Tue Oct  2 14:21:49 2012 (506B30BD)
[/font]

BSOD

tom_h19

New member

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usasma

Retired Admin