BSOD with 0x00000050 error!

calamitag · Jul 11, 2012

· OS - Windows 7 professional 64 bit;
· x64;
· What was original installed OS on system: mine is an installation resulting from a migration;
· full retail version;
· Age of system: almost 3 months;
· Age of OS installation: one year;
· CPU: Intel Core i7-2670QM;
· Video Card: nVidia Quadro 1000M;
· MotherBoard: Hewlett-Packard 1631;
· Power Supply: Chinon hstnn ca27 150w.

· System Manufacturer: Hewlett-Packard;
· Exact model number: elitebook 8560w.

Hello, I got a BSOD with 0x00000050 View attachment 1009 error starting run an application. It has happened one time only.

Thank you.

zigzag3143 · Jul 11, 2012

aswSnx.sys avast! Virtualization Driver from ALWIL Software (your Avast)

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

http://files.avast.com/files/eng/aswclear5.exe

http://www.microsoft.com/security_essentials/

Also of note.

Old drivers in need of updating.

Code:

ckldrv.sys	3/17/2008 12:46:29 PM		
PTFD.SYS	4/6/2009 1:29:19 AM			
GenEncSF.sys	4/6/2009 1:30:51 AM		
IMGSF.sys	4/6/2009 1:31:11 AM

http://sysnative.com/drivers/driver.php?id=ckldrv.sys
http://sysnative.com/drivers/driver.php?id=PTFD.SYS
http://sysnative.com/drivers/driver.php?id=GenEncSF.sys
http://sysnative.com/drivers/driver.php?id=IMGSF.sys

calamitag · Jul 11, 2012

Thank you for your unvaluable service. I tried to localize the drivers you listed but the links - but one - lead to no information!

Thanks.

zigzag3143 · Jul 11, 2012

Which are you having trouble with?

calamitag · Jul 11, 2012

To tell the truth... all of them.

Thank you.

usasma · Jul 11, 2012

The last 3 links aren't in the DRT yet.
They'll require some research - I hope to accomplish that today.

Patrick · Jul 11, 2012

calamitag said:
Thank you for your unvaluable service. I tried to localize the drivers you listed but the links - but one - lead to no information!

Thanks.

Have you removed !avast for troubleshooting purposes, calamitag?

If and when you do, I recommend an installation of Microsoft Security Essentials if you'd like to not go without an anti virus during its removal.

Oh, and as far as the last three drivers go.. if my research is correct:

imgsf.sys - Image SFilter Driver

GenEncSF.sys - File System Filter Driver

ptfd.sys - VirtualDisk Driver

Regards,

Patrick

usasma · Jul 11, 2012

GenEncSF.sys is associated with JetFlash220 (a USB flash drive with a fingerprint sensor).
Please uninstall that (the JetFlash220) software and remove the device from your system.
Feel free to install the latest, Win7 compatible version after the system has been stabilized again.

PTFD.SYS belongs to a program called VirtualDrive - but there's not much info available on that.
What do you have on your system that could contain it? Please uninstall that to see if it helps.
BUT I suspect it's associated with the JetFlash220 because of this page: http://siteadvisor.es/sites/transcend.com.tw/downloads/34246646/

IMGSF.sys is unknown, but I also suspect it's associated with the JetFlash220 because of this page: http://siteadvisor.es/sites/transcend.com.tw/downloads/34246646/

EDIT: I'll be adding these to the DRT shortly.....
EDIT2: Added to DRT

Patrick · Jul 11, 2012

usasma said:
GenEncSF.sys is associated with JetFlash220 (a USB flash drive with a fingerprint sensor).
Please uninstall that (the JetFlash220) software and remove the device from your system.
Feel free to install the latest, Win7 compatible version after the system has been stabilized again.

PTFD.SYS belongs to a program called VirtualDrive - but there's not much info available on that.
What do you have on your system that could contain it? Please uninstall that to see if it helps.
BUT I suspect it's associated with the JetFlash220 because of this page: http://siteadvisor.es/sites/transcend.com.tw/downloads/34246646/

IMGSF.sys is unknown, but I also suspect it's associated with the JetFlash220 because of this page: http://siteadvisor.es/sites/transcend.com.tw/downloads/34246646/

EDIT: I'll be adding these to the DRT shortly.....

Great research, usasma! Where'd you find what GenEncSF.sys was in relation to?

usasma · Jul 11, 2012

First I searched for GenEncSF.sys
This was the link in the 3rd result of the Google Search: http://siteadvisor.es/sites/transcend.com.tw/downloads/34246646/

I figured that "JetFlash220" was the name of the program's executable - so I searched for it (without the .exe in order to increase the number of results that I got).

Then I Googled "JetFlash220" and found the device (also, the "transcend" referred to at the siteavisor site is likely due to the name of the company making the JetFlash220).

The PTFD.sys was actually more difficult. But on a hunch I checked the SiteAdvisor stuff and found it in there.
IMGSF.sys was a tad bit easier because some of the results hinted that it was present when GenEncSF.sys was present.

Capt.Jack Sparrow · Jul 11, 2012

It's all about proper Googling Technique ...

calamitag · Jul 11, 2012

Great community here thank you all for the help.

:)

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BSOD with 0x00000050 error!

calamitag

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zigzag3143

Contributor, Sysnative Staff Emeritus

calamitag

Member

zigzag3143

Contributor, Sysnative Staff Emeritus

calamitag

Member

usasma

Retired Admin

Patrick

Sysnative Staff

usasma

Retired Admin

Patrick

Sysnative Staff

usasma

Retired Admin

Capt.Jack Sparrow

BSOD Kernel Dump Expert

calamitag

Member